𝐑𝐨𝐛𝐞𝐫𝐭 𝐋 𝐁𝐫𝐢𝐝𝐠𝐞𝐫 Email & Phone Number

Hatfield

Embarking on the journey to select your dream Porsche is a momentous decision, filled with personal choices and exciting possibilities. As a Porsche Pro, I am more than a guide; I am a dedicated partner committed to matching you with a Porsche that mirrors your individual preferences and desires. My extensive knowledge of Porsche technology and offerings positions me as your trusted advisor, ensuring a seamless and personalised selection process.This journey is not just about making a purchase; it's about creating a personalised experience that is as fulfilling as it is thrilling. Whether you're exploring options in our showroom, benefiting from my insights on Porsche's diverse lineup, or participating in masterclasses for a deeper dive into our vehicles' technology, I am here to enhance your experience at every step.Key aspects of my role include:- Providing exceptional showroom assistance to educate and entertain our diverse clientele.- Ensuring excellence in customer service, demonstrated by a 100% pass rate in all Porsche OPG mystery shops conducted.- Creating engaging videos of our pre-owned vehicles.- Offering occasional driving services for vehicle collection and delivery.- Facilitating handover sessions to familiarize customers with their new Porsche's features and functions.- Conducting masterclasses for in-depth product knowledge and technical expertise.Together, we can navigate the path to finding your perfect Porsche, making every decision a step towards automotive excellence.

Watford, England, United Kingdom

Watford, England, United Kingdom

As a Mercedes Star Expert, my role extended beyond sales, embodying the sophistication and values of Mercedes-Benz. Graduating with top honors (98%) from the Star Expert Academy, I mastered the nuances of Mercedes-Benz vehicles and technology, ensuring an exceptional customer experience.My duties were diverse:- Acting as a showroom host, I catered to customers' product and technical inquiries, tailoring my assistance to their varied backgrounds and buying stages.- I also served as an occasional driver for vehicle collection and delivery, adding convenience and a personal touch to the Mercedes-Benz ownership experience.- As a handover assistant, I ensured customers were familiar with their vehicle's functions, enhancing their comfort and confidence.- I organized and maintained the presentation of our demonstrators, ensuring they were clean, properly displayed, and ready for test drives.- Managing the online Test Drive Portal, I kept it current and user-friendly, facilitating easy booking and access to test drives.- I handled EMS/Online leads, efficiently qualifying them for test drives and maintaining our commitment to top-level service.- Offering secondary handovers, I provided in-depth product and technical lessons for those seeking further knowledge.- Customer follow-up and relationship maintenance were key, including assistance with end-of-agreement options, ensuring a seamless and ongoing luxury experience.This comprehensive approach ensured every interaction with Mercedes-Benz was informative, luxurious, and reflective of our brand's prestige.

Borehamwood, England, United Kingdom

In my capacity as a Product Genius, I engaged in a diverse array of responsibilities, primarily centered around providing an immersive customer experience within the showroom environment. Serving as a knowledgeable point of contact for customers, I facilitated discussions on various aspects of BMW, including models, technology, colours, and available options. My approach was distinct in that my focus was not on sales, but rather on cultivating a welcoming atmosphere, offering insightful advice, and instilling enthusiasm in both potential and returning customers about the BMW brand.I successfully completed the BMW Group Academy's Product Genius training and development program, attaining a comprehensive understanding of the brand and its offerings.In addition to my customer-facing role, I actively contributed as an auxiliary support for vehicle deliveries and collections, coordinating with our off-site service department and other relevant areas. My responsibilities extended to the upkeep of the showroom, ensuring an updated and aesthetically pleasing vehicle line-up, thus enhancing the overall presentation of our brand to customers. Moreover, I collaborated with our site manager in overseeing the forecourt and provided general assistance to the showroom in its day-to-day operations. It is noteworthy that my contributions go beyond conventional roles, dispelling any notion of mere administrative tasks and tea-making, as I am fully engaged in the multifaceted aspects of our showroom operations.

Stevenage

LEX Bids – to bid for, accept and organize corporate car sales through the LEX system on a daily basis, which had a promptness to being time efficient and working methodically through the SA3 configurator to build the cars to exactly the right specification.Demonstrators – organizing frequent demo cars for corporate customers through requests from LEX, Leaselink and from Corporate Sales Executives and providing an excellent customer experience, taking my time to ensure customer satisfaction and advising on models and options that would be best for them when coming to order cars.Taxing, invoicing via IVZ and booking delivery of cars via Model and others to corporate customers, ensuring that cars are ready to be delivered by Pro Driver and other transport companies.

Letchworth, England, United Kingdom

MARCH 2015 – DECEMBER 2018: Special Projects- Objective Measurement – taking data from computer systems to create reports for monthly Management Meetings.Future Machine Investment – researching data and recommending future machine investment – this resulted in a new Shrink-wrap Machine being purchased.Companies House Analyst – this is an on-going project requiring me to use Excel spreadsheets to analyze Companies House information to see if companies are still operational.Gluing Department Project – to look at the Gluing Department and suggest modernization practices to automate the department.Dewatering of Waste water Project – this project is to look at the removal of waste water within the Print Department and to improve on the current system.APRIL 2015 – DECEMBER 2018 : Window Patching Machine Operator- When a job requires it, I set up, run and feed cartons into a Window Patcher Machine which places a plastic window of film onto each carton as they pass through the machine.MARCH 2015 – DECEMBER 2018 : Trainee Accountant- Inputting data onto Purchase and Sales Ledger Systems. Analyzing results from Purchase and Sales Ledger Systems. Producing weekly working hours for factory staff.Collating weekly hours and producing monthly payroll information. Checking all company credit card statements.Every month data is collected from factory floor about consumable stocks and detailing it into reports to ascertain to look at past trends and identify when stock is needed.Objective Measurement – using past or current data to predict future trends in spending.SEPTEMBER 2014 – MARCH 2015 : Box Maker/Palletiser- Constructing cardboard boxes for the packaging staff to pack cartons that are produced in the factory for onward delivery to a Customer. Before leaving the factory the boxes are labeled, taped and then placed on a pallet to be wrapped in a protective film, before delivery to the Customer.

Education record

Education record