Robert Mcfeeley Email & Phone Number

• Provide leadership and executive-level decision-making for a 24/7 Fueling & Servicing operation for 7 separate sites generating in excess of $7.0 million in annual revenues, maintaining an effective liaison with customers to ensure highest quality customer service.• Make extensive use of LEAN and Kaizen process improvement strategies to maximize profitability while simultaneously creating more efficient processes; documented savings of up to $80,000.• Hands-on management of all safety directives as well as employee work scheduling to ensure appropriate staffing levels in support of operational demands and business requirements.

• Directed the timely dispatching of up to 120 yard and local train crews; wrote performance reviews for 15 staff members and evaluated areas for process improvement; conducted regular efficiency and operational tests to satisfy customer requirements.• Leadership efforts focused in steady improvement in operational safety for all Transportation and Engine employees; continually conducted safety reviews, collected/analyzed safety performance data, and delivered classroom instruction in safe operating practices.• Monitored service failures and responded to service inquiries, communicating with appropriate resources to resolve issues; ensured overtime costs were kept within strict budget requirements.

• Conducted pro-active interdepartmental communications and advised senior management on transportation industry trends and relevant logistics issues impacting on product transportation.• Analyzed and prepared definitive reports on key performance indicators for the private fleet, 3PL and dedicated providers; researched and evaluated process improvement opportunities; re-engineered or replaced less-effective processes to reduce transportation overhead and improve both efficiency and customer service levels.