Robert Hayes is a Community Services Librarian and Head of Technical Services at Tewksbury Public Library. He possess expertise in public libraries, library, library reference, library instruction, electronic resources and 29 more skills. Colleagues describe him as "Robert handles the Tewksbury Job Seekers Group with skill and a calm demeanor. When we have been in remote mode, there are occasional technical gaffes with the lead speaker. Robert always comes through and smooths out the "wrinkles". He manages a treasured program which continues through the summer, when most other job seeker programs shutdown.", "Robert organizes the Tewksbury Job Seekers group at the library. I facilitate sessions there several times a year. He is organized, helpful and friendly. We recently had an event with guest panelists from out of state. Robert had set up the room in advance, so when our guests arrived it looked perfect and making it easier to get started. Robert's customer service skills are exemplary!", and "Robert is by far the most involved and dedicated 'library' Staff I've ever met! He is constantly adding to the offerings and activities to my local library. Also involved in the Community, Robert has a pulse on what the Patrons are looking for and he fills the need. Skilled in many areas, Robert continues to find ways to improve the level of Service and the overall experience for all those that frequent the Library. With an extensive knowledge in technology and communications, Robert is a valuable asset to our Town."