Field Service Technician Iii
CurrentSupports the Information Technology department with installing, administering and maintaining the infrastructure of clients, servers and networking.Supports the Information Technology department with monitoring the queue of assigned field services tickets and closing of assigned tickets.Install, setup and maintain workstations to include workstation hardware components, base operating systems, network and software environments.Install, setup and maintained network printers to include initial configuration, end user connectivity and minor part replacement of the printer hardware.Setup, configure and maintain PDA\iPhone devices to ensure full connectivity to the corporate network.Resolves 85% of reported IT related hardware/software issues during initial contact and supports calls by diagnosing, resetting and unlocking accounts for various applications.Provide technical support to top level bank executives for hardware and software related issues.Assist internal resources to provide the best possible administrative support.Assist systems administrative team members in providing overall environment support.Responsible for installing software to end user systems via application deployments tools.Install\configure desktop applications, network drives, desktop setting and printers.
