Robert Macioce Email & Phone Number

Pittsburgh, PA, US

Pittsburgh

• Direct multiple teams of engineers across multiple offices and continents on the design, implementation, and support of various physical and virtual application and desktop environments across the entire environment.
• Lead and manage multiple projects related to various applications and systems both on-prem and cloud.
• Responsible for staff administration functions related to the employment, termination, performance, and salary adjustments of staff.
• Manages budget and controls expenses related to projects, and assists in the yearly planning and development of the department budget.

Greater Pittsburgh Area

Cranberry Township, PA

• Responsible for managing, training, and mentoring of business analysts and project management staff.
• Responsible for the determination of scope of work, assignment of projects, and facilitating best practices in information gathering, documentation and presentation of findings.
• Responsible for staff administration functions related to the employment, termination, performance, and salary adjustments of staff
• Manages budget and controls expenses related to projects, and assists in the yearly planning and development of the department budget.

Greater Pittsburgh Area

• Directed a team of ten full-time and contractual technical professionals across two different offices in the design, implementation, and support of Citrix XenApp/XenDesktop farms and distribution of OS imaging and.
• Develops efficiency-enhancing workflow and process improvements in order to accommodate increasing responsibilities required by the firm's rapid growth expansion and business projects.
• Oversees the setup, deployment, and management of the firm’s mobile device management solution.
• Interfaces with 3rd party companies and vendors including Citrix, Tricerat, and Microsoft.Primary Projects
• Developed New OS image and application set - created a new Windows7 x64 bit OS image and application set for deployment to the firm's existing desktop and laptop hardware, and new equipment across 4,500 systems in 42.
• Migration of Citrix XenDesktop and XenApp farms from one data center to another - transitioned Citrix XenDesktop farm to another data center in 30 days for a data center shutdown; created process to migrate all user.

Greater Pittsburgh Area

• Directed a team of five full-time and contractual technical professionals across two different offices in the design, implementation, and support of Citrix XenApp/XenDesktop farms and distribution of OS imaging and.
• Governed six teams of five members in a PC and laptop hardware refresh of nearly 5,000 machines in less than six months across 41 offices and three continents.

Greater Pittsburgh Area

• Member of team that designed and implemented four centralized data centers over two continents; managed the ordering and coordination of all server, network, and storage equipment for each data center and supported.
• Participated in the design of migration strategies to move 3rd party applications into data centers by writing design specifications, services, business components, and interactions between the components.
• Interfaces, services, business components, and interaction between the components.
• Acted as lead managing a team of technical staff to ensure the successful completion of projects.

Greater Pittsburgh Area

• Performed 3rd level support activities for the firm’s 3rd party applications.
• Created, maintained, and deployed the firm’s operating system images.
• Developed knowledge base articles and provided training to other team members and helpdesk staff.

Greater Pittsburgh Area

• Led teams in the testing of 280 applications for a national law firm to verify the compatibility on the WindowXP operating system; worked with internal/external teams to troubleshoot and resolve issues with.
• Aided in designing IBM/Lenovo’s Image Ultra Builder solution for imaging of 2,000 workstations.
• Created and maintained installation documentation and packaging instructions for all applications.
• Collaborated with nationwide transportation company to update and replace existing workstations including migration of user data to new hardware and standard image utilizing Norton Ghost.

Greater Pittsburgh Area

• Resolved escalated support issues from first tier support for Unicenter Remote Control and FaxServe products coordinating directly with development and bug-fix teams; created effective processes for ticket escalation.
• Performed quality assurance testing for new updates and applications; wrote technical documentation.
• Setup and maintained a 30 machine lab consisting of Windows 2000 Active Directory, Windows NT domain, and Novell NetWare environment using Unicenter SDO and Norton Ghost.