I am an innovative, versatile, highly focused customer service professional who listens well to others and uses their inputs to attain mutually beneficial solutions. I combine technical aptitude, excellent communication skills and a “dash” of tenacity to finish the job at hand.I am a Certified Six Sigma Green Belt with over 20 years of experience in process improvement and cost reduction. I am an excellent collaborator who also works well by himself.I have been recommended by my colleagues and superiors for my integrity, cross-functional team leadership, training ability and documentation skills, both in written and flowchart (Visio) form.In addition to the experience detailed above, my background includes the following areas:Defense industryRecommended productivity and quality-related improvements, saving $500,000 annually.Medical devicesTime studied and analyzed every aspect of a prototype product line, which gave management realistic labor costs. Recommended process improvements to further reduce these costs by $5 million per year.Consulting firmUsed MS Project to analyze manpower requirements vs. staffing levels to make their “Deliverables” dates more realistic/attainable.Health insuranceImproved efficiency by 10-15%. Performed time studies and conducted staffing level analyses.I am looking for full time employment or contract assignments, and can be reached at Robert.MacPhee@gmail.com or 201-390-9393.