Robert Harris Email & Phone Number

Denver, Co, Us

• Manage high performing teams of DevOps Engineers, Platform Engineering, Database Administrators and Security Operations • Oversee the design and build out of a two new Data Centers for High Availability and Disaster Recovery • Oversee the management of AWS, Azure, VMware and Kubernetes environments • Manage security of critical infrastructure • Replace EoL hardware and software with current generation equivalents and upgrades • Oversee the replacement of critical infrastructure for 5 remote offices • Manage critical findings for security and performance systems for the Bank

Denver, Co, Us

• Manage multiple Kubernetes environments• Review and Improve security stance and implementations• Respond to outages and support remediation

• Design and Build AWS Environments based on stakeholder requirements • Manage multiple AWS infrastructure environments • Improve security and stability of internet connected environments • Work with stakeholders to achieve desired environment goals for performance and reliability • Perform external and internal network and system scans • Mitigate risks found from automated and manual reviews of security

Denver, Colorado, Us

• Plan and execute complex collaborative projects and see them through to completion • Improve software delivery and operation performance measurement capabilities

Austin, Texas, Us

• Design resilient, secure, High availability cloud infrastructure in support of long term engineering goals • Assist in HITRUST and other regulatory compliance initiatives in addition to customer assessments • Update and improve documentation on policy and procedures to fill gaps found by HITRUST • Design and implement a multi-region HA/DR solution • Audit and improve security for the infrastructure overall environment • Perform internal and external evaluations of security ( RedTeam/Pentest ) • Plan and execute complex collaborative projects and see them through to completion • Play an instrumental role in migrating applications to EKS • Mentor software engineers on DevOps principles • Optimize infrastructure enabling deployment frequency while reducing failure rates • Vendor relationship and project management

Denver, Colorado, Us

• Architect, Deploy and hand-off Hybrid Cloud IaaS/PaaS spanning On-Prem, Hosted Datacenter and VMConAWS solutions for Clients.• Founded an internal DevSecOps team to fulfill the need for Automation, Tooling and Security for internal operations and customers. Working cross-team with other volunteers, the team has been accepted and is being formalized within the company.• Scan, Pentest and review review and update security configurations and prepare incident response procedures.• Deploy, manage, upgrade, and integrate System components in a secure MSP model supporting HIPAA and PCI compliance.• Iterate and enhance automation suite to provide higher levels of security, automated response, and system intelligence• Consult with clients to resolve problem areas, be that configuration, performance, security, etc• Architect and managing backup, recovery, and DR solutions• Support escalations from the Service Operations team• Continuously mentor and educate Tier I and Tier II engineering staff• Consult with the Client Success team on evolving client requirements• Consult with the Product team on enhancements to products and services• Pursue a security stance to protect Customer and Company Assets

Remote, Us

• Management of VMware, AWS and bare metal infrastructure, responsibilities including: ◦ Software updates, security updates and planning, RedTeam test response ◦ Hardware renewals, maintenance and support ◦ Operating systems ( Linux,Mac and Windows ) ◦ Application suites and the CI/CD build pipeline. • Automation: ◦ Administration and management of the Bamboo and Jenkins environments. ◦ Oversee the migration from an Atlassian Bamboo based system to Jenkins ◦ Build CI/CD environments via Jenkins, Ansible and Teraform at upto to 10 builds per hour. • Tools Development: tools grown in-house for our team and systems. ◦ Mainly custom written in Python and some adapted OpenSource solutions. • Maintain forecasting and support of Engineering and Lab environments including: ◦ Budgeting for two existing Datacenters for maintenance ◦ Expansion and integration of a high-performance Datacenter for next gen CI/CD. ◦ PCI and Sarbanes-Oxley controls for all environments • Hands-on working with the team to implemented a new monitoring solutions to provide distributed monitoring in support of 24x7 engineering, development and testing environments. • Manage and provide technical/hands-on support to a team of 11 100% remote engineers

• Manage the VMWare and AWS environments and associated networking infrastructure used by the development teams. • Manage the design and roll-out of the CHEF environment in support of automation, provisioning, configuration and management of new environments. • Implement Agile ( Kanban and Scrum ) for Developers and Infrastructure Engineers • Redesign and implement documentation systems and processes • Drive the development of a consistent, scalable DevOps environment aligned to production • Facilitate cross-functional team co-ordination and planning for product delivery and environment designs.

