• Responsible for production support of Ariba supply chain software with annual purchase rate of $750M in pharmaceutical, capital, start-up leasing and office supply purchases, resulting near 100% uptime, enabling Kaiser to transact successfully with 100 catalog suppliers• Managed teams of up to 10 full-time employees and 6 offshore contractors with 100% retention of subordinate team members• Acknowledged by team members for mentoring and helpful performance reviews • Achieved the 5/5 exceptional level and numerous above-average performance reviews• Responsibility expanded to include management and production support of general ledger and interactive voice-response systems• Authored, reviewed, approved and implemented technical change requests to accurately implement changes in the complex application environment per change management policies and procedures resulting in 100% business continuity• Coordinated activities across multiple functional teams to resolve issues in systems and interfaces, provide upgrades, produce audit or activity reports• Exceeded target completion date by one month for successfully decommissioning Ariba and 4 other supply chain and e-procurement systems made obsolete by KP's move to PeopleSoft

• Spearheaded entirely new eCommerce business and technology initiative, as the technical leader working collaboratively with business analysts and upper management • Launched a solution architected on technology unique in the industry to meet driving customer demands, resulting in 200,000 users across 10 Fiserv Business Units with data from 120 financial institutions, including American Express and BMW, with revenues of $60M/year• Directed and performed the business and systems analysis, application development and maintenance required to implement the outsourced application suite - Fiserv's retail home banking flagship solution• Led process for the provisioning of new functionality, effectively balancing resource, schedule, budget and vendor constraints; assisted in defining the policies and procedures for how to implement and support each new enhancement and major system upgrade.• Responsible for level 3 troubleshooting and providing resolution to problems (last stop before issues passed to vendor• Built a team of 10 Integration Analysts from scratch and managed personnel issues, including hiring, motivating, career development, performance and salary reviews, disciplinary actions, terminations• Awarded new position of Director of Technical Services of Fiserv eCommerce Business Unit, created as a result of the success and revenue generated by the new initiative within one year• Consulted with 6 other Fiserv BU's to create, test and implement the interfaces to deploy home banking to their clients

Technical leadership for Internet interface development, including functional and systems analysis, authoring all technical specifications, consulting on interface design and direction including security and web site structure; managed projects and developed applications including core (dividend calculations) and interfaces (FICS and Telecredit).