Senior Account Director
Calgary, Alberta, Ca
Business Lead of the Global Strategy, Design & Mobile Product Development Teams for the Citi account running 3 lines of business. This unique partnership is responsible for proposing, developing, and driving innovation globally through a variety of strategies, engagements & programs. Partner with lead Clients to drive Visual and UX Design enhancements for desktop & mobile platforms globally. Responsibilities include relationship management, IP development, financial oversight & forecasting, strategic planning, creative concepting, team leadership & mentoring.• Engaged Global Product Owners and Executive Sponsors to expand the partnership resulting in a revenue and team increase of more than 200% within 1 year• Expanded scope of engagement and was awarded dAOR for mobile work beginning 2014• Partnered with Stakeholders to begin transforming product development philosophy to be digital first, customer & experience centric by implementing a more holistic, insights-based, lean design and agile approach• Proposed, facilitated and engaged Product Owners and Executive Sponsors in Global Concepting, Creative & Design workshops across several product groups and regions