Responsibilities include procurement, installation, configuration, programming, deployment, maintenance, repairs & support of all company computer hardware and peripherals.- POS terminals and peripherals (receipt printers, barcode scanners, mag swipes) - Physical networks, wire management, network architecture, rack storage- Outdoor CSA terminals- XPT (Express Payment Terminal) systems- DRB POS Software (Program Manager, Site Manager, and TunnelWatch) configuration, programming, & maintenance.Project Manager for the following systems- Video security- VoIP phone systems- Mood Media - iPad kiosks for text messaging campaign - New location construction - IT related system installs- Cyber security- Inventory equipment procurement, management, and budgeting- PC Microsoft licensing & OS upgrades (250+ PCs), - Software implementation and maintenance

Created social media profiles & implemented social media marketing plansDeveloped marketing materials for business promotion & volume growthIdentified online PR areas of opportunity and recommended reputation repair strategiesGenerated tracking reports and analyzed metrics of marketing campaignsDeveloped media contacts and created press releases for marketing campaignsWith over 10 years in the car wash business, my passion for social networking and social media marketing has driven Cobblestone Auto Spa to set the industry standard for car washes nationwide. During my 5 years with Cobblestone in Sales & Marketing, I haveCreated and actively maintained profiles for 15 social network sites for Cobblestone Auto SpaClaimed and updated 174 location-based URLs for 22 major online review sites and managed the public relations and customer service responses for online feedback.Created a personal brand to drive traffic and enable communication with customers and B2B networks, and actively engaged from multiple social media profiles as “MyCarWashGuy.”Here are just a few of the social media & social review sites that I manage for Cobblestone Auto Spa:http://www.facebook.com/CobblestoneAutoSpahttp://twitter.com/CobblestoneAuto http://www.youtube.com/CobblestoneAutoSpa http://pinterest.com/cobblestoneauto http://klout.com/CobblestoneAuto http://foursquare.com/cobblestoneautoI am also a strong advocate of traditional social & business networking to drive sales and strengthen local business relationships. I have represented Cobblestone as a member of 7 local Chamber of Commerce’s in the valley, and attend monthly networking meetings for each. I have worked closely with several networking groups in the Phoenix Metro area and participate in various B2B events on a weekly basis. I also schedule and manage event booths for 20+ strategic business & charity events annually.

Responsible for generating the daily store income needed for gap dollars and profitSold details and other car wash servicesResolved customer service issues and insured quality control

Managed cash box, daily deposits, and inventoryCreated advertisements, weekly specials, and salesSold computer parts, upgrades and complete systemsCreated policy manual

Dispatched police and medical units on emergency callsMulti-tasked with computers and phones while handling high-priority incidentsAnswered 911 calls and trained new hiresExperienced in dispatching software: Spillman CAD system, and Vesta phone operations