Robert Mendiola Email & Phone Number

Round Rock, TX, US

San Jose, CA, US

• Orchestrated CX resources as the primary liaison to account leads, ensuring seamless customer engagement and coordination across teams.
• Aligned customer business priorities with Cisco’s products and services, boosting solution adoption by 80%
• Monitored customer progress through the lifecycle, improving retention by 90% and ensuring continuous value delivery
• Built and maintained strong relationships with customer executives, driving a 85% increase in renewal rates and uncovering key growth opportunities.
• Provided actionable insights and best practices for architecture, implementation, and migration, leading to a 95% improvement in customer satisfaction scores.
• Led quarterly success reviews and performed risk assessments, securing contract renewals while mitigating potential issues and aligning goals with customer needs.

San Jose, CA, US

• Ensured successful adoption of Cisco solutions, increasing customer satisfaction by 90% and improving retention rates through targeted engagement strategies.
• Developed and executed strategies to accelerate customer business outcomes, resulting in faster implementation and increased ROI for key clients.
• Advocated for customers, driving continuous improvement by delivering comprehensive business plans and reporting results, increasing overall account alignment across leadership teams.
• Supported key Cisco customers in the Texas region in a Customer Success Executive role, fostering strong relationships and contributing to an 80% growth in regional account revenue.
• Led Customer Success initiatives for the HBCU IT Modernization initiative, helping institutions modernize IT infrastructure, which improved user adoption and streamlined support services.

Laval, Quebec, CA

• Closed large, complex deals by leveraging hunter mentality to build executive relationships and articulate solutions
• Expanded partner sales by 53% thorugh building a robust Channel Partner Program, including recruitment, promotions, incentives, marketing campaigns, and partner enablement strategies.
• Successfully led proof-of-concept initiatives for high-profile clients such as Texas Rangers Baseball Club, NOAA, Bright House Networks, and Rockefeller University, resulting in long-term contracts

Laval, Quebec, CA

Spearhead strategic development of relationships identifying business partners and clients’ needs and expectations, delivering enterprise software and hardware solutions while strengthening partnerships throughout sales cycles and post-delivery.Proven ability to exceed assigned quota, prospect, close contracts, and build new and deep relationships with.

Austin, Texas, US

Through the innovative use of new technologies, deliver customer-driven solutions that enable proactive data security, advanced data archiving, optimized performance and significant cost-savings.Enterprising and customer-focused sales leader with a natural ability for building new business and forging loyalty with clients, vendors and external business.

Austin, Texas, US

Multi-skilled solution architect with good all-round ability to juggle multiple projects and meet deadlines while at the same time comprehending complex and interdependent business processes.

Austin, Texas, US

IT Support Administrator for internal and external clients

Warsaw, Indiana, US

Warsaw, Indiana, US