Robert Mauldon Email & Phone Number

Looking for Positions in Customer Relationship Management, Account Management, Sales support, Administration, Business Development Management & Sport.Specialties: Customer Support and AdministrationSales SupportGraphic & Web DesignSport Administration & Management

Listed skills include Marketing, Marketing Communications, Social Media, Finance, and 13 others.

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  Senior Product Support Analysis

  Iress

  Jan 2022 - Present - Melbourne, Victoria, Australia

  * Responsible for building a service-oriented and professional working environment through providing help and support to the team while being a point of difference. * Oversee the management of our ticketing queue system, making sure backlog is at manageable levels so as to provide timely support to our clients but at the same time does not overwhelm frontline staff members. * Provide ongoing coaching and training to frontline team members were applicable. * Run the onboarding process for new team members with our suite of financial and investment software. * Work closely with the project team on new client setups and handover documentation so front-line team members across possible known issues. * Provide weekly updates and stats on various slack channels around operation support progress.