Robert Mitchell Email & Phone Number

Sydney, Nsw, Au

Australia

St. Leonards, New South Wales, Australia

Sydney, Australia

As the Enterprise Mobility Management Specialist i am responsible for:- Adherence to Standard of Company Mobile Devices Strategy and related Infrastructure- Enterprise Mobility Management Strategy and Road mapping Internally and for our Clients- Enterprise Mobility Management System Maintenance Internally and for our Clients- Development, Implementation and Distribution of Mobile Applications (MAM), Content (MCM and Mobile Devices (MDM) as part of Enterprise Mobility… Show more As the Enterprise Mobility Management Specialist i am responsible for:- Adherence to Standard of Company Mobile Devices Strategy and related Infrastructure- Enterprise Mobility Management Strategy and Road mapping Internally and for our Clients- Enterprise Mobility Management System Maintenance Internally and for our Clients- Development, Implementation and Distribution of Mobile Applications (MAM), Content (MCM and Mobile Devices (MDM) as part of Enterprise Mobility Management- Training Level 1 and 2 Technicians on Mobile Device Management Procedures- Liaise with EMM Vendors, External Services/Operators and Mobile Device (Phone/Tablet) manufacturers to address system problems and provide solutions for our clients- Research and Development into upcoming technologies, OS Releases, Device Releases and Software updates as part of Continual Service Improvement for our clients. Show less

Sydney, Australia

Macquarie Park

Main point of contact within the Optus End User Technology team, specifically with device related issues and projects. My main focus in this role covers:- Enabling business units to achieve their outcomes based on features with out EMM (mobile iron). This involves designing and analysing solutions to reach the desired outcome. Utilising such Mobile iron features such as Web@work, Docs@Work, Apps@Work and Per App VPN Tunnelling.- Device Testing for compliance and then providing a… Show more Main point of contact within the Optus End User Technology team, specifically with device related issues and projects. My main focus in this role covers:- Enabling business units to achieve their outcomes based on features with out EMM (mobile iron). This involves designing and analysing solutions to reach the desired outcome. Utilising such Mobile iron features such as Web@work, Docs@Work, Apps@Work and Per App VPN Tunnelling.- Device Testing for compliance and then providing a recommendation to allow the device to be used by staff as their personal device in conjunction with Mobile Iron.- Provide process maps and documentation for all MDM related engagements.- Liaise with internal firewall, network, server and proxy teams to find solutions for End User's.- Investigate new technologies emerging in the Mobile Market. Show less

Macquarie Park

o Drive the efficiency and effectiveness of the Managed Service Desk processes in accordance with ITIL best practice framework for IT Service Management to drive down Average Time to Resolution (ATR).o Ascertain the resources available to undertake the Service Support activities and if required use contingency plans to effectively handle the workload.o Generate daily, weekly and monthly KPI reports for Service Desk Analysts and Senior Service Desk Analysts.o Using Erlang C… Show more o Drive the efficiency and effectiveness of the Managed Service Desk processes in accordance with ITIL best practice framework for IT Service Management to drive down Average Time to Resolution (ATR).o Ascertain the resources available to undertake the Service Support activities and if required use contingency plans to effectively handle the workload.o Generate daily, weekly and monthly KPI reports for Service Desk Analysts and Senior Service Desk Analysts.o Using Erlang C modelling, create scheduling matrices that ensure the Managed Service Desk can achieve customer service level agreements (SLAs), schedule adherence using projections and/or historical information.o Ensure the Managed Service Desk is adequately resourced to keep telephony wait (ASA) and handle times (AHT) within acceptable target limits to meet customer Service Level Agreements (SLAs).o Monitor and analyse call patterns and make adjustments as needed in real time to ensure optimal productivity and efficiency.o Ensure all reports and reporting inputs are accurately prepared and disseminated as requested to meet client contractual requirements.o Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk.o Create SQL queries, to extract data from various types of databaseso Generate Daily, Weekly and Monthly reports, and identifying key call drivers Show less

Castle Hill, Nsw

Monitor Server Alerts, and Server backups using various tools such as HP OVO, and NMC Networker. Adhered to Response and Resolve SLA targets for issues relating to backup failures, and account issues via clarify.Handle media for backups.Perform backup and restore duties of the firm's data using Legato (backup server)Perform document restores request for documents that have been archived on backup servers.Escalating jobs to the appropriate team's i.e. UNIX team, Windows Team… Show more Monitor Server Alerts, and Server backups using various tools such as HP OVO, and NMC Networker. Adhered to Response and Resolve SLA targets for issues relating to backup failures, and account issues via clarify.Handle media for backups.Perform backup and restore duties of the firm's data using Legato (backup server)Perform document restores request for documents that have been archived on backup servers.Escalating jobs to the appropriate team's i.e. UNIX team, Windows Team, Networking Team, Application Team.Executing scheduled IT operations tasks in accordance with standard operating procedures.Providing 1st level administration support for Solaris application accounts.Participation in projects as instructed.Checking that all work submitted for processing conforms to specified standardsRunning of daily and overnight processing for IT applications that IT Operations support.Performing IT related housekeeping functions and ensure that daily maintenance checks are carried out.Ensuring adequate supplies of media, e.g. magnetic storage is kept in the Data centre. Ensure proper shift handover is completed accurately and incoming shift are aware of any issues.Providing after hours support outside the normal operating hours of the Help Desk. Assist users with problems with remote equipment or communications.Perform first level problem analysis, implement corrective action through console control manipulations, alternate equipment, contingency switching or refer problems to technical or applications support.Ensuring IT Operations & Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities Show less

Chatswood, Nsw

Provided First level technical support to Optus corporate and offshore users.Responded to and log requests via telephone and e-mail, and worked to achieve a high First Call Resolution.Analysed incidents and provided advice and, where necessary, escalated incidents.Worked to KPI's set by management to ensure out team met SLA.

North Ryde

- Provided administrative support for the Optus Property and Leasing group, which was under the Network Finance Group.This role involved:- Prepare and validate Financial Payment Run information to the Directors of Network Finance using SAP and MS Access and Excel.- Maintain the Property Leases held by Optus (~ 6000) - as well as handle queries from the various Property owners which ranged from Private Companies, to Farmers and Shopping centres.- Account… Show more - Provided administrative support for the Optus Property and Leasing group, which was under the Network Finance Group.This role involved:- Prepare and validate Financial Payment Run information to the Directors of Network Finance using SAP and MS Access and Excel.- Maintain the Property Leases held by Optus (~ 6000) - as well as handle queries from the various Property owners which ranged from Private Companies, to Farmers and Shopping centres.- Account Reconciliations.- Ensure the timely payment of Vendors using SAP. Show less

Work as an entry Level in Office Administration Support. Completed basic tasks such as, opening mail, printing, scanning and photocopying of Strata Meetings Minutes, as well as the issuance of the minutes to the Property Owners using BCMAX (Account Software).

Bachelor Of Technology (B.Tech.), Management Information Systems And Services

Bachelor Of Business Administration, Business Administration