Provides business analysis of documents & records, team building experience promoting voice of the customer business methodology, reporting gap analysis, producing deliverables to satisfy customer needs, developing and managing end-user documentation for all phases of the software development life cycle (SDLC), collecting data for statistical analysis of quality assurance and continuous improvement program metrics, achievements include United States Navy veteran, certified naval aviation instructor, certified master training specialist, certified AV-3M analyst, achieved two Agile/Scrum,Lean/Six Sigma Green Belts, trained Total Quality Management (TQM) facilitator, career history auditing master record retention schedules, creating assessment reports, identifying user security authentication protocols, helping teams manage policies, procedures and programs, career history supporting DOD, FAR, ITAR, FAA, FCC regulations, U.S. Government agencies, aerospace & defense organizations, private and public sectors.