Robert Marshak Email & Phone Number

Pleasantville, New York, US

Information Technology consulting for private clients in the New York Metro area.

Hawthorne, New York, US

Westech Solutions LLC acquired Micro-Point, Inc. in October of 2012.

• Senior consultant for numerous businesses in the greater New York metropolitan area. Highest ranking engineer in the company. Primary consultant for company’s largest account.
• Consulted with owner on personnel decisions, including hiring and interviewing potential new staff.
• Managed all client interactions for over 100 Managed Service clients.
• Created partnership with Nextgen to support implementations of Nextgen software
• Provided managed hosting services, including e-mail, application, DNS, and web hosting.
• Recommend cost effective solutions for each client and work with them to addresses their specific IT needs, working with executive level personnel.

New York, NY, US

• Provide technical leadership on all infrastructure-related activities.
• Oversee the architecture, implementation, and management of the IRC’s global WAN.
• Manage the Global Service Desk Manager, and facilitate the creation and management of an ITIL-based global service desk
• Manage and mentor a team of network engineers and administrators, establishing a culture of customer service and support.
• Advise CTO on technical and infrastructure issues.
• Work closely with all business units to ensure that IT is delivering the most effective service.

Denver, Colorado, US

• Responsible for the design, architecture and staffing of entire Home Office and remote site IT Infrastructure.
• Direct support team responsible for day to day operations for 1200 users in 120 locations.
• Budget planning and tracking responsibilities for $12M IT Operations expenses.
• Vendor management of hosting, procurement, implementation, and service providers.
• Lead total staff of 9 engineers, consisting of 1st, 2nd, and 3rd level technical support.
• Manage design and implementation of Microsoft Sharepoint intranet environment

Rockville, MD, US

• Responsible for the design, architecture and staffing of current 24x365 NOC and SOC, utilizing CA Unicenter, to monitor, manage, report and document over 90,000 objects for more than 100 clients worldwide and across.
• Complete management of NOC & SOC including discovery, remediation and documentation of client networks including analysis of faults and areas of improvement.
• Lead total staff of 35 Engineers across NOC, SOC and Professional Services divisions.
• Manage Project Management/Professional Services group with earned revenue of $1.4M annually.
• Direct move of corporate HQ, NOC and SOC with no interruption to the client monitoring environment.
• Implemented customer web portal, increasing ability of customer to see “value add” in real time and streamlining report delivery.

• Managed all aspects of Information Technology for 12 separate companies in 28 locations for this $300M telecommunications company.
• Directed over 20 team members and coordinated budgeting, procurement, and asset tracking.
• Migrated $250,000 per month revenue web sites to leading edge technology web farm.
• Designed and installed 28 sites and 45 remote users VPN utilizing Cisco and RSA Secure ID technology.
• Implemented VOIP for both office environment and for consumers.
• Developed wireless sales terminal for POS and inventory control resulting in 20% increase in sales due to new Sales application.

US

• Directed all aspects of Data Center operations, NT and UNIX, LAN, WAN, and remote access.
• Prepared and administered $1M annual IS budget.
• Setup, coordinated, managed, and billed for all outsourcing arrangements.
• Negotiated and transitioned to new Service Provider saving $.5 M over three years.
• Reengineered corporate WAN, RAS and Internet infrastructure utilizing MCI frame relay network.
• Developed a $10.4M ERP PeopleSoft implementation, on time and on budget.

New York, NY, US

• Managed a staff of eleven technical engineers responsible for third level trouble shooting and problem resolution.
• Reengineered client hardware, reducing cost and decreasing order fulfillment time by 75%.
• Designed and built 2000 square foot Integration and Testing Center decreasing cost and dependency on outside vendors.
• Wrote disaster recovery policy and procedures; designed and tested recovery site.
• Instituted change management, software version control, new product evaluation standards, and test and rollout procedures.
• As part of ISO 9002 certification, created a cross training program to certify technical staff in multiple disciplines.

New York, NY, US

• problem resolution for entire corporate network.
• Headed a $1.3 M project for a wide area network installation, comprising 30 site frame relay network.
• Prepared and administered a $1.2 M budget.
• Directed Novell, NT Domain, and NDS design, affecting 90 + servers and 15 sites.
• Coordinated disaster recovery team in preparation and real-time testing of hot site.
• Installed, documented, and supported automated workflow optical imaging system reducing dependency on paper.