Robert Merlo Email and Phone Number
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My expertise as a Sales, Business Development, and Account Executive has helped to garner new accounts and propel sales growth across diverse geographic territories and industry verticals. During my tenure at Element K/SkillSoft, I exceeded quota and earned five (5) consecutive President’s Club Awards. In addition, I have stimulated the market entry for Dale Carnegie Digital into the SaaS based vILT and online leadership development space.With 15+ years of experience, I have a solid sales, marketing, and operations management background to accompany my interest in emerging technologies and media platforms. Throughout the course of my career, I have used my communication skills to effectively engage C-level executives, directors, managers, and process stakeholders to precisely elicit business needs to guide targeted solution design. This ability has helped the companies I worked with to position themselves on the leading edge for learning and development programs. I have an MS in Human Resources and Industrial Labor Relations from the University of Oregon, a MBA Certificate from the University of Buffalo and a BA in Psychology from the University of Rochester. Specialties: ▪ Sales ▪ Enterprise Sales▪ Complex Selling ▪ Consultative Selling ▪ Strategic Selling ▪ Solution Selling ▪ President’s Club ▪ Sales Cycle Management ▪ Sales Growth ▪ Territory Management ▪ Account Management ▪ Business Development▪ EdTech ▪ Education ▪ Technology Sales ▪ SaaS▪ Talent Development ▪ Talent Management ▪ Learning & Development ▪ Human Resources ▪ Marketing ▪ Human Capital ▪ Entrepreneurship ▪ Salesforce CRM ▪ Customer Relationship Management, ▪ Challenger Sales Methodology ▪ Coaching ▪ Mentoring ▪ Photography ▪ Digital ArtInternational travel includes Dublin, Galway, Oslo, Bergen, Paris, Amsterdam, Prague, Berlin, Frankfurt, Munich, Salzburg, Vienna, Budapest, Vancouver, Toronto, Ottawa, Montreal, Rome, Naples, Venice, Florence, Zurich, Copenhagen, Helsinki, Stockholm, Tallinn, St. Petersburg, Madrid, Seville, Valenica, Barcelona, Akureyri, and Reykjavík.
Ecornell
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Director, Enterprise Programs - Team Lead | Cornell University External EducationEcornell Jul 2021 - PresentIthaca, Ny, UsRoles and Responsibilities Include:- Assuming supervisory duties, providing guidance and support to team members- Ensuring the successful execution of enterprise-level sales initiatives- Performing roles and responsibilities of Director, Enterprise Programs+ Recipient of President's Awards For Employee Excellence as a "Game Changer Nominee (2023)."
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Director, Enterprise Programs | Cornell External EducationEcornell Mar 2016 - Jul 2021Ithaca, Ny, UsRoles and Responsibilities Include:- Client Engagement & Outreach- Territory Sales & Relationship Development- Needs Assessment & Solution Presentation- Sales Pipeline Management- Strategic Planning Leadership- Marketing Collaboration & Visibility Enhancement- Sales Documentation & Reporting
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Strategic Account Manager, Dc Digital North AmericaDale Carnegie Training Nov 2012 - Mar 2016Melville, New York, UsLed sales growth and client development for the launch of a brand new digital division (Live Online) focused on enterprise and public SaaS based virtual instructor-led training (vILT), e-learning, and consulting services, which included training assessments and organizational development strategies. Evaluated client needs to recommend learning management system (LMS) and administrative training programs.+Managed a multi-year partnership with a $19B multinational enterprise software company in which we offered the virtual delivery of custom programs for its global customer operations and corporate university.+Secured and Managed a multi-year partnership with a $10.5B multinational hotel and resort company in which we offered the virtual delivery of custom programs for its high potential leadership initiative.+Secured a series of in-house private Live Online programs (Managing Conflict in the Workplace) with a $139.4B retail pharmacy and healthcare corporation.+Secured a digital licensing agreement with a $2B full-service automotive aftermarket chain.+Secured digital solution sale (Delegation) with $80B multinational aerospace & defense contractor. -
Field Territory Manager - Higher EducationRosetta Stone Apr 2012 - Nov 2012Arlington, Virginia, UsDirected launch and growth of SaaS based software solution sales to Higher Education clients in Ontario, Canada as well as Maryland, Delaware, Pennsylvania, and Upstate New York in the U.S. Developed products and new business. Established and managed stakeholder relations. Worked with internal teams to create targeted product sales and pricing strategies. Led sales presentations. Prepared sales forecasts and business status reports.+Achieved 173% of quarterly sales projections.+Earned #3 sales executive rank out of 42. -
Account ExecutiveElement K (Acquired By Skillsoft) Apr 2007 - Apr 2012Nashua, New Hampshire, UsDeveloped and managed relationships with C-level executives, directors, and business line managers in a broad range of industry verticals and enterprise clients. Performed needs assessments to develop SaaS based e-learning solutions. Delivered solution demonstrations and presentations. Managed a territory spanning the Commonwealth of Virginia. Coordinated contract negotiations. Identified and resolved customer issues.+5-time President’s Club (Circle of Excellence) Award winner in 5 years.+Exceeded quota 5 consecutive years (2007 - 2012).+Grew revenue by 54% through March 2011 and an additional 119% during the final 12 months of tenure after the acquisition of Element K by SkillSoft Limited, an SSI Investments Limited company.+Captured the #1 team sales ranking in 2011 and 2012 for combined new business revenue on SaaS services, contract renewals, training, marketing, support, and e-learning services.+2010 Sales Attitude & Execution Award Nominee. -
Vice President And Co-FounderClutter To Cash Of New York, Inc. Jan 2004 - Apr 2007Co-founded and launched eBay consignment and e-commerce enterprise. Directed sales, business development, and marketing initiatives. Devised business model, strategic plan, and marketing and advertising campaigns. Established and managed relationships with strategic partners, vendors, and suppliers. Oversaw customer service, logistics, inventory management, and fulfillment operations. Prepared sales and marketing copy. Led online content and e-commerce storefront development.+Grew the company from scratch to a powerseller with more than $1M in annual revenue and two retail/warehouse locations.+Acquired superior eBay customer rating of 99.9% for 20K+ successful auctions over a 3-year span.+Developed strategic partnership with 15 local UPS franchises in the Greater Rochester Metropolitan Area.+Received certificate of recognition for outstanding performance and professionalism by Meg Whitman, President & CEO, eBay.+Appeared in various media including the Rochester Business Journal, Rochester Democrat and Chronicle, Rochester Woman Magazine, The Home & Yard Handbook, Computer Link Magazine, WHAM 1180, The Jim Salmon Show, "R News", and 13-WHAM.
