Robert Mcdonald Email & Phone Number

Beaverton, Oregon, United States

Subject matter expert and manage all CarePayment technology integrations and systems which support our customer care inbound and outreach strategies, including IVR, predictive/blended outbound, TCPA-compliant manual outbound, phone with an agent, etc.Resident expert on the integration and utilization of cloud-hosted systems supporting Customer Care.

Woodland, WA

• Developed a company name and logo for an emerging non-profit organization.
• Developed a company logo for a newly established local medical practice.
• Made a functioning website for that local medical practice.
• Redesigned a BMX Racing Team’s logo in order to print it on jerseys, shirts, hats, etc.
• Created a fun, new logo for a little league football team
• Designed shirt tags, fliers, business cards, invitations, informational brochures, etc.Graphic Desing for: logo's, graphic tee's, clothing, invitations, tags, decals, stickers, Intermediate web design, advertisement.

Longview, WA

• As a Graphic Designer I received jobs that must be recreated or designed for multiple sign mediums.
• After design approval from the client, each design was produced using Corel Draw and Adobe Photoshop, printed and laminated.
• Manage and execute the sign manufacturing process.
• Cut vinyl decals using a Summa WinPlot, weed out the excess vinyl and smoothly apply low tack tape to transfer the decal for installation.
• Install printed media and vinyl decals on vehicles, building windows, trailers, etc.
• Assist installing full and partial vehicle wraps.

Draper, UT

• Coach members on new ideas to better market their product to increase online sales.
• Coach sellers about how to photograph their item, lighting, backdrops and making sure the item is clearly displayed and described accurately to avoid buyers remors.
• Train sellers how to read their traffic reports and other sales reports they had access to on eBay.
• Teach members quality sales practices and techniques to create a positive experience for their customers.
• Coach members on eBay’s billing center, due dates, listing prices and best practices to sell their product quickly and save the most money possible while making money.
• Responsible for handling inbound phone calls from eBay's top customers.

Salt Lake City, UT

• Responsible for managing and administering the Avaya Dialer functionality including, but not limited to, preparing ad-hoc reports, monitoring performance, and accumulating accurate and detailed statistics of daily.
• Responsible for analyzing various report data and recognizing trends/patterns in order to forecast future statistics and achieve desired campaign objectives.
• Work on the Avaya PDS programming dialer campaigns with certain criteria so the agents can log into the dialer and call on past due accounts.
• There was always a challenge working in this field and I was able to work though those challenging times by prioritizing my tasks and multi-tasking to get the job done the right way.
• Manage jobs to increase productivity and reach the site goals.
• Run and analyze several reports and extracts for the company's daily production and performance reports which are used for measuring efficiencies.

Salt Lake City, UT

• Call clients concerning past due credit card accounts from 1 to 180 day’s past due.
• Overcome objectives in order clarify the account status and to make arrangements for payment.
• Maintain a professional relationship with the customer at all times, keeping a comfortable conversation to quickly and resolve any issues and to bring the account current.