𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗟𝗲𝗮𝗱: Directed lean transformation initiatives, redesigning operating models and governance frameworks, achieving a 20% improvement in service delivery efficiency and a 15% reduction in operational costs across 5 global regions.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Partnered with clients to implement intelligent automation and omni-channel workflows, driving a 25% reduction in process cycle times and a 30% increase in customer satisfaction metrics.𝗖𝗵𝗮𝗻𝗴𝗲 𝗔𝗴𝗲𝗻𝘁: Spearheaded adoption of new technologies and processes across GBS teams, resulting in a 22% YoY increase in organizational productivity and improved cross-functional collaboration with retained organizations.𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Designed and implemented RACI and stakeholder impact frameworks, increasing project alignment and transparency. Delivered tailored engagement strategies that reduced decision-making delays by 40% and improved executive stakeholder satisfaction scores by 25%.𝗦𝘁𝗼𝗿𝘆𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝗠𝗼𝗱𝗲𝗹𝗶𝗻𝗴: Created compelling executive-level storyboards and economic models to support high-stakes client decisions, securing buy-in for projects that impacted over $5 billion in GBS-managed annual revenue streams.𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Managed diverse teams across three continents, delivering 15+ large-scale transformation projects. Provided mentorship to junior team members, improving team productivity by 20% and increasing employee satisfaction scores by 25%.

𝗣𝗿𝗶𝗰𝗶𝗻𝗴 & 𝗤𝘂𝗼𝘁𝗲-𝗧𝗼-𝗖𝗮𝘀𝗵 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Designed and deployed a new pricing platform roadmap, standardizing pricing models across multiple global regions and reducing margin leakage by 40%.𝗘𝗻𝗱-𝘁o-𝗘𝗻𝗱 Process Design Partnering with Developers, Marketing, DevOps, and Data Management teams to deliver global infrastructure improvements, ensuring company scalability and growth.𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗔𝗱𝗼𝗽𝘁𝗶𝗼𝗻: Increased organizational adoption of pricing and service delivery roadmaps by 20% in the first year through close collaboration with program leaders and stakeholders.𝗖𝗹𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Improved client satisfaction scores by 10% and reduced service delivery time by 15% through an in-depth analysis of clinical services environments and tailored local solutions.𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partnered with pricing, finance, marketing, sales, and operations teams to implement integrated capabilities in Price Management, Sales Performance, and Rights/Royalties, resulting in the retirement of 25 legacy systems.𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸: Delivered transformation using tools like Eloqua, Anaplan, Conga/Apttus, SAP, Vistex, and Open-Text, ensuring seamless integration across functions.

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Led the analysis, standardization, and digitization of SaaS process flows for a global finance team, resulting in a $1.3M annual cost savings by improving efficiency by 20% and reducing manual errors by 15%.𝗧𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹, 𝗛𝘆𝗯𝗿𝗶𝗱, 𝗮𝗻𝗱 𝗔𝗴𝗶𝗹𝗲 project management strategy development, planning, and execution. Resource creation, maintenance, dissemination, and instructional design to further promote the PMO's presence and effectiveness company-wide.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Streamlined business processes across 5 units in multiple regions, reducing operational costs by $300,000 annually and achieving 30% faster approval workflows.𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀: Collaborated with SaaS Product and Engineering leaders to successfully launch 3 major digital finance products, generating an additional $2M in annual revenue from digital services.𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Secured 100% executive and IT leadership buy-in for a transformation strategy, saving $200,000 in avoided project delays through proactive engagement and alignment.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed 10+ concurrent projects with an average resource utilization rate of 95%, optimizing resources to deliver $400,000 in annual savings.𝗥𝗶𝘀𝗸 𝗠𝗶𝘁𝗶𝗴𝗮𝘁𝗶𝗼𝗻: Implemented early-warning systems to identify and resolve risks, reducing project delays by 30% and avoiding $250,000 in potential cost overruns.

𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Evaluated the corporate security program and developed a multi-year plan, defining policy, procedure, and technology requirements along with detailed budget and resource forecasts, driving organizational security strategy.𝗟𝗲𝗮𝗻 𝗦𝗶𝘅 𝗦𝗶𝗴𝗺𝗮 Transformation: Applied Lean Six Sigma methodologies to streamline critical business processes, reduce cycle times, eliminate waste, and enhance operational efficiency, delivering measurable improvements in quality and cost savings across multiple departments.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 (𝗣𝗠𝗢): Established a centralized PMO to standardize Strategic Planning, Execution Management, Asset Management, and Value Management processes, enhancing project efficiency and stakeholder alignment across the enterprise.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗥𝗲𝗳𝗿𝗲𝘀𝗵: Directed a multi-million-dollar enterprise-wide technology overhaul, including implementing new access control systems for facilities and state-of-the-art equipment for a new security control center, resulting in enhanced security and operational readiness.𝗖𝗮𝗽𝗶𝘁𝗮𝗹 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀: Oversaw a multi-million-dollar capital improvement initiative to enhance physical security at high-risk locations, reducing vulnerability and strengthening critical infrastructure protection.𝗕𝘂𝗱𝗴𝗲𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Centralized a $300M capital and operating budget, implementing cost controls and efficiency measures that reduced wasteful spending by $30M annually.

𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Facilitated the development and implementation of sales enablement and compensation business practices in alignment with a Corporate Integrity Agreement entered with the U.S. Department of Justice, ensuring compliance and operational integrity.𝗔𝗴𝗶𝗹𝗲 𝗠𝗶𝗻𝗱𝘀𝗲𝘁: Recruited to design, coach, and lead the implementation of the PMO’s Agile program management resources, processes, and best practice adoption.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗰𝘁𝗶𝗼𝗻 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Translated complex requirements into actionable strategies across Sales Strategy, Key Metrics, Business Rules, Continuous Improvement, Go-to-Market Strategy, Sales Pipeline Management, Healthcare Management, Revenue Cycle Management, and Sales Compensation Planning.𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Designed and launched an employee engagement communication program to drive knowledge sharing, gain trust, and effectively manage change across diverse stakeholder groups.𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Enhanced decision-making efficiency by reducing complexity, thresholds, and the volume of required approvals, improving operational agility.𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Delivered $70M in incremental sales revenue and $50M in additional order intake, driving substantial growth and pipeline expansion.

𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗜𝗻𝗰𝗲𝗻𝘁𝗶𝘃𝗲 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻: Implemented a new Enterprise Incentive Compensation system, consolidating business rule foundations, design, administration, adjustments, plan calculations, deferability, and reporting/analysis into a unified platform, driving efficiency and transparency.𝗦𝗮𝗹𝗲𝘀 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: Streamlined the new sales rep and sales management onboarding process, improving sales productivity and tenure while accelerating time-to-productivity for new hires.𝗦𝗮𝗹𝗲𝘀 𝗧𝗲𝗿𝗿𝗶𝘁𝗼𝗿𝘆 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Conducted gap analysis of sales territories, re-aligning them to enhance new business generation, referrals, upsells, and cross-selling capabilities, leading to significant sales pipeline growth.𝗦𝗮𝗹𝗲𝘀 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀: Increased Sales Rep attainment through workflow automation, enhanced sales support tools, push reporting, improved training curricula, and standardized operating procedures. Successfully implemented Callidus and Salesforce.com platforms to enable data-driven decision-making.𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 & 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Harmonized FP&A activities, including Revenue Analysis, Expense Performance, Capital Budgeting, Strategic Partnership Contract Management, Price Realization, and Reporting, ensuring alignment with business objectives.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Designed and implemented a Customer Experience and Issue Resolution Program using Customersat.com and SurveyMonkey.com, achieving $500K in savings while improving customer satisfaction.𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Successful multi-platform systems integrations, third-party vendor implementations, data migration, and software implementation across sales organizations.𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Owned and engineered 30%+ of the PMO’s key program management resources, policies, procedures, and process improvement; optimizing project adoption company-wide.