Robert Lewis, Cfe Email & Phone Number

Rockledge, Florida, United States

Collaborate with owners on strategic plans to grow sales and business operations and improve operational efficiency across the franchise network.• Analyze data to determine areas for improvement; present franchise owners with data-driven recommendations and action plans.• Train and mentor franchise owners and lead effective implementation of new products and programs to drive continued growth and revenue.

Anaheim, Ca

Responsible for supporting a franchise network of more than 100 locations throughout North and South America by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Key Responsibilities Include Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution in the North and South American Regions by:- Holistically managing… Show more Responsible for supporting a franchise network of more than 100 locations throughout North and South America by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Key Responsibilities Include Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution in the North and South American Regions by:- Holistically managing contracts and relationships including renewals, defaults, negotiated mutual terminations, escalated AR issues, territory restructuring, qualifying transfers, resolving inter-franchise disputes, terminations.- Compiling and executing annual revenue and expense budgets for N and S America regions.- Being a key contributor to annual FDD update.- Being a key contributor to major update to the franchise agreement.- Managing project of complete overhaul of Operations Manual.- Managing project to update more than 1,000 pages of key operational and role-based manuals for the franchise network.- Creating, facilitating and delivering Initial Franchise Training- Creating, managing and delivering content for the effective execution of the franchise business model.- Providing consultation designed to align with local market opportunities and requirements on when and how products, programs and resources should be implemented. - Driving the awareness and successful implementation of these initiatives within each franchise location. - Driving strategic relationships, and generally represent the company with key vendors and partners in region. - Providing comprehensive startup support for new franchise locations.- Creating/Implementing/Managing worldwide sales contests/incentives.- Connecting franchisees with the resources provided by the franchisor. Show less

Anaheim, Ca

Responsible for supporting a franchise network of more than 40 locations throughout North and South America by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Responsible for the documentation, education and effective execution of the franchise sales model in locations throughout the worldwide franchise network.Key Responsibilities Include Developing and… Show more Responsible for supporting a franchise network of more than 40 locations throughout North and South America by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Responsible for the documentation, education and effective execution of the franchise sales model in locations throughout the worldwide franchise network.Key Responsibilities Include Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution by:- Creating, managing and delivering content for the effective execution of the franchise sales model to a franchise network of more than 300 locations in 60+ countries.- Holistically managing contracts and relationships in the Americas region, including restructuring development and other contractual obligations, qualifying transfers of franchise rights, managing collections and negotiating solutions to A/R issues, resolving franchise conflicts and issues. - Connecting franchisees to the resources provided by the franchisor. - Providing consultation designed to align with local market opportunities and requirements on when and how products, programs and resources should be implemented. - Driving the awareness and successful implementation of these initiatives within each franchise location. - Driving strategic relationships, and generally represent the company with key vendors and partners in region. Show less

London, United Kingdom

Responsible for supporting a franchise network of more than 50 locations throughout Europe by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Key Responsibilities Include Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution from the European Region by:- Seeking and appointing new franchisees (and when applicable… Show more Responsible for supporting a franchise network of more than 50 locations throughout Europe by providing on-site consultation in the areas of increased revenue generation, profitability, sales, marketing, efficient operations, and key vendor and partner relations.Key Responsibilities Include Developing and Executing the Company’s Strategy to Drive and Maximize Revenue and Profit Contribution from the European Region by:- Seeking and appointing new franchisees (and when applicable other business opportunities) in open markets.- Holistically managing all contracts and relationships in region, including restructuring development and other contractual obligations, qualifying transfers of franchise rights, managing collections and negotiating solutions to A/R issues, resolving franchise conflicts and issues. - Connecting franchisees to the resources provided by the franchisor. - Providing consultation designed to align with international market opportunities and requirements on when and how products, programs and resources should be implemented. - Driving the awareness and successful implementation of these initiatives within each franchise location.- Driving strategic relationships, and generally represent the company with key vendors and partners in region. Show less

London, United Kingdom

As part of the International team based in London, provide direct support to more than 40 European franchise locations, including delivering on-site training events, facilitating the implementation of key programs, assisting new franchise locations with start-up activities and providing on-site consultation to management all designed to drive increased revenue in the region.

As part of the New Horizons University team, researched, developed and delivered training in support of a network of nearly 200 franchise locations in North America, including beginning and advanced line-level sales training, sales management training and technology training. Collaborated with top management to write printed materials and speeches for major international events.

As part of the IT team, researched, developed and delivered both printed documentation and training for key technologies used in the day-to-day operations of a worldwide network of more than 280 franchise locations.

Designed, created and implemented the curriculum for a company-wide training program including trust & feedback training, vision/mission/values training, new-hire orientation, safety training, unlawful harassment prevention training, customer service training, change management training, facilitation training, team development training, loss prevention training, effective appraisal writing for supervisors, disciplinary process for supervisors and more. Authored policies and procedures for the… Show more Designed, created and implemented the curriculum for a company-wide training program including trust & feedback training, vision/mission/values training, new-hire orientation, safety training, unlawful harassment prevention training, customer service training, change management training, facilitation training, team development training, loss prevention training, effective appraisal writing for supervisors, disciplinary process for supervisors and more. Authored policies and procedures for the growing retail sales channel including loss prevention, customer service, management accountability/productivity measures and workflow processes. Oversaw testing process involved in switch to new enterprise software platform. Authored comprehensive employee-satisfaction survey and created management-training program on how to interpret and action-plan the results. Show less

Developed Consumer Affairs training program from the ground-up including all printed training curriculum and reference materials. Developed new training methods used to educate both internal audiences and external customers. Created new and more informative reporting procedures and processes including trend analyses for general department activity as well as product-specific analysis. Analyzed and revamped warranty procedures and publications to present a more uniform warranty policy.… Show more Developed Consumer Affairs training program from the ground-up including all printed training curriculum and reference materials. Developed new training methods used to educate both internal audiences and external customers. Created new and more informative reporting procedures and processes including trend analyses for general department activity as well as product-specific analysis. Analyzed and revamped warranty procedures and publications to present a more uniform warranty policy. Instrumental in developing a comprehensive customer-satisfaction program that included the creation of new customer survey instruments and new reporting methods. Responsible for compiling all product and technical data and maintaining current information. Responsible for training both internal and external audiences following new-product introductions. Show less

Created new contact management system converting from handwritten contact management to an Access database computer system. Developed an extensive background in product knowledge and technical concepts. Responsibilities included resolution of warranty issues with consumers and dealers, technical advice, product recommendations, and administration of warranty account. Responsible for extensive product knowledge and a complete understanding of warranty policies and procedures.