Manage high-volume customer flow and coordinate pharmacy operations to ensure timely preparation and fulfillment of 250-300 prescriptions throughout weekday and weekend shifts.Make an offer to counsel to every patient and document all refusalsSupervise and coordinate activities of the pharmacy technicians and other employees and assume responsibility for other duties related to personnelCommunicate with insurance companies to gather information regarding prior authorizations and prescription overrides that comply with the insurances’ specific reasonsInterface with a diverse customer base and partner with healthcare providers to clarify and verify prescriptions.Oversee inventory management procedures and maintain strict compliance with pharmacy policies.Maintain all DEA requirements for Medly PharmacySign all documentation required as Pharmacist of RecordCommunicate with various doctor and doctors’ offices regarding proper prescription retrieval, insurance, and/or prior authorization informationVerify prescription medications prior to dispensing them from the pharmacy, including unit of dose and compounded medicationsConsult with patients, physicians and healthcare professionalsEnsure compliance with federal laws, state laws, and the standards of practice which govern the pharmacy profession for controlled substance dispensing and record keepingMaintain reports for controlled, outdated, and recalled medicationsUse PA PDMP and NJ PMP Aware to verify that narcotics are filled in a timely manner mandated by prescribers to ensure that patients are not “doctor or pharmacy shopping,” to mitigate dispensed falsified/duplicate prescriptions Maintain current knowledge of specialty and biologic drugs that are adjudicated, filled; ensure that these patients receive these medications within accurate therapeutic window

Manage pharmacy staff and personnel in fulfilling moderate prescription counts dailyRequest patients to provide any recent changes in their list of current medications, medical conditions, and medication allergies prior to prescription fillAdvise customers on recommended dosage warnings, storage, and potential side effects of all dispensed medicationAssist patients and customers with appropriate OTC recommendationsRecommend more cost-effective and equally therapeutic medication therapiesOffer to counsel every patient and document all refusalsSupervise and coordinate activities of pharmacy technicians and other employees, and assume responsibility for duties related to personnelInventory all medication equipment and supplies in stock and report needs to supervisors for ordering and restock when order deliveredMaintain strict adherence to Federal, State, and DEA guidelines when filling control and/or narcotic medication Check each control and narcotic prescription with NJ PMP Aware prior to fillServe as intermediary between physicians, patients, and insurance companies when Prior Authorizations required Facilitate Prior Authorizations through CoverMyMeds softwareMaintain orderly, organized, and clean pharmacy; adhere to safeguards against COVID-19 per CDC recommendations

Manage short and long-term assignments (up to 4 weeks) at inpatient and outpatient pharmacies across Pennsylvania and New Jersey – fill an average of 250 prescriptions per shift.Provide counseling and patient education regarding medication use, side effect profile, possible adverse drug interaction, and labeling interpretation – encourage treatment to achieve 25-30% patient adherence.Achieve 80-90% MTM and CMR goals via OutcomesMTM and EQuIPP in close partnership with pharmacy teams.Implement strict oversight over the daily activities of pharmacy technicians and ensure timely and accurate preparation of all medicine.Fill new prescriptions and refills of medications using various forms of compliance packagingEnsure company metric goals are deliveredCommunicate with various doctor and doctors’ offices regarding obtaining proper prescription, insurance, or prior authorization informationUse PA PDMP and NJ PMP Aware to verify that narcotics are filled in a timely, appropriate manner within the time allotted mandated by the physician and also to deter false prescriptions from becoming dispensed

Coordinated all pharmacy operations, managed pharmacy technicians, and assisted patients with product selection, education, and inquiries to fulfill 150-250 prescriptions daily.Formed relationships with wholesale clients and built a network of physicians referring 30-40 new patients monthly, which resulted in 22% revenue increase in 2016.Optimized inventory tracking and ordering procedures, which resulted in 20% reduction in physical inventory.Negotiated with major suppliers to increase merchandise discount rate from 10% to 16%.Achieved 85% MTM and CMR goals (via OutcomesMTM and EQuIPP) and maintained 30% patient adherence and 35% immunization goal.Managed patient assistance program medications to patientsParticipated in the training and development of team members; responsible for hiring, coaching, and terminating employeesEnsured wait times were appropriate for waiting prescriptionsCompleted new hire feedback formsMaintained all DEA requirementsManaged rejected claims, conducted gross margin analysis, and generated reports for managementPromoted and increased sales

Provided personable yet professional customer service to a diverse client base and coordinated all pharmacy workflows to dispense prescriptions for both animals and humans in a timely manner.Consulted with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Maintained accurate patient records, dosing information, and directions for use. Interacted with HMOs and other insurance providers concerning billing and reimbursement issues.Achieved 25-30% patient adherence rate and managed vaccination screening and administration to maintain 20% immunization rate.

Directed pharmacy technicians and monitored their operations to institute strict compliance with drug preparation procedures and quality standards. Orchestrated all pharmacy operations, including preparation, verifying, ordering, and dispensing of medications to dispense 1,200+ medications weekly.Contributed to the pharmacy’s business success and increase in revenue by 12-14% in 2010 and 2011.Received Customer Service Award for exceptional manner of dealing with requests, patient education, and inquiries.Decreased physical inventory by 15-18% on an annual basis resulting in increased efficiency and less cost.Encouraged medication use and explained all properties in detail to achieve 25-30% patient adherence rate.Cultivated a network of physicians through detailing, which attracted an average of 50 new patients on a monthly or bi-monthly basis. Improved accuracy and efficiency of drug preparation, labeling, and delivery by training technicians.Maintained strict drug inventory control - ordered and stored medications in compliance with safety procedures and kept complete and accurate records.