Robert Browning

Robert Browning Email and Phone Number

Executive Communications Manager at ConnectWise @ ConnectWise
tampa, florida, united states
Robert Browning's Location
Tampa, Florida, United States, United States
Robert Browning's Contact Details

Robert Browning work email

Robert Browning personal email

n/a

Robert Browning phone numbers

About Robert Browning

I write, curate, and maintain various forms of content, communications, and documentation for our Executive Leadership Team supporting internal Chief of Staff office. I've overseen communication endeavors both big and small, from spear-heading email exchange projects involving multiple clients such as UPS, Apple, IBM and Lenovo down to individual exchanges between a single bookseller and her online clientele. I believe that all forms of communication content can be enhanced with a good strategy behind it.I am adept at copy composition, content management (of processes, documents, emails, templates, etc.) proofreading, and teaching peers how to better their own writing in the workplace. I have a strong technical command of the English language and am familiar with various forms of writing styles for technical, marketing, creative, and academic purposes. I have an interest in helping processes, documents, and other forms of content become more accessible to audiences with several different backgrounds and needs. I am always eager for opportunities to improve my proficiency writing, managing, and developing strategies for all forms of content.TLDR? I wordsmith. Plus, I bake and I'm good at trivia.

Robert Browning's Current Company Details
ConnectWise

Connectwise

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Executive Communications Manager at ConnectWise
tampa, florida, united states
Website:
connectwise.com
Employees:
1425
Robert Browning Work Experience Details
  • Connectwise
    Executive Communications Manager
    Connectwise Jun 2022 - Present
    In my current position, I manage various CEO Comms and Chief of Staff team communication and documentation needs including board letters, internal memos, progress updates on annual company goals & priorities, and other leadership team action items (QBRs, etc.), leveraging several content management systems, platforms, and communication channels.
  • Connectwise
    Internal Communications Team Lead
    Connectwise Apr 2018 - Aug 2023
    Tampa/St. Petersburg, Florida Area
    I implemented efficiencies to our internal communications of service outages by using Lean and other process improvement methodologies. I wrote, edited, and oversaw many of the different forms of internal communications sent out to our colleagues around the world.I continue to explore opportunities for creating synergies and standardization between internal processes, policies, newsletters, and memos we distribute, while also continuing to find innovations in how we can deliver… Show more I implemented efficiencies to our internal communications of service outages by using Lean and other process improvement methodologies. I wrote, edited, and oversaw many of the different forms of internal communications sent out to our colleagues around the world.I continue to explore opportunities for creating synergies and standardization between internal processes, policies, newsletters, and memos we distribute, while also continuing to find innovations in how we can deliver information clearly and quickly to the virtual and physical spaces where we collaborate. Show less
  • Connectwise
    Documentation Specialist
    Connectwise Nov 2015 - Mar 2018
    Tampa/St. Petersburg, Florida Area
    Responsibilities included overseeing the documentation of all internal company processes, breaking down any silos of information that could be better shared within other divisions, and assisting with the implementation of a change management culture within the company (while writing and editing our internal communications to colleagues along the way!). Headed an initiative to document all processes within Promapp and increased my proficiency with BPM and content strategy models to… Show more Responsibilities included overseeing the documentation of all internal company processes, breaking down any silos of information that could be better shared within other divisions, and assisting with the implementation of a change management culture within the company (while writing and editing our internal communications to colleagues along the way!). Headed an initiative to document all processes within Promapp and increased my proficiency with BPM and content strategy models to further my goals. Show less
  • Conversa
    Social Media & Technical Communications Coordinator
    Conversa Sep 2014 - Feb 2015
    Tampa/St. Petersburg, Florida Area
    - Managed social media needs for various clients across a variety of digital platforms.- Executed copy-writing, document design, and technical editing services, as needed.- Researched what specific mediums will be most ideal for conveying a client's message.- Created ongoing content for the Conversa blog webpage.
  • Expert Global Solutions (Now Alorica)
    Customer Service Project Manager
    Expert Global Solutions (Now Alorica) 2008 - 2015
    Tampa/St. Petersburg, Florida Area
    - Created corporate documentation for UPS involving the intercept and redirection of fraudulent orders placed with Lenovo / IBM. - Maintained a monthly spreadsheet charting a 95% percent effective rate for UPS efficiency in intercepting fraud orders. Responded to high-profile UPS customers via e-mail regarding sensitive customer service issues.- Taught customized processes to co-workers and facilitated the improvement of their grammar and writing skills to further develop the… Show more - Created corporate documentation for UPS involving the intercept and redirection of fraudulent orders placed with Lenovo / IBM. - Maintained a monthly spreadsheet charting a 95% percent effective rate for UPS efficiency in intercepting fraud orders. Responded to high-profile UPS customers via e-mail regarding sensitive customer service issues.- Taught customized processes to co-workers and facilitated the improvement of their grammar and writing skills to further develop the professional presentation and style of UPS outbound e-mail communications. Show less
  • Teletech
    Customer Service Representative
    Teletech 2000 - 2008
    Tampa/St. Petersburg, Florida Area
    - Responded to high-profile UPS customers via e-mail regarding sensitive international customer service issues. Obtained familiarity with documentation requirements for import/export of global shipments.- Managed Apple Computer's e-mail service account for UPS along with Excel reports of package data. - Composed procedural documentation for co-workers to follow during launches of new Apple products. - Transitioned into managing the IBM / Lenovo customer service project for UPS.

Robert Browning Skills

Technical Writing Proofreading Writing Text Editing Business Process Improvement Blogging Document Management Grammar Change Management Social Media Proposal Writing Microsoft Office Creative Writing Adobe Design Programs Microsoft Excel Microsoft Word Customer Support Customer Service Customer Satisfaction Literary Writing Copy Editing Research Report Writing Editing Newsletters Time Management Public Speaking Process Improvement Creative Writer Platinum Level Certified Promapp Champion Wordsmithing Strategic Communications Knowledge Management Interpersonal Communication Knowledge Sharing Content Development Content Management Software Documentation Documentation Enterprise Content Management Communication

Robert Browning Education Details

Frequently Asked Questions about Robert Browning

What company does Robert Browning work for?

Robert Browning works for Connectwise

What is Robert Browning's role at the current company?

Robert Browning's current role is Executive Communications Manager at ConnectWise.

What is Robert Browning's email address?

Robert Browning's email address is rb****@****ise.com

What is Robert Browning's direct phone number?

Robert Browning's direct phone number is +181394*****

What schools did Robert Browning attend?

Robert Browning attended University Of South Florida.

What skills is Robert Browning known for?

Robert Browning has skills like Technical Writing, Proofreading, Writing, Text Editing, Business Process Improvement, Blogging, Document Management, Grammar, Change Management, Social Media, Proposal Writing, Microsoft Office.

Who are Robert Browning's colleagues?

Robert Browning's colleagues are Omkar Pawar, Paul Venesky, Mohit Maithania, Nishigandh Shibe, Harold Avila, Ankush Ghevade, Joseph Cahill.

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