Robert J.

Robert J. Email and Phone Number

Cybersecurity Architect | IAM/SSO SaaS Expert | Entrepreneur | Co-founder & President of LaundroBot LLC. Passionate about securing digital landscapes and driving innovation. @ Oracle
Robert J.'s Location
Greater Philadelphia, United States, United States
Robert J.'s Contact Details

Robert J. work email

Robert J. personal email

About Robert J.

At Oracle, our team excels in safeguarding digital assets through advanced identity and access management, driven by leadership in Security, Single Sign-On (SSO) and Role-Based Access Control (RBAC). Contributing 10 years to Oracle with my over 25 years of experience, I have empowered clients with robust security engineering solutions and seamless incident response, reaffirming our commitment to cyber resilience.Parallel to my role at Oracle, I spearheaded LaundroBot LLC, a pioneering venture in smart laundry systems integrating AI and IoT. This dual engagement nurtures my entrepreneurial spirit, while my education and technical expertise further enhance our service delivery. With my collective experience, I am dedicated to securing and innovating within the digital realm, benefitting a diverse clientele.

Robert J.'s Current Company Details
Oracle

Oracle

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Cybersecurity Architect | IAM/SSO SaaS Expert | Entrepreneur | Co-founder & President of LaundroBot LLC. Passionate about securing digital landscapes and driving innovation.
Robert J. Work Experience Details
  • Oracle
    Senior Principal Iam Security Engineer - Cyber Security Incident Response - Duty Manager
    Oracle Mar 2020 - Present
    Austin, Texas, Us
    SSO / OID / Identity and Access Management, LBAC, RBAC SME. Cyber Security Incident Response Engineer. Duty Manager.
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  • Oracle
    Senior Security Engineer - Fusion Applications Technology Support
    Oracle Mar 2015 - Present
    Austin, Texas, Us
    Assist and provide technical and engineering guidance to customers, consultants, implementation consultants and internal support with Oracle Fusion Applications Security scope and functionality related but not limited to: user provisioning, roles, Oracle Identity Federation, SSO, Cloud Security. Oracle Identity Manager - OIM, OAM, ODSM/OID, Authorization Policy Manager - APMPartner with Development to author bugs and provide supporting data analysis in regards to product defects and technical code issues. Oracle OPEN Employee Resource Group - Orlando Chapter LeadDuty Manager
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  • Laundrobot Llc
    Co-Founder & President
    Laundrobot Llc Oct 2022 - Present
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  • Scooterbug & Best Lockers
    It Specialist
    Scooterbug & Best Lockers May 2013 - Apr 2015
  • Orange Lake Resorts
    It Support Analyst Ii
    Orange Lake Resorts Apr 2013 - May 2013
    Orlando, Florida, Us
    Support Analyst II - Service Desk - Information Technology
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  • Wyndham Hotel Group
    Hotel Technology Client Support Analyst
    Wyndham Hotel Group Jan 2010 - Dec 2010
    Parsippany, Nj, Us
    Duties with this position included supporting the Wyndham Hotel Group franchisees’ third party Property Management Systems over the phone or in person. This included systems such as Opera, TWI, and PRM, as well as Wyndham’s own proprietary software & hardware systems. Some of the hotel brands that I supported in this role included: Super8, Ramada, Days Inn, Baymont, Microtel, AmeriHost, Hawthorn, Howard Johnson, Travelodge, Wingate, and Knights Inn.Each hotel had a unique hardware and software configuration that needed to be continuously supported. Such configurations included: (server in a box) a Windows 2003 server that includes hardware interfaces, IBM tape back-up, Drobo back-up, battery backups, switches, routers, Hughs Satellite, front desk workstations etc.It was my departments’ responsibility to configure and migrate each hotel site before they became a Wyndham franchise, and to provide tech support by phone or in person after the cut-over to being a Wyndham brand site. Additional support included dispatching other 3rd party vendors to repair hardware that was owned or leased by Wyndham. On a daily basis, I supported Windows Server 2003, Active Directory, SMTP, Opera TWI, and Internet Explorer. I also provided support with other discrepancies caused by the Property Management Systems, such as the hotel being overbooked, inventory control, and central reservations communications failure with the Opera Two Way Interface.Communicated with property General Managers, and front desk staff to assist with everything from technical support to inventory control issues. I was also frequently assigned to work exclusively on various projects outside of my regular work responsibilities.
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  • Wyndham Vacation Ownership
    Information Technology Analyst – It Service Desk
    Wyndham Vacation Ownership Mar 2007 - Jan 2010
    Orlando, Fl, Us
