Robert Leitch Email & Phone Number

Lexington, Kentucky Area

I served as a liaison between the dealership and its online customer base through managing online communications. I worked to coordinate internet sales programs with other company sales promotions and advertising to ensure proper alignment with the company's vision and branding. Through applying effective, creative writing and verbal communications skills before, during and after sales presentations, I worked to improve our close ratio by negotiating terms of purchase agreement with client. In an effort to retain customer loyalty, resolved client issues quickly and efficiently. Maintain lead opportunities via CRM database including initial contact, follow-up, warm referrals and cold calls. As a result of my efforts, the close ratio of our department improved, on average, by 100% each month, on a year over year basis. In addition, I became a Member of The Eagles Club for maintaining Top 3 Sales Unit Average, VOC above the regional average and having all certifications complete. In addition, I also served as a Finance Manager and Internet Sales Manager. As a Finance Manager, I labored to adhere to all F&I policies and procedures including all state and federal financing laws/regulations. My sole purpose was to maximize the gross profit of the dealership through presentation of aftermarket products such as Vehicle Service Contracts, GAP & Credit Insurance and other products designed to protect the customer's investment. In addition, develop relationships with lenders in order to negotiate to secure the most competitive interest rates and terms. As a Internet Sales Manager, I managed leads and our team, updated inventory on Dealership website, managed relationships with lead provider representatives, forecasted performance & measured results of team and worked to secure high performing customer satisfaction. As a result of the effort, the following occurred: * Improved department's internet lead close ratio from 6% to 13.22% (national average 7%)

Louisville, Kentucky Area

I promoted quality and profitability of the Louisville Market through developing a highly effective, Sales through Service oriented market team with a strong focus on improving revenue earned and retaining customer loyalty. This was done through utilizing effective recruitment, training and development techniques. Worked extensively to develop business opportunities through creating and maintaining positive relationships with vendors and government entities. As a result of the efforts, the following occurred: * 76% improvement in gross profit revenue* 91% improvement in team's incremental sales performance* .0071 improvement of market share for Louisville* 2006 CSI (customer service index) improved to 97.5%* 57% improvement of warranty collections * Improved damage recovery trend to 78.5% (from low of 14% in March 2006)* Improved vehicle disposal cost by 52% to $52.90 (from high of $109 per unit in March 2006)* Reduced Body Lag to Best in the Country

Lexington, Kentucky Area

I promoted the quality and profitability of the store through developing a highly effective, Sales through Service oriented team. This was done by utilizing effective recruitment, training and development techniques. Amongst other things, this included embracing existing standards and developing localized standards to help align our operations with the National Car Rental brand. I worked to instill pride into the employees by doing what they thought was not possible through initiating and overseeing to completion a number of projects including ensuring they had proper uniforms and much needed facility improvements. As a result of the efforts, the following occurred: * 69% improvement of gross profit revenue * 92% improvement in team's incremental sales performance* Over 1% improvement of market share for Lexington* 2005 CSI (customer service index) improved to 97.6%* 78% improvement of warranty collections* Improved damage recovery trend to 51%

Orlando, Florida Area

I led, managed and monitored all incremental sales and customer service activities of the largest car rental operation in the world at Orlando International Airport and the surrounding market. In addition, I worked closely with the Corporate Incremental Sales Team, Operational Customer Support, Corporate Performance & Learning Teams, Regional Staff and location management to analyze incremental sales reports and implement necessary change to enhance performance. I developed and delivered ongoing training for both station management and rental sales teams. I participated in the recruitment process. Reviewed all customer inquiries, identified trending issues and provided reports on customer service issues. Counseled staff where necessary in effort to change behavior when needed. As a result of the effort, the following occurred: * 13% improvement in staff's sales performance resulting in additional $1.5 Million in revenue. * Improved CSI (customer service index) by 11%

Grove City, Oh

Utilizing a consultative sales approach, I called on Greek Organizations at universities across the country, primarily women's sororities, to maintain existing relationships by successfully presenting our products (both existing and new items) for their recruitment efforts. Worked to cultivate customer satisfaction with service provided by quickly resolving issues and providing follow-up to inquiries. In addition, worked to develop new business by managing warm referrals on university campuses with existing client base. As time permitted, to further develop business, called upon organizations at nearby campuses in relationship to the target campus utilizing cold call method

Bachelor'S Degree, Organizational Speech Communications, Emphasis In Training & Development

Activities and Societies: Theta Chi Fraternity

Education record