Robert Maillet Email & Phone Number

Mississauga, Ontario, Canada

As part of managing the IT team at TORLYS, I can work on building and maintaining the relationships with our partners across the company. With more visibility, I am able to support my direct reports and empower them to deliver on expectations, and encourage them to grow and develop further on their own career paths.Those efforts have led to becoming a leader of the TORLYS mentorship program that is made available to all new interns during their work term. I provide mentoring services and help other junior and senior managers with their own mentees.Many of my responsibilities revolve around planning our technological direction yearly and beyond, as well as ensuring our budget meets both the needs of the company in a manner that is strategic and wisely invested. This touches on the relational efforts I mentioned previously as it is important to understand the individual departments directions and goals.The technical aspects of my work still exist, but in a more strategic sense. As the day-to-day support and administration of our infrastructure now lives with my reports, having discussions with our vendors and communicating important projects ensures they are costed and planned with enough time to account for unforeseen challenges.Lastly, but most importantly, managing my reports needs and requirements to be most effective is a challenge that I enjoy. Working in Tech, one of my favorite thing is to interact with people and help them to succeed. In that effort, our one on one chats, weekly team meetings, and larger discussions concerning goal setting and career ambitions are things I look forward to.

1900 Derry Road East, Mississauga, On

Responsible for the operation of the company’s entire infrastructure which includes: Microsoft 365, Exchange Online and Azure Active Directory tenant in a hybrid deployment, Web-hosting and DNS updates and maintenance, network infrastructure including core Cisco routing and switching and edge firewall, VMWare hosts and SAN administration, Mitel VoIP infrastructure and support, IPSec VPN connectivity with our secondary site and, endpoint health.In a cybersecurity capacity, I maintain and administer the anti spam appliance, DNS Proxy, Firepower appliance, maintain the update schedule and monitor Crowdstrike Endpoint protection for any incidents.I am very proud to have helped develop the internship mentoring program where we pair up graduate students with professionals in their desired career streams. I have personally successfully mentored the first two students and continue to participate in improving the program using feedback from both the mentees as well as the other mentors who volunteer their time.Although challenging with the current times, I have been a member of the company’s social committee since my first year and have collaborated on organizing employee activities both large and small. Being asked to MC the yearly Holiday party is a badge of honor I wear with pride!

Mississauga, Ontario

Researched new and emerging technologies and helped blend them with digital marketing to identify new solutions to common problems while understanding and improving the company security posture.

Mississauga, Ontario, Canada

Served as a point of contact for support user related issues and administration of the network, server, and endpoint infrastructure within the company. Developed a relationship with the global Infrastructure teams and became an intermediary for all deployment, migration and high-level execution tasks.

Toronto, Ontario

Responsible for the testing, validation, and incorporation of updates into the base Windows install images for all company hardware to maintain and improve our security posture while meeting all ITIL Change and Configuration requirements. This allowed me to create and maintain relationships with many Microsoft engineers which became valuable when needing to research and troubleshoot major issues.

Toronto, Canada Area

Tasked with escalated support of the company’s Active Directory infrastructure which included updating, ensuring integrity of the backups, and implementing configuration and systematic changes to the Group Policies as a part of the Change Management process. I found a passion for understanding critical aspects of cybersecurity and how it affects every aspect of an organisation’s operations.

Toronto, Canada Area

As a 1st tier analyst, much time was spent helping end users with their issues, escalating to proper groups for quick resolutions and adapting to changing situations as the needs arose.During my tenure as a 2nd tier analyst, more importance was placed on problem and incident management to ensure any trends were identified for consistent support. A major component included coaching and management of the 1st tier analysts in the same business stream to ensure performance goals were met and any knowledge gap opportunities were addressed.

Enterprise It Risk Management & Cyber Security

Computer Network Administration