Robert Mclaughlan Email and Phone Number
Robert Mclaughlan work email
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Robert Mclaughlan personal email
Over the last 30 years I have gained extensive experience of Operations / Service, Engineering and Project Management covering industrial systems, consumer electronics and security related products including memory, smartcard and communications technologies. I hold Chartered Engineer status along with providing Professional Registration Advice and Mentoring for The Institution of Engineering and Technology. I also actively support the STEM Ambassador Program and the IET as an Education Officer.Specialties: Project Management, Service Management, Engineering Management, Contract Negotiation and Management, P&L Budget Management, Chartered Engineer, worked with Six Sigma, 5S, FMEA, 8D, Prince II, Microsoft Project, IMDS, ISO 9000, ISO 14000, ISO 27000, Lean and Kaizen Systems
Institution Of Engineering And Technology (Iet)
View- Website:
- theiet.org
- Employees:
- 1883
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FellowInstitution Of Engineering And Technology (Iet)Swindon, Gb
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FellowInstitution Of Engineering And Technology (Iet) Feb 2023 - Present
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Professional Registration AdvisorInstitution Of Engineering And Technology (Iet) Dec 2015 - PresentSwindon, England, United KingdomProviding professional registration advice and guidance for CEng and IEng candidates throughout their initial professional development and application process.
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Education OfficerInstitution Of Engineering & Technology Jul 1999 - PresentSwindon, United Kingdom
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Emea Customer Care ManagerNdc Technologies Jun 2013 - Mar 2015United KingdomMy previous role was as the EMEA Customer Care Manager with the newly formed NDC Technologies (formerly Beta LaserMike Inc and NDC Infrared Ltd). I managed all workshop activities and field service operations within the region. Over the last 25 years I have gained extensive experience of Operations / Service Management as well as Project management covering industrial systems, consumer electronics and security related products including smartcard technologies. I hold Chartered Engineer status along with Corporate Membership of The Institute of Directors and The Institute of Engineering and Technology. -
Board DirectorSd Association Jan 2011 - Jun 2013United KingdomActively involved with the technical committee's and working groups developing the new standards for integration of smartcard technology within the SD and microSD form factors.
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Director Of EngineeringCardwave Services Ltd Jun 2008 - Jun 2013WiltshireI held responsibility for all Research & Development and Engineering activities including all telecoms / IT infrastructure and services utilizing ISO 9000/14000/27000, IMDS, Six Sigma, 8D, FMEA, Lean / Kaizen, Microsoft Project, Prince II and support for TS 16949 methodologies.My team and I provided production, engineering, commercial and technical customer support in the form of product support, customer engineered solutions, advanced product development and management of critical components lifecycles. We provided complex and efficient services for, several blue chip and corporate customers including Navteq, Avaya, Tele Atlas, Tomtom, BMW, Audi, Fiat, Honda, The MOD, Nokia, Sony, Samsung, Kingston, SanDisk and Centrica. -
Uk Service ManagerDatacard Ltd 2004 - 2008FarehamMy duties included the strategic and day to day management and operation of a number of regionally based service teams covering the UK and parts of EMEIA as well as the customer service and repair centre and spare parts warehousing operations looking after several key customer installations. In addition to this I provided Leadership and Project Management (Microsoft Project) for a number of EMEIA and Global government projects (circa £100k to £2M) using ISO 9000, Six Sigma, Lean and Kaizen processes to minimise timescales, labour and costs appropriately. My team and I provided complex and efficient services for, several financial / government and corporate customers including Barclaycard, Bank of America, American Express, Halifax Bank of Scotland, The Identity and Passport Service, NHS, BT, G & D, Gemalto, Oberthur and FDI.
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Service Operations ManagerComtek Network Services Mar 1999 - Jul 2004Reading & ChesterMy duties included the day to day operation of two service centres within the UK, along with the customer service centre and warehousing operation. This included negotiating and maintaining contract commercial terms as well as ensuring SLA’s were achieved, providing customer reports (USING IRIS fault code analysis), dealing with technical problem solving, maintaining appropriate stock & spares levels, management of a logistics department and dealing with any general staffing issues while working to ISO 9000 quality standards. -
Technical OfficerTeclogic Ltd 1992 - 1999WiltshireMy duties included the introduction of new product for repair, this may have be from our UK wide BT, GPT and Mitsubishi Cellular repair contracts, Europe wide Motorola Silverlink repair service or our Panasonic, Sony, Akai, Kenwood, Goldstar, Alpine or Sanyo approved service contracts. For example a new telephone, computer or home entertainment system. Also responsibility for returns investigation, in-house technical training, electronic document control, the designing and building of new test equipment, network support for Novell, DOS, Windows and Office software packages, also to provide timings and process flow documentation for new projects while working to BS5750 and then ISO 9000 quality standards.
Robert Mclaughlan Skills
Robert Mclaughlan Education Details
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Engineering -
Electrical And Electronic Engineering
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Devizes School
Frequently Asked Questions about Robert Mclaughlan
What company does Robert Mclaughlan work for?
Robert Mclaughlan works for Institution Of Engineering And Technology (Iet)
What is Robert Mclaughlan's role at the current company?
Robert Mclaughlan's current role is Fellow.
What is Robert Mclaughlan's email address?
Robert Mclaughlan's email address is rm****@****iet.org
What schools did Robert Mclaughlan attend?
Robert Mclaughlan attended The Open University, The Open University, Devizes School.
What are some of Robert Mclaughlan's interests?
Robert Mclaughlan has interest in Science And Technology, Education, Environment.
What skills is Robert Mclaughlan known for?
Robert Mclaughlan has skills like Six Sigma, Project Management, Management, Ms Project, Program Management, Product Development, Operations Management, Engineering, Product Management, Team Leadership, Engineering Management, Integration.
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