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Robert Litecky, Mba, Lssgb is listed as Senior Operations Leader | Champion of Efficiency | Strategic Leadership | Team Development based in Chandler, Arizona, United States. AeroLeads shows a work email signal at hioscar.com and a matched LinkedIn profile for Robert Litecky, Mba, Lssgb.
Robert Litecky, Mba, Lssgb previously worked as Senior Manager of WFM Strategy at Oscar Health and Operations Manager at Oscar Health. Robert Litecky, Mba, Lssgb holds Mba, Business Administration And Management, General from University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Robert Litecky, Mba, Lssgb. Compare company email patterns before reaching out.
Providing strategic guidance for improved outcomes through the building and support of cohesive, high-performing teams; talent development; project management, and the mentoring of colleagues into managerial roles.As an operational leader with a Masters in Business as well as a Green Belt in process excellence, I have excelled in creating, operating, and growing organizations focused on best-in-class service, best practices adoption, speed-to-value delivery, and pride in quality execution, performance and customer delight.My passions revolve around both people leadership as well as project management. Having supported a variety of operational roles, I have the ability to view the work environment and/or task with multiple lenses. This skill set enables me to then use my personal/engagement skills as well as my analytical skills to foster colleague and project success. During my operational tenure, I have steadily increased my capability and my capacity for leading. I have held a variety of leadership roles overseeing teams which varied in size from 15 to 300+ and who supported disciplines including coaching, customer service, sales, as well as client support. During this time, I have also championed and lead multiple projects resulting in operational and financial company improvements. I have worked closely with internal senior leadership, cross functional teams, vendor partners, and other key stakeholders to deliver and support inbound and outbound phone product support as well as inbound email and chat volumes for companies ranked in the Fortune 500 Top 20, Top 100, and Top 200.
Listed skills include Wellness, Fitness, Leadership, Weight Training, and 17 others.
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New York, New York, US
As a Senior Manager of WFM Strategy, I play a pivotal role in collaborating with senior-level operations leaders across production units to develop and execute comprehensive workforce management strategies. My responsibilities encompass overseeing the strategic planning and implementation of initiatives aimed at optimizing operational efficiency, resource.
Atlanta, GA, US
Managed all aspects of the Sharecare Customer Service Department along with the Sharecare Engagement Department and a subset of the Coaching Department. Oversaw annual, quarterly, and monthly plans to deliver and support inbound and outbound phone product support as well as inbound, email, chat volumes for a $165+ million Population Health market comprised.
Franklin, TN, US
Maintained the Sharecare Customer Service Department for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Implemented Lean principles to integrate three Customer Service Departments into one to drive consistency in service.
Franklin, TN, US
Directed and managed a team of Client Resource Specialists with a focus on supporting both the Call Center and fostering a strong relationship with the enterprise Account Management Team. Successfully implemented Escalation Ticket follow up process resulting in reduction of aging tickets by 25%.Implemented Net Promoter Score curriculum to drive improvement.
Franklin, TN, US
Managed high-performing team of 20-25 telephonic Health Coaches. Ensured proper delivery of the coaching products through call quality reviews and analyzation of key organizational metrics.Partnered with both the Product and Training Departments to launch a new interactive digital platform for colleague use.Designed and implemented new internal wellness.
Franklin, TN, US
The Fitness Program Manager is responsible for the management and daily operations of both fitness facilities. This includes database management as well as planning, development, and implementation of special events and incentive programs and assisting the director in any special projects.
Franklin, TN, US
Facility operations: member recruitment/retention, maintained membership records and program statistical data.
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Robert Litecky, Mba, Lssgb is listed as Senior Operations Leader | Champion of Efficiency | Strategic Leadership | Team Development.
AeroLeads has found 1 work email signal at @hioscar.com for Robert Litecky, Mba, Lssgb.
Robert Litecky, Mba, Lssgb is based in Chandler, Arizona, United States.
Robert Litecky, Mba, Lssgb has worked for Oscar Health, Asurion, Sharecare, Inc., and Healthways.
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Robert Litecky, Mba, Lssgb holds Mba, Business Administration And Management, General from University Of Phoenix.
Robert Litecky, Mba, Lssgb is listed with skills including Wellness, Fitness, Leadership, Weight Training, Nutrition, Health Education, Scheduling Management, and Project Management.
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