Highlights:• Tripled the size of our Salesforce delivery team.• Led team in achieving Summit (Platinum) status as a Salesforce Partner.• Oversee a delivery team implementing Tableau, CRM Analytics, and Salesforce cloud solutions.• Specialized focus in sales analytics and revenue analytics solutions for media, communications, and high tech companies; provider network growth analysis for insurance providers.Other responsibilities:• People Management: Recruitment, resource allocation, skills development, career management, performance improvement, and subcontractor coordination. • Pre-sales and Client Engagement: Lead scoping meetings, requirements gathering, and SOW creation. Maintain key client relationships, drive account growth, and manage escalations.• Project Oversight: Project setup, staffing, timesheets, profitability, handoff, and wrap-up.• Quality Assurance and Operations: Establish and enforce quality standards; manage escalations; streamline delivery processes and use of Harvest and FinancialForce; create and improve internal analytics.

• Directly contributed to and managed 40+ Tableau CRM projects for 20+ clients. • Involved in pre-sales, scoping, engagement management, and development.

• Led Data Warehousing, analytics, and reporting projects for global and Fortune 500 clients. • Developed SSIS ETL Packages, SSAS Tabular and Cube solutions; query tuning, indexing, and T-SQL development; report creation using Power BI, and SSRS• Mentored new employees in BI best practices.

• Technical support (internal and external) for all of Sentry’s products.• Investigation, PL/SQL scripting, and QA testing for cleanups to live client data.

• Implemented over 40 hospitals and contract pharmacies, with custom ETL and configurations to a dozen data feeds (using Ruby, PHP, SQL and Perl).• Performed data analysis, validation, and integration, involving direct communication with clients and modifications to internal tools.• Trained team members and improved internal documentation.

• Supported staff, faculty, and students in the use of hardware, software, and information services.

(Summer 2007 and 2008)• Participated in a major upgrade and validation of an Enterprise Content Management system (OpenText) with over 10,000 internal users.• Created, converted, and maintained over 400 SQL reports.