Broomfield, Co, Us

• Responsible for defining and building the new Infrastructure Operations team, responsible for: ◦ Managing the Engineering network and system resources ◦ Securing, scanning and reviewing the Engineering, Build and Testing environments ◦ Planning for the growth and support of operations for Gogo BA including capacity, security and Sarbanes-Oxley controls. ◦ Assessing technology needs and providing solutions. ◦ Managing and growing the hardware and software engineering environments. ◦ Building and managing dynamic test environments with Ansible and Teraform • Architect and Implement the engineering network in the new facility to provide a stable yet secure environment, supporting integration of existing legacy systems from the previous environment on an extremely tight budget. • Developed and maintain tools to provide security audits, enhanced reporting, troubleshooting and data correlation to keep Data secure. • Drove and implemented new reporting and analysis tools which profiled product and customer behavioral metrics. • Implemented a “Desktop Exercise” to flush out issues and knowledge gaps for new products and services before becoming customer impacting.

Broomfield, Co, Us

• Responsible for: ◦ Overall security and management of Webroot's global infrastructure systems ◦ Network and services supporting internal and external customers 24x7. ◦ Assessing technology needs and providing solutions. ◦ Measuring success of projects and initiatives. • Developed a policies for: ◦ Management and analysis of infrastructure for security and risk concerns ◦ Plan remediation and presentation to stakeholders. ◦ Create and maintain Sarbanes-Oxley controls • Working with my team we applied risk analysis and remediation to rework the infrastructure, defining and managing changes which saved the enterprise $600,000 annually while improving resiliency and efficiency. • Managed a staff of 13 international engineers with responsibility for security and health of corporate and production servers, network and telephony services and services including. • Virtualized servers on VMWare EMC VMX storage providing numerous benefits including reduced costs and complexity of managing hardware, server deployment times and increased availability for all services. • Developed and managed annual infrastructure budget for 2012 and 2013. • Directed the architecture and implementation of refinements to corporate infrastructure providing improved security, performance, resiliency and risk management. • Established standards for data center hardware and software.

• Vendor contract and SLA negotiation and fulfillment verification. Managed software license inventory and renewals. • Major contributor to corporate comprehensive risk assessment initiative designed to improve quality of services enterprise wide. • Data and System security including Security planning, testing, remediation and audit. • Plan and support controls for HIPPA, PCI and Sarbanes-Oxley • Project management and implementation for redesign of the infrastructure to provide redundancy, stability and scalability in a cost effective manner, mitigating critical risks to the corporate and production infrastructure. • Build strong customer relations, set expectations as well as satisfying customer concerns for all impacts and future expansions. • Budget Forecast for Hardware, Software and Headcount for the growth and sustainability of the organization. • Renegotiated the contract for the Datacenter securing a lower price while increasing power availability. • Architect, build and maintain and update a full software development life cycle environment (Dev/Test/QA/Production) • Infrastructure: ◦ Building and managing dynamic test environments with Ansible and Teraform ◦ Implement a Hot-swap upgrade of bare-metal database servers with zero downtime. • Disaster Recovery planning and mitigation

I lead a team responsible for growing all aspects of Operations and Infrastructure from a Georgia Tech research project into a sustainable, viable corporation. Creating the proper foundation of policy, procedure and standardizations for both short term growth and long term sustainability. • Design and Build the corporate and production infrastructure from the ground up providing for long term sustainability and stability while accounting for cost effectiveness of solutions. • Built and Managed production and infrastructure support teams, designing daily procedures for ongoing tasks including risk analysis, review and management. • Review security audit reporting, expand audits for new threats and maintain a proactive posture. • Project management and Budget Forecast for Hardware, Software and Headcount for the growth and sustainability of the organization. • Datacenter Management- Environment: Virtualization (VMWare, VirtualBox); Unix (Debian, Ubuntu); Windows (2003, Vista, XP); Networking (Gig-E LAN, IPTables Firewalls, QOS); Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables)

