Hello, my name is Robert!I am a seasoned, highly accomplished Director of Operations recognized for 20+ years of broad-based experience spanning the healthcare, insurance, and logistics and transportation sectors.I am based in the Olathe, KS area where I hold a proven track record of championing business growth and maintaining operational excellence by establishing the strategic direction for critical continuous improvement initiatives, leading cross-functional teams, and driving seven-figure revenue generation.I am currently pursuing a degree in Business Administration and am well-versed in Power BI, AVAYA CMS, Salesforce, Workday, Nice, and Calabrio.Colleagues would describe me as a solution-focused, driven, persuasive, and relentless Operations Leader who can be relied on to deliver results in the areas of revenue generation, employee engagement, and customer satisfaction and retention.Key Skills: Operations Leadership | Strategic Planning & Execution | Business Process Improvement | Budget Control | Coaching & Mentoring High Caliber Teams | Vendor Relations | Contract Management | Financial Analysis | Cost Savings | Revenue Generation | KPI Tracking | Executive Reporting | Facilities Management | Conflict Resolution | Client Relationships | Culture Development | Confident/DecisiveI look forward to connecting with you here on LinkedIn or you may email me at robmc30kc@gmail.com