Responsible for the effective and efficient operations of Mercy Ships; including strategic development of our two-ship operating model and results of our two hospital vessels across all lines of business to provide hope and healing to the continent of Africa.

Responsible for guiding the successful delivery of the new hospital vessel, Global Mercy.

Role Summary:- Responsible for HR technology and business planning; including strategy, roadmapping, and delivery - Served as Strategic Advisor and Program Manager to deliver and oversee the implementation of SWA’s Employee Service Center that drives a one-stop shop employee experience for HR- Provided leadership oversight for delivery of the strategic project roadmap and related resources- Served as Military Ambassador to deliver our future strategy and execution plan focused on enhancing the hiring, onboarding, and retaining experience for our Warrior Heroes.

Role Summary:- Led Enterprise Management Consulting Team that partnered with department executives to develop strategies, implement projects, and drive out process improvements throughout the organization; focused on Human Resources (Talent Acquisition, Benefits, Payroll, Diversity & Inclusion, Military Hiring Strategy)- Served as Program Manager to deliver optimized processes and tools to airport EmployeesNotable Projects:- Absence Management Program, Pilot Hiring Strategy, OJI Return to Work Program, Talent Acquisition Strategy and process improvement

Consulted with Department Leaders to drive out strategies, program plans, and deliver solutions. Focused on Human Resources, Diversity & Inclusion, Facilities, and Finance.

Notable Projects:- AMEX Corp Card/B2B – Implemented AMEX’s Corporate Card and B2B solution; Budget oversight: $2M- Master Data Management – Update to all Master Data processes/technology; Budget oversight: $4.7M

Notable Projects:- Centralized Customer Care – Implemented Cisco Contact Center; Budget oversight: $1.9M- Kronos Upgrade – Implemented new Kronos time clocks & modules; Budget oversight: $850k- Coin-wrapping Conversion – Engineering initiative to convert plastic wrapped coins to paper wrap

- Led the technical execution of Nokia’s business with operator customers in the US (i.e. AT&T, Verizon, T-Mobile)- Led Teams of up to 30 resources (onshore & offshore) and established a significant international network do deliver software customization order to telecommunications customers; 100% financial oversight.- Supported Global R&D centers (3) and international factories (7) for delivery of operational software

- Established team & served as global contact for issues related to mobile phone customization, process definition and implementation- Earned Six Sigma Black belt for designing and streamlining the global CDMA customization process; Est. annual savings - $500k

- Responsible for managing, creating, and testing Nokia GSM Product customization elements - Managed team’s daily workload, resolved issues, and implemented process improvements ensuring low failure rates/ lead times

- Utilized process and troubleshooting skills to diagnose mobile phone issues (board and system level) found on the manufacturing line, on test stations, and with the overall factory build process.- Earned Six Sigma Green Belt for standardizing RF testing variations for the Nokia 8260; Error contribution decreased by 67%

- During 4+ years, spent 2.5 years aboard the USS Vella Gulf (Work Center Supervisor)- SECRET security clearance