Robert Ley, Mba, Pmp Email & Phone Number

I am technically profound leader with extensive experience leading technical operations, developing technology strategies, and leading cross-functional teams in the delivery of mission critical information systems. I have demonstrated success in identifying/resolving complex problems, managing IT projects, and developing IT strategies for continuous process improvement. I am instrumental in upgrading systems and enterprise IT infrastructure design, planning, management, and development. I have proven expertise in handling project-related documentation, devising strategies to avert risk, and steering seamless software and technological integrations to streamline operations. I am skilled in conducting effective liaison with internal and external stakeholders by leveraging exceptional communication and interpersonal skills. Following are my career accomplishments: • Devised content and document management systems for Federal Government. • Ensured profitability and saved millions of dollars by preparing and monitoring Global Agreements with Hardware/software vendors, while establishing highly effective IT Support organizations globally.• Spearheaded multimillion dollar projects for Infrastructure replacement with keen focus on improving project outcomes and deliverables. • Established and employed IT Outsourcing contract for Global Service Desk and Infrastructure to provide proactive and reactive support to global organization 24/7 for Service Desk and Infrastructure. • Built high-performing global operations team comprising of geographically separated staff around globe and 3rd party NOC in India to augment global systems increasing uptime to greater than 99%.

Listed skills include It Operations, It Management, Infrastructure, Project Management, and 38 others.

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  Director - Global Information Technology Service Management And Integrations

  Wsp

  Halifax Regional Municipality, Ns, Ca