Robert Maurer-Loeffler Email and Phone Number

Hold joint role of Corporate Director of Operations + General Manager - Centara Grand and Bangkok Convention Centre Manage portfolio of 9 open hotels, with 3 more opening in 2022 and 10 currently in planning phaseOversee 565-room Centara Grand at Central Plaza Ladprao (Bangkok), 281-room Centara Watergate (Bangkok), 210-room Centra by Centara Government Complex & Convention Centre (Chaengwathana), 526-room Centara Riverside Hotel (Chiangmai), 89-room Khum Phaya Resort (Chiang Mai) 120-room Centra by Centara (Maesot), 259-room Centara Hotel & Convention Centre (Udon Thani), 248-room and Centara Hotel (Hatyai)currently pre-opening of 180-room Centra by Centara (Bangkok), 218-room Centara Hotel (Korat), and 160-room Centara (Ubon)Steer project phase planning of 10 additional city hotels (5 x Thailand, 5 x Laos)Orchestrated rebranding of 526-room Holiday Inn ChiangMai to 4-star Centara Riverside Chiangmai Slashed expenses and shifted priorities to keep most hotels open as long as possible during global pandemicStreamlined hotels in terms of brand standards and conducted quarterly audits to ensure KPIs achievedLed full re-opening of upcountry hotels following pandemic-limited operations/closures

Direct operations of 505-room Centara Grand at CentralwOrld and 12,000sqm Bangkok Convention CentreProudly hold STR #1 RGI position within compset including Grand Hyatt, Intercontinental, Marriott Marquis, Anantara Siam, Anantara Riverside, and Hilton MillenniumAchieved highest KPI targets in group (revenue, profit, guest satisfaction, internal/external quality audits, environmental audit, HR audits, staff satisfaction)Navigated US $multi-million hotel renovation during global pandemic including 505 rooms, club lounge, and all day-diningConceptualized and launched highly popular rooftop UNO MAS restaurant, CRU Champagne Bar, CocoaXO Chocolate & Cognac Bar, and Red Sky Bar

Managed award winning, state-of-the art convention centre complex with 5250sqm convention hall, 980sqm ballroom and 19 meeting rooms, hosting high-level events including ASEAN Ministers Summit, APEC Ministers Meeting, IT&CMA & WCAOversaw year-long pre-opening planning of hotel, F&B, and convention centre, including full handover protocol from project management to hotel operator and coordination of OS&E packages/approvals with procurementSteered conceptualization of multiple rooftop restaurantsDeveloped all SOPs, brand standards, and operating manuals

Core team member during transformation of Meritus Hotel to newly created lebua Hotel BangkokLed pre-opening of Mezzaluna and Breeze restaurants & Café Mozu; operated award-winning Sirocco restaurantCoordinated Epicurean Masters of the World food events (attended by Michelin Star chefs) to worldwide acclaim