    Answer inbound calls from employees of Wyndham Vacation Ownership, with inquires that are technical in nature. These calls were normally related to network connectivity issues, as well as computer and software conflicts issues. The goal was to attempt to resolve the issues in less than 15 minutes to ensure efficient call flow, and accurate delegation of trouble tickets to other IT departments. Examples of the type of calls received are: Machines needing to be added to the domain via AD/DRA, Symantec definition updates, hardware and software installation and un-installation, multiple applications and network password resets, machine re-images, Cisco IP phone VM PW resets, MS Office issues, machine network activation, resort front desk application crashes, software how-to inquires, Issues with Apple computers such as Mac Desktops and MacBooks, VPN connectivity, network & direct connected printer troubleshooting, night audit crashes, and various other issues that may have been a concern to the end-user.Created, and tracked trouble tickets for high severity issues. Submitted ticket status notifications to management, and users via email. Whenever we experienced a major system crash, I recorded an automated crash alert voice message on the IT phone line, and notified the on-call staff per severity level policy. High severity issues included hotel & resort network outages, server reboots, application unavailability, telephone system outages, and night audit crashes in various front desk applications.Monitored the data center servers by performing daily walk observations for any abnormalities, documenting the incidents, and notifying on-call and management staff if needed when these issues would arise. Occasionally assisted the on-call staff by performing server reboots when remote connectivity was unavailable. Other data center duties included changing the server backup tapes to ensure customer data was stored and protected in a continuous manner.
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  • Walt Disney World
    Information Technology Management Specialist –Two Factor Security Project Team/Remote Access Team
    Walt Disney World 2001 - Dec 2007
    Lake Buena Vista, Florida, Us
    Assist the Two-Factor project team with the conversion and migration of over 8,000 single factor VPN accounts to Two-Factor authentication accounts. Assisted with implementation of procedures for distribution of security eTokens for two factor authentication for The Walt Disney World Co, remote network employees, and clients or partners. Created, designed and altered documentation to be sent out to recipients of the security eToken. I also assisted with shipping and packaging of the eTokens.Created and maintained a database for various tasks including active inventory for over 12,000 pieces of hardware, separate shipping and packaging supply inventory, and user package ship dates. I was the only person in the Two Factor Project team with the responsibility of tracking inventory daily throughout the entire project. Other duties included ordering supplies for the two-factor project team, and performing a final quality check on approximately 600 Two-Factor upgrade packages weekly before mailing to end-users.Provided technical support to local and international clients, Disney Cast Members, and senior management of The Walt Disney Company over the phone or in person, and tracked my progress via Service Center ticketing system. This included remote desktop assistance via Net meeting, SMS Remote Control Tool, and DameWare Client. Verbally walked user/client through registering or installing hardware and software.Trained and coordinated new employees on every aspect of the project. Created training manuals and documentation to distribute to new employees. At the Disney IT support center, we had incoming calls from cast members, VIP’s of the company, and contractors for support with Disney IT Assets, Disney network, POS systems, over 3000 different software titles, and many various hardware conflicts. I also remotely controlled the client’s PC or Notebook, and used various different tools, resources and knowledge to solve the issue.
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  • Walt Disney World
    Covention/Special Event Guide & Entertainment/Parade Performer
    Walt Disney World Oct 1999 - Oct 2006
    Lake Buena Vista, Florida, Us
    Convention/Special Event Guide:Participated in daily briefings and planning of nightly events. Assisted other Convention/Special Event Guides with assigned event, as well as guiding guests to specific special event area. Assisted guests from the time of arrival until the time of departure with any requests or questions.Entertainment/Parade Performer:Parade performer / puppeteer in the Tapestry of Nations Parade during the Walt Disney World Resort’s Millennium Celebration.
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  • Connextions
    Technical Specialist
    Connextions Oct 2004 - Jul 2005
    Orlando, Fl, Us
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  • Chase
    Service Manager
    Chase Jan 2002 - Oct 2004
    New York, Ny, Us
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  • Universal Orlando Resort
    Guest Services Coordinator / Ride Attendant
    Universal Orlando Resort May 2000 - Dec 2002
    Orlando, Florida, Us
    Ride attendant for Men In Black Alien Attack attraction. This included various tasks such as ensuring the safety of guests while entering/exiting attraction, as well as providing world class guest’s service.Promoted in July 2001 to Guest Services Coordinator at Universal’s City Walk. This included servicing guests who may have had issues concerning any of the theme parks, their tickets, or Universal’s City Walk.Assisted guests with unusual requests or special needs.
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  • Cingular Wireless
    Customer Operations Assistant Manager
    Cingular Wireless Aug 2001 - Jan 2002
    Dallas, Texas, Us
    Answered calls with questions or concerns about service, billing inquires, technical support, irate customers, issuing proper credits. Provided follow up on customer inquiries.Trained in account/customer retention. Offered new ideal services to fit the customer’s needs in order to retain their business relationship with Cingular Wireless.
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  • Conelec Of Florida
    Surface Mount Technology Specialist
    Conelec Of Florida Jan 2000 - Jan 2001
    Deland, Fl, Us
    Trained in SMT to help manufacture computer boards and computer board circuits and also trained to maintain and operate surface mount computer. PCB testing - Helped maintain quality control of computer boards by repairing and retesting them. Generated reports on failed products. Skilled in soldering IC’s on boards.
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Robert J. Skills

