•Strategically maintain rate on P&L reporting, reviewing payroll, SG&A and other budgets to surpass EBITDAR expectations ($1M over PL LY)•Responsible for store standard operating procedures (SOP) and overall environment ensuring IT services, facilities and all support areas are functioning effectively (100% to PL on all KPI metrics)•Human Resources representative responsible for recruiting, hiring census, associate relations and training •Actively implement, modify and lead Loss Prevention programs to reduce inventory shortage and profit loss through awareness, training on operational procedures, recognition and investigations•Responsible for shrinkage control and coordination of annual inventory•Use my leadership capabilities to provide effective coaching and motivation to improve and develop performance of store leaders

•Drive and execute a productive sales support team ensuring all aspects of store operations are functioning at a high level •Support store leadership team by executing sale set up strategies that consistently meet and exceed company’s merchandising standards •Ensure the implementation and integrity of merchandise presentation and brand standards •Maintain a high level of compliance on RTV, Transfers, Chargebacks and Mark Out of Stock •Support the on-going visual aesthetics of the store•Lead and support companies Omni channel associates reach UPH goals while supporting the business of the store•Spearheaded the roll out and all store training of the BOPIS initiative •Research current in-store and Omni business and operations performance using available KPI metrics

• Ensure compliance of all government and company policies and procedures• Monitor payroll and expenses to achieve annual expense and contribution goals​• Ensures adequate staffing to best meet customer service expectations• Effectively handle and resolve escalated customer problems quickly • Provide effective coaching to improve associates performance and maintain a positive environment • Communicate and guide all associates on possible opportunities for advancement• Conduct Loss Prevention investigations• Responsible for maintaining and training of all safety regulations including OSHA

Sr. Executive of Loss Prevention/Customer Service •Maintain a strong floor presence and business acumen as a Sr. Executive of the store•Responsible for all aspects of Loss Prevention and Customer Service•Actively implement, modify and lead Loss Prevention programs to reduce inventory shortage and profit loss through awareness, training on operational procedures, recognition and investigations•Responsible for conducting internal/external theft investigations including various types of fraud, refund/gift card scams, counterfeit, Social Media and eBay/Craigslist investigations•Inspect, review and audit sensitive areas daily, weekly and monthly on Merchandise Protection Standards and operational standards•Maintain a proactive relationship with federal, state and local law enforcement to disseminate information on ORC groups, fraud counterfeit currency and trends•Prepare and execute physical security plans for celebrity appearances, large scale fashion and fur shows and precious jewelry events outside the store•Execute complex internal investigations/interviews •Conduct Worker’s Compensation and Public Liability Accident investigations and train LP personnel on annual OSHA requirements•Supervise and lead the Credit/Customer Service and Cash Office staff in all aspects of sales audit, cash handling procedures, online orders/returns, BOPS program and consistently delivering excellent customer service

Controlled Loss For a 100 plus Million Dollar Store •Loss Prevention/Customer Service Assistant Manager •Train and develop all support and loss prevention associates on profit protection practices, emergency awareness, risk management and policy compliance•Train, develop and motivate store associates •Internal and external fraudulent investigations, ensure audit compliance, and enforcement of merchandise protection standards•Strong leadership and organizational skills as well as effective verbal and written communication skills•Proficient people skills, able to build strong relationships to protect company assets while being an effective team member and business partner in all aspects of the organization

• Investigated internal and external losses and maintained merchandise protection standards • Audited assigned departments to ensure compliance with operational guidelines • Conducted training for store associates and management, emphasizing polices, procedures and Loss Prevention awareness to reduce shortage

• Prevent external and internal loss by using store monitoring via CCTV, undercover operations, physical deterrents, and auditing • Educate associates regarding external losses of assets, shrinkage, and safety • Responsible for logging internal and external cases within APIS