Robert Chase Email & Phone Number

Sammamish, WA, US

Everett, Washington, United States

Remote

Salt Lake City, Utah, United States

Greater Salt Lake City Area

- Managed back office operations including; Accounts Payable/Receivable, Payroll, Journal Entries, Account Reconciliation, Cash Management, Monthly/Quarterly Filing- Launched and grew ecommerce business from 8% of overall business in 2016 to 30% in 2017 with 40+% margins, on platforms including Amazon, eBay, Reverb, and Salt City Drums retail site..

Draper, Utah

- Led initiatives to quantify economic impacts of the customer experience- Standardized and expanded global adoption of customer valuation reporting package- Developed reporting to quantify customer churn and the impact to revenue as a result of a negative customer experience, including actionable insights on drivers and areas of opportunity- Created SQL.

Singapore

- Built and led a matrixed Customer Insights team spanning the APAC region, including Australia, Japan, India, Greater China, Korea and Southeast Asia- Guiding the APAC Strategy, I represented the voice of the customer in each market and drove operational efficiencies and increased customer satisfaction through customer surveys, focus groups, onsite.

Draper, Utah

- While maintaining accuracy and strict timelines, I lead the collection and consolidation of all Global CS Financials to be reported to Marketplaces and Corporate Finance- I lead a project team to develop a set of KPIs to allow visibility into each regions performance- Responsible for quantifying changes in resource allocation across all support teams

Greater Salt Lake City Area

- Lead a book of business to a 20% growth over the course of a year to represent $25 million in annual GMV through eBay, Amazon, and their branded sites- As an expert in each client’s business and ecommerce strategies, I consulted on business plans, short and long term priorities, risks and opportunities

Draper, Utah

- In addition to leading 2 vendor launches as an Outsourcing Analyst, I led a team of 8 Regional Account Managers for eBay Motors, and was responsible for a book of business that accounted for $28 million GMV annually as a Motors Regional Account Manager. I also spent the early years of my career at eBay with the PowerSeller Trust & Safety, Banned Items.