Robert Mclaughlan Email & Phone Number

Swindon, Gb

Swindon, England, United Kingdom

Providing professional registration advice and guidance for CEng and IEng candidates throughout their initial professional development and application process.

Swindon, United Kingdom

United Kingdom

My previous role was as the EMEA Customer Care Manager with the newly formed NDC Technologies (formerly Beta LaserMike Inc and NDC Infrared Ltd). I managed all workshop activities and field service operations within the region. Over the last 25 years I have gained extensive experience of Operations / Service Management as well as Project management covering industrial systems, consumer electronics and security related products including smartcard technologies. I hold Chartered Engineer status along with Corporate Membership of The Institute of Directors and The Institute of Engineering and Technology.

United Kingdom

Actively involved with the technical committee's and working groups developing the new standards for integration of smartcard technology within the SD and microSD form factors.

Wiltshire

I held responsibility for all Research & Development and Engineering activities including all telecoms / IT infrastructure and services utilizing ISO 9000/14000/27000, IMDS, Six Sigma, 8D, FMEA, Lean / Kaizen, Microsoft Project, Prince II and support for TS 16949 methodologies.My team and I provided production, engineering, commercial and technical customer support in the form of product support, customer engineered solutions, advanced product development and management of critical components lifecycles. We provided complex and efficient services for, several blue chip and corporate customers including Navteq, Avaya, Tele Atlas, Tomtom, BMW, Audi, Fiat, Honda, The MOD, Nokia, Sony, Samsung, Kingston, SanDisk and Centrica.

Fareham

My duties included the strategic and day to day management and operation of a number of regionally based service teams covering the UK and parts of EMEIA as well as the customer service and repair centre and spare parts warehousing operations looking after several key customer installations. In addition to this I provided Leadership and Project Management (Microsoft Project) for a number of EMEIA and Global government projects (circa £100k to £2M) using ISO 9000, Six Sigma, Lean and Kaizen processes to minimise timescales, labour and costs appropriately. My team and I provided complex and efficient services for, several financial / government and corporate customers including Barclaycard, Bank of America, American Express, Halifax Bank of Scotland, The Identity and Passport Service, NHS, BT, G & D, Gemalto, Oberthur and FDI.

Reading & Chester

My duties included the day to day operation of two service centres within the UK, along with the customer service centre and warehousing operation. This included negotiating and maintaining contract commercial terms as well as ensuring SLA’s were achieved, providing customer reports (USING IRIS fault code analysis), dealing with technical problem solving, maintaining appropriate stock & spares levels, management of a logistics department and dealing with any general staffing issues while working to ISO 9000 quality standards.

Wiltshire

My duties included the introduction of new product for repair, this may have be from our UK wide BT, GPT and Mitsubishi Cellular repair contracts, Europe wide Motorola Silverlink repair service or our Panasonic, Sony, Akai, Kenwood, Goldstar, Alpine or Sanyo approved service contracts. For example a new telephone, computer or home entertainment system. Also responsibility for returns investigation, in-house technical training, electronic document control, the designing and building of new test equipment, network support for Novell, DOS, Windows and Office software packages, also to provide timings and process flow documentation for new projects while working to BS5750 and then ISO 9000 quality standards.

Meng, Engineering

Bsc, Electrical And Electronic Engineering

Education record