Robert Maloney Email and Phone Number
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Coach, mentor and lifelong learner. Technology Executive known for shaping and executing strategies that improve organization effectiveness, with top and bottom line results. Broad financial services experience, to drive customer experience, profitability, operating leverage, and strong risk management. Leader of large, global organizations that drive transformational change, while delivering operational excellence.
Gartner
View- Website:
- gartner.com
- Employees:
- 24122
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Vp And Leader Of Executive Programs For Global EnterprisesGartnerBradenton, Fl, Us
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Vp / Leader Of Executive Programs For Global EnterprisesGartner Aug 2024 - PresentStamford, Ct, UsLead team of industry executives, who in turn enable CIO's of iconic brands, to achieve breakthrough results in their organizations. Cultivate growth in whitespace, and retention of a portfolio of 350 clients. Lead change initiatives to simplify and improve quality of service to our clients.
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Vp / Partner - Executive Programs For Global EnterprisesGartner Sep 2017 - Aug 2024Stamford, Ct, UsGuiding CIO’s and executive leaders to solve their most complex challenges. Includes: assessing organizational ambition vs capability, transformational gameplan, cultural and talent implications, new (agile) operating models, cost efficiency and investment optimization, and leadership competency development. Contextualizing the world’s leading research and advisory firm for its members, and helping them turn ideas into action.
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Consulting Leader- Cio Strategy And Transformation ServicesDeloitte Mar 2016 - Sep 2017Worldwide, OoLed large and diverse teams engaged by top tier financial services firms, to deploy improvements to their operating models. Included strategies to achieve adoption and benefits from Hybrid Cloud, Agile ways of working, and API Architectures. Setup Digital Innovation Studios for clients, and coaching on Design Thinking practices. Served as advisor to the C-suite, to adapt leadership mindsets. Helped clients establish and mature their Change Management practices, to drive adoption and sustainment of operating model changes. -
Senior Technology Exec- Enterprise Technology, Change And WorkforceBank Of America Jan 2012 - Dec 2015Charlotte, Nc, UsLed corporate staff and enterprise control functions representing 4,000 staff, and $500M shared services. Portfolio management for 7,000 applications, with execution of 150,000 technology changes annually. Established multi-year Business/IT strategy planning function, to drive intentional architectures and investment optimization. Drove benchmarking discipline that delivered >20% efficiency in SDLC globally across the company. Led Enterprise Change and EPMO functions, with oversight of $3B annual investment portfolio, with over 5000 concurrent projects executing annually. -
Executive- Enterprise Technology Performance, Processes And OptimizationBank Of America Jan 2008 - Dec 2011Charlotte, Nc, UsEstablished greenfield functions, to achieve predictable intake, engagement, and solution delivery. Executed Application Rationalization program, and reduced portfolio by 50% in three years. Improved IT Service Management core processes, including 20% faster time to resolve incidents. Validated hosting strategies for both operational and financial performance, in order to simplify and modernize the IT footprint.
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Senior Manager- Technology OperationsBank Of America Jan 1995 - Dec 2007Charlotte, Nc, UsLed functions including Mainframe shared services, ATM Network Monitoring, Distributed Server migration factory, L1 Help Desk, and Data Center Service Management. Established ITSM Strategy and Process/Tools implementation for global scale. Outcomes included significant tools/cost expense, and more standardized and mature process performance. Established IT Asset Management and CMDB solutions, creating exponential benefits for other IT services to consume that data. Selected, deployed desktop automated support platform, and reduced Help Desk volumes and repeat incidents.
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Operations Manager, Retail Banking Call CenterBank Of America Sep 1988 - Dec 1994Charlotte, Nc, UsStarted as frontline call center agent, providing customers with deposit account servicing. Elevated to leadership position, to create Service Excellence function, that drove higher quality, lower call handling time, and improved accuracy of resolutions. Further elevated to create multi-site command center, to manage workforce planning and inbound call load balancing. Reduced idle time and drove service quality simultaneously, with industry-leading results featured in public conferences. Opened a greenfield call center, focused on recruiting, training and service operations routines, to achieve steady state within 12 months.
Robert Maloney Skills
Robert Maloney Education Details
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Saint Mary'S College Of CaliforniaFinance -
San Francisco State UniversityFinance
Frequently Asked Questions about Robert Maloney
What company does Robert Maloney work for?
Robert Maloney works for Gartner
What is Robert Maloney's role at the current company?
Robert Maloney's current role is VP and Leader of Executive Programs for Global Enterprises.
What is Robert Maloney's email address?
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What is Robert Maloney's direct phone number?
Robert Maloney's direct phone number is +198020*****
What schools did Robert Maloney attend?
Robert Maloney attended Saint Mary's College Of California, San Francisco State University.
What are some of Robert Maloney's interests?
Robert Maloney has interest in Poverty Alleviation, Health, Children, Economic Empowerment.
What skills is Robert Maloney known for?
Robert Maloney has skills like It Strategy, Business Process Improvement, Program Management, Risk Management, Vendor Management, Pmo, Leadership, Change Management, Strategy, Management, Banking, Process Improvement.
Who are Robert Maloney's colleagues?
Robert Maloney's colleagues are Thabang Mooki, Mba, Missy Salomon, Reagan Bailey, Cristina Corser, Harrison Miller, Joshua Urbach, Atul Chikkara.
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