Lead North American customer engagements with a global, cross-functional team that includes project management, support, account management and technical functions. Oversee the entire product life cycle from requirements gathering to delivery, optimizing the development of customer-driven product features and ensuring focus on product roadmap. Established and manage a Program Management Office (PMO) to ensure project governance, resource allocation, and alignment with organizational objectives. Define, measure, and achieve operational strategy with project portfolio, customer satisfaction, and financial KPIs resulting in 21% annual growth in user base.

Led a global 30+ person development team through major projects including transitioning Oracle’s training business from classrooms to an online subscription-based model, increasing margins by 24% over three years. Oversaw cloud systems supporting the full lifecycle of the global training business, including marketing, eCommerce, order management, reporting, and education delivery platforms. Spearheaded the adoption of Agile and CI/CD processes, implemented a comprehensive learning management solution, and guided the migration of critical business systems to Oracle SaaS cloud applications.

Responsible leading a team tasked with implementing a global B2C/B2B ecommerce and order management solution to facilitate growth of the Oracle product training offerings. Additionally integrated sales systems with eLearning platforms in order to remove manual provisioning of content to customers.

Executive role reporting to the CIO responsible for ownership of direct-to-consumer technologies including an $80M e-commerce business. Supervised separate e-commerce, order management, and CRM software teams leveraging the agile/Scrum methodology of development.

Oversaw the development of Coach’s global e-commerce websites ensuring they met strategic business goals and drove sales. Led a 20-person onshore/offshore team responsible for supporting customer and corporate web-based technologies including mobile, CRM, and social media applications.

Managed and mentored a team of internet developers responsible for maintaining company websites, databases, and web-based software dependencies. Actively participated in company planning board meetings involved in strategic product path decision-making.