Atlanta, Georgia, Us

As the Manager of Network Operations I directly oversee a team of 20 staff supporting 2100 world wide customers in a 24x7 mission critical environment spanning sites in more than 6 countries. Key responsibilities include customer and vendor relations, budget creation , resource management and scheduling. • As the Manager of Network Operations I directly oversee a team of 20 staff supporting 2100 world wide customers in a 24x7 mission critical environment spanning sites in more than 6 countries. Additional responsibilities included shift scheduling, headcount recommendations and justifications and budgeting. • Provided customer and executive communications included producing “Reason For Outage” reports detailing the root cause of a service outage, be it out company's or an upstream vendor.- Environment: Virtualization (VMWare, VirtualBox); Unix (Debian, Ubuntu); Windows (2003, Vista, XP); Networking (GigE LAN, IPTables Firewalls, QOS); Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice); Microsoft Project 2000; Salesforce.com, Firewalls (IPTables, SonicWall), Barracuda Networks

Atlanta, Georgia, Us

With a responsibility of up to 800 servers in 34 locations security, stability and efficiency are key. Controlling resource access, software updates, data backup, disaster recovery, hardware repairs as well as upgrades provided a constant challenge. • As the Manager of Core Systems and Security I directly oversaw and contributed to the Security, expansion and management for 34 international sites. • Developed Sarbanes-Oxley controls (Security and Computer Operations) in advance of corporate audits to minimize risks and defects during the audit. Managed defect remediation. • Budget planning for 750 production servers in 29 locations and corporate IT requirements- Special Projects:* Designed and Managed a $2,000,000 server consolidation and upgrade. This project converted an average of 20 servers to 5 in 29 locations and implemented redundant systems.* Re-engineered multiple procedures allowing the attrition of 2 employee positions without a loss to corporate functionality. Headcount re-engineering resulted in cost savings of $200,000 over the next 12 months.* Design and deploy a system to rebuild remote systems without "remote hands" intervention. This contributed to the saving of over 85 man hours per month.- Environment: Virtualization (VMWare, VMWare Server, VirtualBox); Unix (RedHat, Debian, Ubuntu); Windows (2003, Vista, XP); Networking (GigE LAN, IPTables Firewalls,); Network Hardware (Cisco 2500, 2501Information Collaboration (SharePoint 2003, MediaWiki); Office Products (Office 2000, OpenOffice), Firewalls (IPTables, SonicWall), Baracuda Networks

Responsibilities include standard server and application maintenance, troubleshooting, site security, user management, software and hardware roll-outs. Projects included a SAN based enterprise backup solution, clustered database on an EMC storage subsystem, automated installation for Solaris and Linux servers and a remote server console system for faster response times.

New York, Ny, Us

Stabilizing and standardizing the development, staging and production systems as well as the application server configuration management were the top critical projects while our division existed. System management, updates, backups and Disaster Recovery processes were standard fare as well. Such is the life of the only System Admin in a complex environment of a small company recently purchased by a larger company.

Manage Unix servers and applications on a home grown and implemented Highly Available clustered environment. Projects included designing tools for data management, designing the HA clustered systems which worked with off the shelf software as well as home grown software at this small Startup in Boulder Colorado.

Senior Engineer

Greenwood Village, Co, Us

Responsibilities: * Troubleshoot emergencies, solve user problems, and keep the peace * Brought 8+-year-old systems up to patch levels * Installed new software, upgrade existing software and removed outdated-unused software * Trained less experienced Administrators * Built and maintained 10 file servers and 4 oracle servers based on Veritas Disk Suite * Maintained and expanded multiple AIX DB2 database systems, production and developmentProjects: * Planned, managed and implemented Unix Y2K research, conversions, server migrations and testing * Reconfigured the systems to a “Un*x Norm” and stabilized the servers * Application migrations for server consolidation * Built and deployed a set of NFS and Samba servers to provide load balancing and redundancy for file systems. * Designed and deployed a console server for multiple servers to allow console access remotely without compromising security allowing faster by after hours, off-site staff

Stamford, Ct, Us

Administer the R&D project known as the FSN4000 network. This included building servers, maintaining software and responding to outages.

Mba, Accounting And Finance

Mba, Business Management

B.S., Computer Science