Disney Cancellations Sql Server Cards Windows Server Help Desk Support Planning Patch Management Ease Shipping Credit Cards Audio Conferencing Infrastructure Service Desk Vendors Windows Customer Retention Authentication Special Needs System Upgrades Briefings Performer Finance Usb Remote Control Franchising Symantec Endpoint Protection Oversight Failure Sso Password Resets Point Of Sale Electronic Engineering Sage Telco Customer Support Direct Mail At&t Yammer Ideas Data Conversion Florida Search Procurement Management Federation Adherence Thin Calls Security Contractors First Call Maintenance And Repair Ride Guiding Sms Routers Keys Wyse Ic Loan Servicing Auditing Attraction Office Equipment Monitors Sharepoint Accounting Vip Wireless Access Systems Engineering Reservations Data Center Factor Titles Outages Reliability Networking Theme Parks Troubleshooting System Business Services Smsc Tier Ii Retesting Reports Hotels Branding Inventory Ownership Norton Ghost Microsoft Office Diligent Property Testing Training Customer Service Sla Printers Virtual Storage Network Services End Users Orlando Supply Documentation Vpn Server Administration Quality Control Project Management Emerging Technologies System Monitoring Remote Access Drm Pop Call Centers Vmware Guides Remote Desktop Ruckus Hardware It Management Business Continuity Planning Provisioning Dameware World Class Cisco Vpn .net Information Technology Information Security Cut Workstations Partner Management Soldering Viruses Provision Lync Fix Configurations Dns Controllers Training Manuals Operating Systems Logistics Telecom Cast International Clients Consultation Communication Business Analysis Detail Electronic Components System Administration Account Creation Erp Active Cingular Safety Operations Microsoft Access Email Credit Entertainment Network Administration Asia Pacific Dsl Permissions Technical Support Project Planning Data Logging Project Email Distribution Contractual Agreements Metric Crash Surface Server Migration Conflict House Two Factor Authentication Data Migration Laptops Inventory Control Servers Cloud Computing Member Services Media Linkedin Domain Controller Internal Audit Targeted Advertising Packaging Distribution Conflicts Ticketing Business Units Executive Management Active Directory Broadband Switch Microsoft Windows Itil Software Installation Resources Interfaces Network Connectivity Support Center Pcb Design Security Compliance Ability To Learn Connectivity Discovering Windows Vista Microsoft Dynamics Property Management Systems Software Gfi Casting Satellite Ivr Billing Special Event Rate Hardware Support Administration Manufacturing Proprietary Software Digital Rights On Call Support Invoicing Protection Smt Tapestry Firmware Technical Issues Customer Information Opera Meetings Wireless Templates Vacation Bridge Coordinated Automation Quality Results Dbms

Robert J. Education Details

  • Western Governors University
    Western Governors University
    Computer Science & Engineering
  • Devry University
    Devry University
    Information Technology & Networking
  • Valencia College
    Valencia College
    Engineering Technology

Frequently Asked Questions about Robert J.

What company does Robert J. work for?

Robert J. works for Oracle

What is Robert J.'s role at the current company?

Robert J.'s current role is Cybersecurity Architect | IAM/SSO SaaS Expert | Entrepreneur | Co-founder & President of LaundroBot LLC. Passionate about securing digital landscapes and driving innovation..

What is Robert J.'s email address?

Robert J.'s email address is lu****@****ail.com

What schools did Robert J. attend?

Robert J. attended Western Governors University, Devry University, Valencia College.

What skills is Robert J. known for?

Robert J. has skills like Disney, Cancellations, Sql Server, Cards, Windows Server, Help Desk Support, Planning, Patch Management, Ease, Shipping, Credit Cards, Audio Conferencing.

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