Robert Sasser Email and Phone Number

Leading multiple loan acquisition teams as well as overseeing process design and procedure management. Actively engaged in managing requests to operations internal and external audit teams. Provide leadership and structure, as well as consistent management routines through a complex and evolving environment. Continuously exceeded production goals and managed several teams that produced approximately half of the acquisition process for 17k loans per month, worth $3B in average total monthly… Show more Leading multiple loan acquisition teams as well as overseeing process design and procedure management. Actively engaged in managing requests to operations internal and external audit teams. Provide leadership and structure, as well as consistent management routines through a complex and evolving environment. Continuously exceeded production goals and managed several teams that produced approximately half of the acquisition process for 17k loans per month, worth $3B in average total monthly volume. Show less

Leading multiple loan acquisition teams as well as overseeing process design and procedure management. Actively engaged in managing requests to operations internal and external audit teams. Provide leadership and structure, as well as consistent management routines through a complex and evolving environment. Continuously exceeded production goals and managed several teams that produced approximately half of the acquisition process for 17k loans per month, worth $3B in average total monthly… Show more Leading multiple loan acquisition teams as well as overseeing process design and procedure management. Actively engaged in managing requests to operations internal and external audit teams. Provide leadership and structure, as well as consistent management routines through a complex and evolving environment. Continuously exceeded production goals and managed several teams that produced approximately half of the acquisition process for 17k loans per month, worth $3B in average total monthly volume. Show less

Leading multiple loan acquisition teams as well as overseeing process design and procedure management. Actively engaged in managing requests to operations internal and external audit teams. Provide leadership and structure, as well as consistent management routines through complex and evolving environment. Continuously exceeded production goals and managed team that produced approximately half of acquisition process for 17k loans per month, worth $3B in average total monthly volume.

Serve on point to lead team managers for the Dallas correspondent lending operations site encompassing 100 full time and variable staff members. Oversee all aspects of end to end acquisition process and provide leadership and structure, as well as consistent management routines through complex and evolving environment. Continuously exceeded production goals and managed team that produced approximately half of acquisition process for 17k loans per month, worth $3B in average total monthly… Show more Serve on point to lead team managers for the Dallas correspondent lending operations site encompassing 100 full time and variable staff members. Oversee all aspects of end to end acquisition process and provide leadership and structure, as well as consistent management routines through complex and evolving environment. Continuously exceeded production goals and managed team that produced approximately half of acquisition process for 17k loans per month, worth $3B in average total monthly volume. • Enhanced profitability by developing and implementing loan acquisition process for AmeriHome from the start-up level resulting in one of the lowest cost platforms in the industry. • Key participant in providing requirements for Ellie Mae in the design and build of first version of Encompass, focused around Correspondent lending, which has resulted in a 10% improvement on production across all roles.• Lead up to 100 direct reports, who continuously exceed funding targets year-over-year. • Implemented automated document recognition vendor that significantly reduced staffing and time per loan, with savings of up to $221K. • Increased data entry accuracy by 11% (up to 97%) by implementing dual data entry and developing an exception review process rather than a manual validation process. • Partnered with LOS vendors to develop system requirements, complete user acceptance testing and go-live of the loan acquisition system. Show less

Leading the correspondent lending operations team for AmeriHome Mortgage. Including data entry, loan review, and client support operations.AmeriHome purchases closed loans in wide variety of programs, including Agency products and unique loan product solutions developed by AmeriHome.http://www.amerihomemortgage.com/Careers

Supporting correspondent lending operations with ground up development of workflow, procedures, and training materials.

Supporting Mortgage Fulfillment Operations for the western United States. Working with a team responsible for diverse administrative functions for a very large and complex mortgage lending division. Functions managed include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of small and large scale projects. Projects include associate training, service quality, process improvement, business continuity, and communications.

Leading a team of associates responsible for evaluating loans that have been foreclosed on, or that are currently in the foreclosure process to determine if loss mitigation/workout activities were handled in accordance with the requirements of state and federal programs and regulations. Responsible for creation of procedural documents implemented nationwide; facilitate project management team in the creation of processes; work with consultants and line of business subject matter experts to… Show more Leading a team of associates responsible for evaluating loans that have been foreclosed on, or that are currently in the foreclosure process to determine if loss mitigation/workout activities were handled in accordance with the requirements of state and federal programs and regulations. Responsible for creation of procedural documents implemented nationwide; facilitate project management team in the creation of processes; work with consultants and line of business subject matter experts to develop process improvement plans; ultimately responsible for the training, implementation and execution of these same processes. Show less

Project Management - Achieves operational objectives by contributing data and recommendations during the creation of Project Implementation Plans. Assessing line of business impact to determine procedural and technology impact. Representing operations for High Level Design and Business Requirement documents for system enhancements.Procedure Management – Responsible for annual content reviews for established procedure documents. Updating procedure documents for content reviews as well as… Show more Project Management - Achieves operational objectives by contributing data and recommendations during the creation of Project Implementation Plans. Assessing line of business impact to determine procedural and technology impact. Representing operations for High Level Design and Business Requirement documents for system enhancements.Procedure Management – Responsible for annual content reviews for established procedure documents. Updating procedure documents for content reviews as well as line of business update requests. Working with Procedure Management business partners to submit procedure documents to governance for review and approval prior to publication.      Process Improvement & System Enhancements – Initiated several process and user satisfaction improvement initiatives. Responsible for reviewing and creating business requirements for proposed system enhancements and changes, identifying changes that improve operational performance.Relationship Management – Developed and maintained relationships with business partners and multiple levels of management, including technology, risk, credit, products, governance, legal, as well as unit leaders. Through the development of these relationships I was able to assist in the completion of projects and/or resolve complex issues that cause barriers for operations. Show less

Operations Leadership – Lead teams ranging in size from 13 to 45 associates and contract employees in the Correspondent Lending Division at Bank of America.  Provide structure through consistent management routines, and set priorities and direction to ensure consistent execution. Exceed Production Targets - Demonstrated consistent production results, within quality standards, to contribute to the monthly goal for our division. Responsible for around 18% of the overall business totaling… Show more Operations Leadership – Lead teams ranging in size from 13 to 45 associates and contract employees in the Correspondent Lending Division at Bank of America.  Provide structure through consistent management routines, and set priorities and direction to ensure consistent execution. Exceed Production Targets - Demonstrated consistent production results, within quality standards, to contribute to the monthly goal for our division. Responsible for around 18% of the overall business totaling over 10,000 loans a month or $2.2 billion in volume. Relationship Management – Developed and maintained relationships with more than 300 clients by intervening in escalated issues, and resolving complex issues that could become barriers to volume growth.  Exceeded established service levels and built strong client loyalty.  Show less