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Marketing ManagerPenske Truck Leasing Aug 1997 - Jan 2004Reading, Pa, UsExecuted marketing, customer service, account retention and development initiatives across Upstate New York, including Rochester, Buffalo, and Syracuse. Spearheaded the development of company's first homegrown customer relationship management program.+Created Turndown Program, which automatically refers a customer or prospect to a sales rep when a service failure occurs (i.e., inability to provide the right equipment/service at the time of need).+Assisted in development of Outside Rental Call Log, which allowed sales representatives in the field to track and manage their physical visits, outbound calls and qualify leads on-line.+Collaborated in designing Online Lead Program.+Spearheaded the development of Project Reach Out to define customer contact and account retention standards.+Developed / implemented programs designed to target market products/services to competitor accounts, seasonal users, lost customers, ownership accounts, vehicle types and underserved segments for increased awareness.+Coordinated production of 65th Anniversary publication. Co-developed theme, design concept, and content for a 28-page magazine format publication. Solicited co-op funds from vendors to cover printing costs.+Spearheaded efforts to develop and implement customer loyalty surveys. +Engaged local marketing professor and graduate students to design/implement multi-phase study. Phase I involved a survey of leasing customers to measure familiarity with service portfolio. Phase II ranked the importance of these services to customers. Over 200 customers were surveyed, with 43.5% and 27% participation during Phase I and Phase II, respectively.+Secured placement of feature articles in various industry trade publications and metropolitan newspapers.+Oversaw revision and upgrade of company website. Provided direction to IT intern for addition of new pages, modification of content, activation of new features, and change in overall site design. -
Rental Sales RepresentativePenske Truck Leasing Aug 1996 - Aug 1997Reading, Pa, UsInitiated and developed customer relationships and maintained commercial accounts across the Rochester market. Evaluated customer vehicle needs and recommended fleet strategies. Prepared and presented sales proposals. Created and delivered sales performance and customer revenue reports. Oversaw customer service activities, ensuring fulfillment of vehicle availability and service requests.+Responded to in-bound customer calls and dispatched equipment to meet customer needs.+Maintained knowledge of fleet inventory and available equipment+Ensured equipment was fueled and maintenance was performed.+Coordinated with other branches to fulfill customer demand.+Tracked equipment utilization to ensure efficient use of vehicles on-hand.+Initiated demand and elicited awareness thru inside (outbound) sales calls.
Robert Merlo Skills
Robert Merlo Education Details
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University Of Oregon Lundquist College Of BusinessHuman Resources And Industrial Relations -
University Of RochesterPsychology
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Pittsford-Mendon High SchoolNys Regents Diploma
Frequently Asked Questions about Robert Merlo
What company does Robert Merlo work for?
Robert Merlo works for Ecornell
What is Robert Merlo's role at the current company?
Robert Merlo's current role is Sales Professional, EdTech Maven, Intellectually Curious, Lifelong Learner, Voracious Reader, Passionate Traveler, Budding Photographer/Artist & Ardent Fan of All Things Cognitive..
What is Robert Merlo's email address?
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What is Robert Merlo's direct phone number?
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What schools did Robert Merlo attend?
Robert Merlo attended University Of Oregon Lundquist College Of Business, University Of Rochester, Pittsford-Mendon High School.
What are some of Robert Merlo's interests?
Robert Merlo has interest in Children, Environment, Education, Science And Technology, Arts And Culture.
What skills is Robert Merlo known for?
Robert Merlo has skills like Crm, Training, E Learning, Account Management, Leadership, Solution Selling, Saas, New Business Development, Management, Sales, Selling, Business Development.
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