Robert M. Taylor Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

• Manage 41 schools; out of 81 school district. Succeed in the proper maintenance, upkeep, installation/removal of hardware and software of all computers. Answer service desk calls, respond to ticket request of break/fix.
• Imaged and upgraded all schools computers from Windows XP to Windows 7 operating systems. Resulting in a massive improvement in use of computers, performance of computer software and applications, also a more user.
• Resolve problematic network failure by troubleshooting LAN/WAN connections. Take proper steps to determine root cause of connection failure, resolve issue by either providing assistance via an onsite visit to the.
• Execute countless solutions related to computer/application malfunction by troubleshooting and repairing devices including: phones, printers, desktops, laptops, tablets, security cameras, and damaged hard drive(s).
• Administer accounts and policies in an Active Directory environment. Create/manage user accounts, create/manage email account information, reset user account passwords.

Level 2 Desktop SupportWork within a ticket system, required to meet daily goal of closing/fixing 15 tickets per day. Primarily worked independently, but also communicated with colleagues to help resolve issues when needed. · Work remotely to assist clients working in different countries to aid in resolving technical issues through troubleshooting. ·.

Prairie View, TX

Worked closely with various students and faculty members to assist them with their internet connection.Identified the issue that caused the internet not to connect and take the necessary steps to correct the issue and have the internet connection restored properly.Installed Cisco Clean Access onto every student and faculty member's computer to allow full.