Robert Loken

Robert Loken Email and Phone Number

Robert Loken's Location
Ottawa, Ontario, Canada, Canada
Robert Loken's Contact Details

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About Robert Loken

Experienced Operations Manager with a demonstrated history of working in the government administration industry. Skilled in Hospitality Industry, Event Management, Marketing, Tourism, and Customer Service Training. Strong operations professional graduated from Algonquin College of Applied Arts and Technology.

Robert Loken's Current Company Details

Robert Loken Work Experience Details
  • Veterans Affairs Canada / Anciens Combattants Canada
    A/Director, Commemoration Operations
    Veterans Affairs Canada / Anciens Combattants Canada Aug 2021 - Jan 2022
    Ottawa, Ontario, Canada
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  • Parks Canada
    Manager, National Operations And Sales
    Parks Canada Dec 2015 - May 2017
    Gatineau, Quebec
    Responsible for National Information Service, Parks Canada Reservation System, National Point of Sales System and National Sales.
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  • Parks Canada
    Acting Superintendent, Wapusk National Park & Manitoba North National Historic Sites
    Parks Canada Oct 2014 - Nov 2015
    Churchill, Manitoba
    Responsible for the conservation, presentation and operations of Wapusk National Park, Prince of Wales Fort and York Factory National Historic Sites.
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  • Parks Canada
    Manager Visitor Service, Safety And Facilities
    Parks Canada Feb 2009 - Nov 2014
    Responsible for the national management and development of tools and programs relating to service standards and training, visitor safety, facilities and trails.
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  • Code'S Mill Inn & Spa
    Innkeeper
    Code'S Mill Inn & Spa May 2007 - Feb 2009
    - Recruited to a one year contract to ensure the proper completion and opening of this new hotel. - Responsible for all Human Resources planning and management, Sales and Marketing programs, day to day operations, and financial planning including establishing rates, capital and operational budgets. Key Accomplishments•Successfully completed and opened all guest rooms for sales within scheduled targets.•Signed exclusive contracts with key corporate clients to ensure elevated occupancies of the hotel.
  • Algonquin College
    Professor
    Algonquin College May 2000 - May 2007
    Recruited initially to assist in teaching Rooms Division Operations and following a few years, began teaching Rooms Division Automation, Dimensions of Tourism, and Hospitality Management Applications. Assisted in the development of curriculum, course content and assessment tools for all courses mentioned. Key Accomplishments•Selected as Academic Advisor to assist students in integrating into the program and helping them reach their goals leading to their success.•Successfully integrated a new text book into the curriculum and produced teaching materials and assessments based on the text.•Assumed teaching responsibilities as replacement faculty for sudden extended absences
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  • Wakefield Mill Inn & Spa
    Director Of Guest Services
    Wakefield Mill Inn & Spa Mar 2003 - Dec 2006
    Recruited as the Front Office Manager to improve guest services and increase profitability. Expanded the responsibilities of the position to include the sales department as well as accounts receivables. Eventually took over the responsibility of all guest services including Rooms Division and Food and Beverage. Took an active role in the establishment of marketing plans, forecasting, revenue management and human resources. Key Accomplishments•Raised the occupancy and average daily rate through concerted sales training of all guest service and sales agents.•Re-established financial control of the accounts receivables from severe arrears to current accounts.•Reduced office and labour expenses through a series of internal audits of departments.•Lead the annual management retreats dealing with the marketing and financial plans.* Successfully integrated the addition of a spa to the facility.
  • Westmont Hospitality Group
    Guest Services Manager, Arc The Hotel
    Westmont Hospitality Group 2001 - 2002
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Robert Loken Skills

Tourism Customer Service Hotels Event Management Public Speaking Program Management Hospitality Hospitality Management Customer Service Training Food And Beverage Event Planning Human Resources Marketing Public Relations Hotel Management Hospitality Industry Service Training Forecasting

Robert Loken Education Details

Frequently Asked Questions about Robert Loken

What is Robert Loken's email address?

Robert Loken's email address is ro****@****ell.net

What schools did Robert Loken attend?

Robert Loken attended Algonquin College Of Applied Arts And Technology, Trhs.

What skills is Robert Loken known for?

Robert Loken has skills like Tourism, Customer Service, Hotels, Event Management, Public Speaking, Program Management, Hospitality, Hospitality Management, Customer Service Training, Food And Beverage, Event Planning, Human Resources.

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