Provider of tailored solutions to meet the unique needs of businesses seeking to excel in today’s competitive digital landscape. Services include: - Strategic Planning - Program Management and Project Recovery - Product Advisory - Agile Leadership - Communication StrategiesAdditionally, I employ Generative AI models (Chat GPT, DALL-E, Microsoft Copilot) and prompt engineering to improve project planning, streamline manual processes, and validate content for clients.

I joined ProNexus Advisory virtual network of independent experts in order to partner with other consultants in tackling healthcare’s biggest challenges. We are resources on-demand, ready to collaborate and jump in when you need us.

I closely partnered with client leadership teams to clarify organizational strategies and measures of success. Serving as a passionate advocate for our product services, I promoted best practices in client engagement and offerings, particularly in product envisioning and agile delivery.I ensured that our advisory engagements were precisely aligned with the client strategies, directing investments of time, talent, and resources towards targeted efforts that effectively realized business value.Collaborating with client executive teams, I spearheaded design-thinking initiatives for digital transformations, fostering alignment and consensus across leadership while driving both human and digital transformations forward.Taking the lead on advisory engagement teams, I oversaw the execution of projects aimed at helping clients identify, visualize, and ultimately realize tangible business value.Explored Generative AI and employed for client engagements and operations.

As Principal – Deliver Leadership, I played a key role in the successful delivery of client solutions for digital transformations while functioning as an organizational leader to drive scalable operational improvements, lead business development, build community, and served as a thought leader to promote the company’s market position and reputation. My client- and team-focused efforts were instrumental in helping the firm achieve steady growth and attract and retain top talent. In 2020, I received AIM Consulting's outstanding consultant award (Five Stars of Excellence) as voted by my peers.

As an Engagement Lead with Revel, I developed, grew, and maintained key programs and accounts to meet the needs of our digital transformation clients. My leadership responsibilities included portfolio management, client stewardship, cross-community solutions management, business development, and program management. Project Types include Design Thinking Workshop, Adobe AEM implementation, website redesign, eCommerce platform assessment and selection, sales deal scoring and operations strategies, performance measurement, and executive digital dashboards. Also accountable for managing project budgets, resources, timelines, customer success, and stakeholder relationships.

I presided over this 501(c)(3) non-profit organization for 2 years, and during that time, I led an organizational transformation to build new connections and relationships with the City of Redmond and area schools, reinvigorate recruiting to increase player registrations, create participation opportunities for underserved community members, and led a branding and identity renewal for the Club. At the start of my tenure, Redmond had 0 permanently lined lacrosse fields--at the end of my tenure, Redmond had 8 permanently lined fields.Additional leadership contributions include: • Aligning Club leadership on our growth plans and revised values• Identifying and hiring a new Program Director • Providing a rich and rewarding environment for all players to learn the game, play, and have fun • Forging relationships between the Club and key resources within the City of Redmond Today, the club is stronger, more vibrant, and more successful on the field than ever!

Managed enterprise client relationships in healthcare, telecom, lifestyle/apparel, and financial services industries, provided continuity across multiple simultaneous projects, and oversaw digital program implementation to support digital transformations and organizational growth targets. Owned solution delivery from client discovery to execution of account strategy. Partnered with clients to define strategic direction and financial goals in order to shape overall solution approach. Co-authored a customized employee coaching program (EmpowerUp!) and served as chief organizer for an internal off-site planning session for the Solution Delivery team. Administered regular design review sessions with 200+ participants in both in-person and remote environments.

I planned, executed, and blogged a 5,101-mile solo motorcycle ride from Puget Sound (Seattle) to the Potomac River (Washington, DC), continuing on to the Shenandoah Valley, Raleigh, and ending in Nashville.Planning started the prior July as I mapped out the route and all rest points, prepped the motorcycle ('09 Triumph Tiger 1050), and acquired the necessary equipment and apparel to ensure a safe and successful ride. The entire experience was captured in my Puget2Potomac blog.

Provided essential leadership to drive product and operations innovation for Inside Xbox, an entertainment channel on Xbox LIVE. Drove $15-million in revenue through the monetization of videos from 3rd party sponsorships, and $2.5-million in revenue by launching the gaming platform’s YouTube channel; oversaw content strategy and implemented localization for 23 global markets with US-produced video series. Key contributor to the creation of the Xbox mobile app and led video programming for the launch of the Xbox LIVE iOS app.

Provided project and product leadership for Microsoft.com properties, including the Home Page, Download Center, and Video Showcase. Partnered with stakeholders to align on strategic priorities, defined product portfolio roadmap, and worked cross-functionally to drive the adoption of tools and platforms across all business units. Project Management• Led a cross-group initiative to revolutionize the customer experience on the microsoft.com Home Page.• Managed communications, including daily stand-ups, weekly status, and executive updates.Digital Product Management• Overall ownership for the portfolio product roadmap with accountability for software downloads, microsoft.com advertising, social media, and corporate rich media player (Silverlight-based).• Managed a $3.5M budget and 3 mid-level managers.Network Engagement• Oversaw the Network Programming Team for microsoft.com Home Page, Download Center, Showcase, and supporting newsletters, including direct management of 6 mid-level managers.• Drove collaboration with technology evangelists, business groups, and IT to refocus the world’s #1 corporate website.• Accelerated corporate technology (Silverlight) adoption for website visitors.• Authored an emergency response plan for negotiating Home Page space in times of crisis.

Steered transformative online customer experience activities and championed best-in-class deliverables as USAA progressed to an Internet-first company. Managed a cross-functional team of 70+ and was a key contributor to the optimization of digital presence for 15M current and prospective members.

Defined and led strategic interactive marketing initiatives for Sallie Mae's $100B loan portfolio that reshaped customer experience, drove online account usage, and led to 8-figure incremental loan volume growth. Managed an award-winning dispersed development team and filed multiple patents for website builder tools.

Redesigned and launched the franchise website, integrating eCommerce capabilities, a franchisee portal, and an onboarding training program.

Managed all content and user experience direction for acli.org and the organization's intranet.

Participated in all aspects of video and audio studio production and helped develop and launch nar.realtors.org.

Shift supervisor for radio wire service. Editor and QA for all scripts transmitted to subscribing radio stations.