Robert Melendez Email & Phone Number

I currently run a YouTube Sports channel called Fins Talk Sports Network (FTSN). I manage a team of at least 20 content creators and produce over 14 different shows.I am the creative director and graphic designer for the channel as well as host 3 shows currently:1. Fins Talk Today: Miami Dolphins Podcast on Saturdays at Noon EST.2. No Holds Barred Wrestling Podcast on Saturdays at 8pm EST on FTSN YouTube and Go Live Sports Cast on Sundays at 7pm EST.3. East 10th Street Boys Podcast: Straight outta Hialeah on Wednesdays at 9:30PM EST.

Greater Nashville Area, Tn

• Assist in managing the daily flow of information within the lead management system and department.• Correspond with customers via phone, email, or chat.• Assist with process document creation and maintenance.• Built and managed daily reports for Sales Support department.• Create, customize, and implement call scripts and new processes for the Sales Support department.• Manage a large volume of client communication via phone, email and chat.• Collaborate with department leads and senior management to coordinate operations and drive improvements.• Train employees in job-specific tasks such as lead management systems and screening customer service calls.• Deliver personalized customer service relating to questions and promptly resolved basic problems on customer accounts.• Utilize automated systems to log and retrieve call information.• Oversee daily performance of computer systems.• Develop training materials and procedures, and train users in proper use of tools and software.

Greater Nashville Area, Tn

Orlando, Florida Area

Managed daily operations:- Merchandising presentations- Inventory control, receiving processes, markdowns, and merchandise consolidations.- Buy Team feedback on product assortment, and involvement in event planning.Drove and maximized sales and profitability of the store.- achieved 10 of 12 months sales plan at +6% to plan& +18% to LY. Grew the Average Dollar Sale by $6.82 over the previous year at the East location.Recruited, hired, trained and supervised staff.Monitored in store displays and customer service.Maintained financial records, cash entries and bank deposits.

Orlando, Florida Area

• Ensured the store operated effectively during the busy holiday season in all operational areas (stock control, inventory, presentation).• Provided safe and secure retail environment for shoppers and quickly responded to com-plaints, requests and comments.• Mentored new seasonal employees

• Greeted guest as they arrived and departed.• Followed up with guest inquiries.• Court monitor to respective athletic games.• Assisted other departments in providing excellent guest assistance.

Melbourne, Florida Area

• Assisted with supervising and directing all front end activities and operations.• Lead in Sales and Membership Recruitments .• Training new associates.

Miami/Fort Lauderdale Area

Served as Head Cashier, Lead in Customer Service and also a Photo Tech.Responsibilities included counting all morning shift registers before store opening, help Customers find solutions to their issues and providing resolution, worked on returns and exchanges, and also worked in the photo department.

Miami/Fort Lauderdale Area

Assistant to Director of Quality• Clerical responsibilities• Record Keeping systems.• Performed general administrative duties (process credit card payments, daily deposits, faxing, copying and filing) • Daily Data Entry

Cinematography And Film/Video Production

Activities and Societies: Acquired Scriptwriting, Production Management and Production Supervising skills

Art Courses, Liberal Arts

Activities and Societies: Art and Writing courses

High School Diploma, General Studies

Activities and Societies: Obtained High School Diploma