Robert Mickens Email & Phone Number

United States

Scottsdale, Arizona, Us

Photon Medical is a SaaS provider transforming clinical healthcare solutions through innovative, Healthcare Technology.As CIO and Head of IT, I led cross-functional teams across IT strategy, product development, and cybersecurity to develop a scalable Clinical SaaS platform. This role challenged me to align technology roadmaps with strategic business goals, delivering on regulatory standards while advancing patient outcomes through robust digital infrastructure. I collaborated closely with C-suite executives, shaping the digital roadmap, optimizing resources, and driving platform efficiencies to meet the demands of a highly regulated industry.Key Contributions:Spearheaded the design and deployment of a scalable Clinical SaaS platform, seamlessly integrating diverse healthcare systems and establishing Photon Medical as a leader in patient-centric technology.Transitioned to a cloud-based infrastructure, cutting operational costs by 20% while enhancing reliability, scalability, and optimizing resources, alongside implementing robust disaster recovery strategies that achieved 99.9% uptime.Developed and implemented an AI-powered analytics solution for predictive insights, improving patient outcomes and operational efficiency, complemented by a responsive IT support team that improved response times by 25%.Established cybersecurity protocols that ensured full compliance with HIPAA, HITECH, and other healthcare regulations, significantly strengthening Photon Medical’s security posture.

Austin, Tx, Us

Recruited into a high-impact client-facing role at SoftServe, I leveraged my IT leadership and expertise in Generative AI, data science, and cloud solutions to drive transformational outcomes for startups and Fortune 500 clients. Guiding executive teams in developing technology roadmaps aligned with business goals, I spearheaded strategic partnerships and initiatives that boosted account growth and client retention. This approach strengthened SoftServe’s market presence while advancing clients' digital transformation objectives.Key Highlights- Cultivated partnerships with executive IT leaders across healthcare tech, life sciences, fintech, and retail, leveraging Generative AI, machine learning, and cloud technologies to drive digital transformation and innovation.- Aligned advanced technology solutions with client objectives to deliver measurable outcomes, unlocking business value and enhancing operational efficiency and competitive advantage through data-driven insights.- Advised C-suite executives on transformative technology, achieving a 35% revenue increase across key accounts and driving 40% year-over-year growth in strategic accounts through proactive opportunity identification and strategic reviews.- Collaborated closely with sales, marketing, and product teams to refine offerings based on client feedback, optimize product utilization, and identify upsell opportunities, enhancing client value and adaptability to market demand.

Conshohocken, Pa, Us

In my role at AmerisourceBergen (now Cencora), I served as the Technical SME for Director-level teams in Patient Access, Affordability, and Adherence, leading program optimization efforts for pharmaceutical manufacturing clients. I implemented and integrated Salesforce and Microsoft Dynamics 365 CRM, along with custom portals and interoperability solutions, to support client needs across specialty pharmacy, call centers, and patient services. Focused on data strategy and operational efficiency, I introduced automation and AI-driven solutions that aligned with regulatory standards and enhanced patient service outcomes.Key Contributions:- Acted as Technical SME, developing and executing a Salesforce/Microsoft Dynamics 365 CRM strategy to streamline program optimization for pharma manufacturing clients, integrating portals and interoperability features across patient services.- Implemented automation and AI solutions to enhance patient access, affordability, and adherence, improving service delivery meeting patient and pharma manufacturing needs, elevating the efficiency and impact of our program operations.- Designed and implemented advanced ETL (Extract, Transform, Load) processes to standardize and streamline data flow between patient services platforms and external partner systems, enabling high- performance data processing and minimizing latency in data-driven applications.- Developed custom middleware solutions to support robust API integrations, leveraging microservices architecture for scalable interoperability across complex healthcare ecosystems, which allowed for more adaptable and responsive patient services.- Architected and executed machine learning models within the cloud environment to generate predictive analytics on patient engagement, enabling proactive service interventions and optimizing patient adherence and satisfaction metrics.

