Robert Joel Dejesus Email & Phone Number

Deerfield, Illinois, US

• Collaborated with cross-functional team members to develop and launch Healthcare Applications/Systems that enable a service strategy and associated service offerings. Products developed via FDA 510k process and comply.
• Engaged research and development to ensure service is the primary stakeholder when implementing design for service on new products being developed.
• Worked within a matrixed environment to ensure backlogs are addressed in a timely manner (Cyber Security risks, Application bugs and enhancements).
• Developed training modules for new products and conducted technical training for global teams.
• Identified and solved complex problems without assistance (Tier 3 Team Lead). Projects included the development of new or improved processes, tools, techniques and procedures.

Chicago, IL, US

- Built the IT department's support team and structure to meet the technology requirements for Covid-19 response. - Managed the team responsible for large-scale hardware, software migration or implementation activities and projects which consist of the 100+ applications in use at CDPH. - Selected and approved third party vendors for the acquisition of new.

Seattle, Washington, US

- Explored and provided enterprise customer needs. Coordinating high value services such as ExtraHop Professional Services and advanced training.- Acted as a leader in facilitating new customer’s onboarding and introduction to ExtraHop- Championed customer needs and opportunities for product enhancement with ExtraHop development teams.- Assessed and.

Amsterdam, Noord-Holland, NL

- Established and managed technical relationships for the North and Latin America ICAP customer install base (approx. 300+ sites). Developed service strategies, escalation workflows and managed resource allocations for cross-functional technical engineering teams based in NA, Bangalore and Haifa. Managed customer relationships for KLAS customers and.

Chicago, US

- Coordinated sales and technical teams to support the sale of products and is called on as a technical solution expert to develop and present sales proposals and systems solutions; as well as close complex technical sales. As a direct result, revenue generated exceeded operating plans by 2+ million dollars.- Supported the networking and cyber security.

Chicago, US

- Managed projects and led the team in conducting Research, Development and Validation regarding New Service Products / Strategies that are being developed for GE Field Service (GE OnWatch V1, V2, V3 / GE-Cisco CNM/MGN / SRI / CETM / VMWare for GEHC Bundled Applications). Project Management Methodology used for product development is Waterfall (Phased.

Chicago, US

- Provides customer technical service support for Integrated Imaging Solutions (IIS/PACS) systems within assigned geographical areas, including present and future sites.- Defines, documents, and implements local service strategies for IIS/PACS sites utilizing Local or Micro Customer Team members for site backup. Track, report, and seek resolution for all.

Masters Of Science, Information Systems Management & Information Systems Security

Bachelor Of Science - Bs, Network & Communications Management