Robert Lee Email & Phone Number

- Establish and lead testing practice for the company’s various platforms (Gust Launch, Gust Equity Management, Gust.com, Digital NYC, Gust Mobile App).- Scale testing efforts across all company products and enforce a culture of product quality assurance and project management. This testing culture led the efforts in transforming current products with previous negative Net Promoter Scores to a NPS turnaround.- Creating test and release plans so that testing can be successfully green lit and executed.- Writing on-going documentation to capture all built functionalities for knowledge base.- Setting up user test data to establish access to a replication of user’s profiles- Project managing across capabilities to ensure harmonious internal operations and partnership satisfaction.- Complexities in testing included: business requirements across legal, tax, accounting, banking; past and future time variables, different types of users, users that had custom complex variables, active or inactive feature sets, platform integrations, and developers with various knowledge sets.

- Establish a testing practice for a fast paced and agile development group, whose productivity begins at 1 am EST (Netherlands) to 9 pm EST (San Diego). Support a team of 9 developers as the sole testing resource.- Integrated testers and served as acting mentor to an expanding QA team in the West coast (Group of 4).- Executed standard testing processes, which often included dynamic real-time testing with developers as they develop and design.- Project managing across company business groups and working teams to ensure adequate product execution.- Training sales and customer support teams of new features and products.- Created Selenium IDE scripts for front-end support testing.- Oversight of company products include: Refworks Web App, Udini Web App.

- Responsible for QA process and practice for all of Digitas Health New York business. Clients include: AstraZeneca-MedImmune, Boehringer Ingelheim, Bristol Myers Squibb, Pfizer, Novartis.- Directed and trained on-shore staff (Group of 3) and offshore resources (Group of 4 in Bosz Digital in Costa Rica) in QA professionalism.

- Lead QA initiative and test execution for clients, including American Express, Emerson, Jenn-Air, Pfizer, Samsung, Tiaa-Cref, and various in-house projects.- Software testing on builds for whole site experiences, interactive social media experiences, mobile sites, mobile apps, social apps, cms tools, e-mails, OLA, video platforms, and integrations to Google maps.- Lead training sessions for QA process and education across company capabilities.

- Initial QA resource at Digitas New York and developed initial QA execution on Converse site experience and publishing tools.- Helped establish primary and on-going protocols, processes, labs, tools and all things needed for QA capability.

- Responsible for 90% of documentation practice across New York office.- Established technical writing as a capability at Digitas.- Staffed, directed and developed junior technical writing staff.

- Owned interactive projects for one-offs and small size projects. Creating wireframes and developing functional requirements for experiences.- Wrote functional requirements for dev team scoping and delivered presentation specifications for dev build.

- Initiated professional apprenticeship for creating user experiences and interactive strategies while working under various interactive design leads.

- Performed administrative duties.- Trained and performed execution-able projects under Interactive Design capability.

Bachelor Of Science, Marketing And Mis

Education record