Chicago, Il, Us

I was promoted rapidly through digital leadership roles of increasing scope and accountability at Eversana, advancing from Principal Solutions Architect to Director-level Principal Enterprise Architect, where I led a team to drive transformative results during M&A activities. Tasked with redesigning Enterprise Technologies including a multi-million-dollar migration projects that enabled 1,500 global professionals, serveing over 300 biopharmaceutical and medical device companies improving capabilities as part of a $19M+ program portfolio.Key Contributions:- Led the architectural design and integration of Microsoft Dynamics 365 and Salesforce platforms, enhancing client relationship management and operational efficiency across patient services. Spearheaded enterprise-level integrations using middleware.- Designed and implemented scalable Data arcitecture and robust data governance frameworks to manage healthcare and patient data, ensuring compliance with healthcare regulations and safeguarding data integrity. Architected a master data model for patient services, establishing standardized data definitions and improving accuracy across systems.- Directed setup and optimization of healthcare call center technologies, integrating CRM and telephony systems to improve operational efficiency and enhance patient experience. Advised on enterprise security, implementing models that addressed vulnerability management, access control, and disaster recovery planning.-Led portfolio of patient experience and brand optimization initiatives to enhance for pharmaceutical manufacturers across complex patient care ecosystems, including 200+ specialty facilities and over 10,000 providers. Standardized the patient journey and implemented Net Promoter Score (NPS) tracking, driving improvements in patient satisfaction and engagement across multiple service lines.

Cincinnati, Ohio, Us

Recruited as IT Applications Manager at ThinkWare for my expertise in complex technology management, I led implementations and integrations, reporting directly to the VP of Product. Responsible for data systems integration, CRM, and virtual machine environments, I ensured ThinkWare’s proprietary payroll software met client needs while streamlining operations and enhancing team performance across 45+ CRM deployments. Key Contributions:- Managed CRM system implementations and custom data tables within ThinkWare's payroll software, achieving a 100% on-time deployment rate and a 95% client satisfaction score, ensuring integrations met client specifications and supported seamless operations.- Led and mentored a cross-functional team to reach project milestones on schedule, increasing team productivity by 20% and aligning departmental goals with business objectives, resulting in a 15% improvement in milestone delivery against timelines.- Enhanced infrastructure efficiency through VMware, reducing application deployment time by 30% and operational costs by 15%, while developing IT documentation that standardized processes and improved system scalability by 25%.- Conducted training sessions for associates and clients on system functionalities, achieving a 90% client satisfaction rating in post-training surveys and a 20% increase in system adoption rates, while analyzing system performance to implement targeted improvements that reduced issue resolution time by 35%.- Established data governance protocols that ensured 100% data integrity compliance with industry standards, while monitoring industry trends to inform technology roadmaps, resulting in a 25% increase in technology adoption and contributing as a subject matter expert in CRM, data management, and integration.

Covington, Kentucky, Us

As a SQL/Oracle Database Administrator at Data Intensity, I managed, administered, and optimized databases across both production and non-production environments. Focusing on data integrity, security, and performance, I implemented automation aligned with CI/CD workflows to streamline operations. My expertise in Oracle database technologies enabled me to provide high-quality database management, contributing to Data Intensity’s managed services success while driving technical methodology and engagement excellence across teams.Key Contributions:- Implemented and monitored databases in production and non-production environments, maintaining rigorous standards for data integrity and security to support enterprise applications. Actively contributed to engagement quality by ensuring compliance and reliability across data operations.- Developed data models with Modeling tools, identifying and defining data relationships that enhanced application performance. Created standardized data structures that valued varied perspectives in design, supporting collaborative efforts across departments.- Utilized Oracle native tools like SQL Developer for continuous monitoring, troubleshooting, and fine-tuning of databases, fostering an environment of trust and reliability in client deliverables.- Developed and maintained SQL, PL/SQL, and Linux shell scripts to provide ongoing DBA support across test and development environments, ensuring processes aligned with Agile methodologies and engagement requirements.- Built a team atmosphere of trust and innovation by mentoring associates, encouraging open communication, and supporting professional growth. Actively engaged in recruiting, mentoring, and talent development, inspiring future leaders and fostering diverse perspectives across Data Intensity.

