Robert Klimowicz Email & Phone Number

Palm Harbor, Florida, United States

Clearwater, Florida, United States

Tampa, Florida

• Repaired phones, processed Mail-in repairs and maintained inventory.
• Traveled to stores to ensure daily production plan is met and to ensure effectiveness of service and repair functions and performance standards have been met.
• Worked with Lead Technical Consultants and Technical Consultants to increase quality and performance.
• Exercised good judgement in pro-actively determining solutions to new and ongoing problems/issues with customers, repairs, inventories and Mail-in repairs.
• Maintained an overall positive attitude towards leaders, colleagues, Asurion and Sprint/T-Mobile.

Port Richey, Florida

• Serviced as a technical leader to other technicians.
• Ranked #3 in Sprint Promotor Score across all Sprint Service and Repair locations in May 2017.
• Resolved customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
• Engaged with and reassure customers to deliver outstanding customer service within a Sprint retail setting.
• Managed repair inventory involving new parts, recording inventory volumes and tracking part utilization.
• Performed various inventory tasks such as counting and monitoring inventory levels.

Port Richey, Florida

Port Richey, FL

• Provided resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
• Delivered an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand.
• Performed various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.

Brooksville, Florida

• Ranked first in overall service numbers and transactions out of 5 company stores every month.
• Kept under warehouse exchange budget each month.
• Passed three service audits and one corporate audit as part of management team.
• Handled customer escalations, advanced repairs, and software maintenance on devices.

New Port Richey, FL

• Serviced and repaired cell phones on a daily basis, providing leadership on service and repair transactions to sales reps.
• Handled opening and closing duties and cash management.
• Managed inventory of replacement and exchange orders received from Sprint warehouse.

New Port Richey, FL

• Serviced and sold mobile devices to fit customers' wireless needs.
• Achieved $1000 in gross profit accessory sales.
• Created and completed most service tickets in company.

Brooksville, FL

• Prepared enumeration materials by checking address registers for duplicate or missing addresses, organizing crew leader assignment control records, keying data, and checking training materials.
• Prepared work assignments for field staff.
• Tracked and shipped census forms for processing at the U.S. Census Bureau's National Processing Center.
• Performed assigned tasks in the operations control system.

Christmas, FL

• Organized and marketed fundraising events throughout the Central Florida community.
• Money used from the fundraising helped in the construction and maintenance of a new fence and barn for injured and deserted animals.
• Raised over $1200 for organization during semester.