Robert Lenarcik Email & Phone Number

Belmont, Ca, Us

Belmont, Ca, Us

I provide consulting services on a project basis in the areas of data and voice networking, telecommunications, contact centers and system integration. Projects:- Evaluated current voice communication system and requirements for North American operations of a global pharmaceutical company and developed a 3-year strategic plan to modernize.- Troubleshoot chronic voice quality issues for a large manufacturer and provide direction to redesigning telecom system - Developed software to integrate consumer goods manufacturer's contact center to their order entry system hosted on IBM AS/400- Rebuilt call center call flow and implemented customer database lookup for call routing for a a national tool distributor

Malvern, Pa, Us

I was originally brought on to take over IT for Zoomi and assumed responsibility of managing engineering and operations. Hired Sr. Director of Engineering and QA Manager and also serving in product management role.

Blue Bell, Pennsylvania, Us

I started as a technical adviser and was asked to fill several roles to bootstrap and manage IT, development and operations for an early stage data security startup. - Implemented the data center 40% below budget- Worked closely with founder to create strategy for development, test processes- Assist in product management process

Kanata, On, Us

As the Customer Experience Specialist, I was the technical and business resource for Account Management and field sales teams to help save at-risk cloud and on-premise customers. I worked closely with internal support and engineering to rapidly identify and remediate issues. I also assisted field sales and channel partners with existing on-premise customers interested in migrating to cloud and ShoreTel Sky customers looking for enhanced user experiences. I demonstrated the Connect Cloud platform and delivered product roadmaps to increase customer retention.

Kanata, On, Us

As the Director of Solutions Architects Development, I worked with VP of Global Solutions Architects on a formal SA Career Development Plan to designed to enhance technical, business and personal competencies of the SA team. I was Instrumental in assisting Solutions Architects team’s transition from premise-only to cloud-focused sales. I managed internal provisioning teams to set up sales demo & trial cloud environments. I worked with the and technical marketing and Regional SA team to finalize and roll out a new on-premise demo systems to global Client Sales Executives, Partner Business Managers, Solutions Architects and VAR partners. I also developed and delivered ShoreTel Connect Cloud system and demo training to Solutions Architect teams.

Kanata, On, Us

I was the Eastern Regional Solutions Architect that supported the regional Client Sales Executives, Partner Business Managers and Solutions Architect team. I was a member of the SA leadership team that created and delivered detailed technical training for a major ShoreTel system release that accelerated adoption rate by sales and channel partners. I worked with a redundancy solution vendor, DoubleTake, on initial integration testing to assist Product Management and Engineering . I wrote the Application Note, identified a solution limitation and created a .NET application to overcome it. I trained and assisted ShoreTel support and channel partners on customer implementations.

Austin, Tx, Us

I was the Sales Engineer supporting the Upper Midwest, Great Lakes, Eastern and North Eastern region. LiveOps provides a pure cloud multichannel Contact Center that offers routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center.

LiquidSpoke merged with Transcend United in 2011. I focused on Unified Communications with extensive experience with ShoreTel's Enterprise Contact Center, Unified Conference Bridge and Mobility solution in the Mid-Atlantic & Northeast regions. I also provided consulting, business process redesign and implementation services for converging voice and data networks, disaster recovery and business continuity plans around voice communications and contact centers leveraging private and public cloud infrastructures.LiquidSpoke also developed and sold LiquidWare Recorder, an appliance-based Call Recording system that integrated with ShoreTel's UC platform. My role was Product/Program Manager and was also responsible for managing the offshore development team and working with our OEM vendor for hardware. LiquidWare Recorder was sold by several ShoreTel VAR partners.

Kanata, On, Us

As a Technical Trainer, I trained end users, System Administrators, ShoreTel Partner Sales & Support staff and internal ShoreTel Support Engineers. I developed the original Advanced System & Troubleshooting course and built permanent and mobile training labs used for all courses.As Systems Engineer/QA Lead in the Development Test Engineering group, I planned, developed, and scheduled test projects, worked with Product Management on system and feature design and represented Test Engineering group in engineering design reviews.

Electrical Engineering

Associates Of Applied Science, Electrical Engineering Technology