Working in the Global Business Management Team to provide service delivery, infrastructure management and financial management of GBM network portfolio service offerings across Australia and APJ region.• Provided financial and infrastructure management, end-to-end service delivery of GBM portfolio service offerings• Managed the financials e.g. profit & loss, variance analysis, monthly executive reporting, expense recovery, invoicing, accruals, cost recovery and cross charging of… Show more Working in the Global Business Management Team to provide service delivery, infrastructure management and financial management of GBM network portfolio service offerings across Australia and APJ region.• Provided financial and infrastructure management, end-to-end service delivery of GBM portfolio service offerings• Managed the financials e.g. profit & loss, variance analysis, monthly executive reporting, expense recovery, invoicing, accruals, cost recovery and cross charging of over $10M per month in mixed currencies• Collaborated with the Global teams to analyse financial investment impacts• Performed life cycle management, end user support, incident and risk management, network and application performance management and change management utilising ITIL methodology• Oversaw leveraged infrastructure for cloud services such as multivendor rapid connect and Helion• Managed vendors for ICT infrastructure and telecom services • Negotiated maintenance/support contracts • Created business solutions for clients• Participated on the change control board to ensure change control governance• Delivered on vendor SLA’s including incident management, escalations, utilisation reporting, capacity management, periodic review of Master Services Agreements• Reviewed and developed contract rates and pricing models for regional portfolio service offerings• Identified productivity savings• Ensured quality requirements for ISO9000 accreditation and liaised with internal/external auditors Show less

• Led the network team including engagement, performance management and allocation of projects and resources• Managed a large complex voice and data network to over 450 sites including a diverse range of businesses e.g. real estate, insurance, banking, livestock, merchandise and administration for over 5,000 end users• Oversaw the head office LAN and voice services to 500 staff over 6 levels and the corporate network security environment including two Cisco firewalls and telecom… Show more • Led the network team including engagement, performance management and allocation of projects and resources• Managed a large complex voice and data network to over 450 sites including a diverse range of businesses e.g. real estate, insurance, banking, livestock, merchandise and administration for over 5,000 end users• Oversaw the head office LAN and voice services to 500 staff over 6 levels and the corporate network security environment including two Cisco firewalls and telecom services • Designed, built and tested a disaster recovery centre at Kidman Park• End-to-end service delivery and infrastructure management of LAN and WAN services • Undertook end-to-end service delivery and infrastructure management for voice services • Collaborated with management on suitable IT solutions to address changing business needs• Developed positive vendor relationships • Monitored WAN performance e.g. network capacity, changes, upgrades and modifications • Created audio and video conferencing services for senior executives• Processed and oversaw data collection of network data with regards to accuracy and timeliness• Researched new and emerging technologies and implemented appropriate technology changes• Reviewed ICT costs for productivity savings, approved invoices for vendors etc.• Applied and identified continuous improvement opportunities• Continually reviewed work practices to ensure the provision of a safe and engaging working environment Show less