Dundee, Mi, Us

As Senior Manager of Systems in the Specialty Pharmacy sector, I excel at delivering high-impact projects that improve efficiency and patient care. I oversee complex system integrations and manage large-scale programs, utilizing a blend of Waterfall and Agile methodologies to drive end-to-end delivery aligned with both organizational objectives and regulatory standards. My role includes resource allocation, stakeholder coordination, and removing project impediments to keep initiatives on track and strategically aligned.Key Contributions:- Oversaw and executed complex system integrations within Specialty Pharmacy operations, applying both Agile and Waterfall methodologies to ensure projects met strategic goals, compliance standards, and patient care enhancements.- Facilitated program increment (PI) planning sessions, defined release schedules, and supported product teams in developing and delivering new system features and capabilities, optimizing value for the organization and improving the patient experience.- Tracked delivery metrics and compiled portfolio-level reports, enabling strategic decision-making by providing stakeholders with real-time insights into project status and outcomes.- Coordinated closely with internal and external stakeholders, managed cross-team dependencies, and ensured transparent communication to support seamless project execution.-Strategically allocated resources, managed project budgets, and proactively addressed compliance and security requirements, ensuring that projects were executed within scope, on time, and under budget.-Led retrospectives to evaluate project performance, identify areas for process improvement, and implement actionable changes, fostering a culture of continuous improvement and efficiency across Specialty Pharmacy programs.

As a Retail Sales & Operations Manager, I successfully led a team of direct reports, managed a $2.5M P&L, and delivered exceptional results across key performance metrics. Within six months, I elevated an underperforming store to a top 20% ranking, and after a promotion, I transformed another struggling location into the top 40% out of 11,000 stores within just five months. My leadership drove a 60% increase in sales volume, adding $2.5M in annual revenue, while enhancing customer satisfaction scores over five consecutive quarters.Key Contributions:- Developed and communicated a strategic vision aligned with company, market, and local goals, guiding management and hourly associates in achieving operational excellence, merchandising improvements, and adherence to company standards.- Supervised and created growth opportunities for management and hourly associates, addressing high turnover and recruitment challenges in a competitive market. Implemented ongoing recruitment, training, mentoring, and succession planning to foster a culture of development and promote diversity and inclusion.-Strategically redesigned store layouts, resulting in a 400% increase in vendor sales within three quarters, maximizing product visibility and enhancing the customer shopping experience.- Improved inventory levels by reducing excess inventory by $350,000, minimizing shrinkage, and achieving a 99.3% inventory accuracy rate, which optimized stock levels and controlled costs.- Drove financial performance by achieving sales and profit goals, managing budgets, and monitoring KPIs. Developed and implemented corrective action plans to address financial deficiencies, leading to sustained profitability and operational efficiency.- Developed and implemented recruitment and workforce development strategies, addressing skill gaps and promoting a high-performance culture through mentorship, succession planning, and career growth opportunities.

Dayton, Ohio, Us

As the Information Technology Service Delivery Manager for a public school district, I oversee the integration and management of a wide range of hardware devices, ensuring seamless interoperability and alignment with our educational technology objectives. I coordinate the deployment and support of computers, tablets, and interactive whiteboards, working closely with vendors and technical teams to maintain standards for compatibility and performance. My focus on hardware integration and optimization enables our district to provide a cohesive, responsive, and effective technology ecosystem for students and staff.Key Contributions:- Served as the primary point of contact for key stakeholders, providing operational and technical oversight for large-scale projects within the district, and ensuring alignment with educational goals and technical standards.-Oversaw the compatibility and interoperability of hardware devices within the district’s IT infrastructure, addressing compatibility issues and implementing solutions that facilitate secure, efficient data exchange across the technology ecosystem.- Planned, execute, and monitor district-wide technology initiatives, managing project risks and coordinating with stakeholders to deliver on time and within budget. Develop comprehensive project scopes, budgets, and Statements of Work (SOWs) to support successful project outcomes.- Cultivated strong relationships with hardware suppliers and local contractors, fostering collaboration to ensure device standards, performance, and alignment with district needs and strategic objectives.-Analyzed current technology processes to identify areas for improvement, applying best practices in device management and operational efficiency to advance district-wide technology performance.- Champion the district’s technology offerings to internal stakeholders and community leaders, identifying opportunities to enhance and expand the district's technology initiatives.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management