Robert Marshak Email & Phone Number

Pleasantville, New York, Us

Information Technology consulting for private clients in the New York Metro area.

Hawthorne, New York, Us

Westech Solutions LLC acquired Micro-Point, Inc. in October of 2012.

• Senior consultant for numerous businesses in the greater New York metropolitan area. Highest ranking engineer in the company. Primary consultant for company’s largest account. • Consulted with owner on personnel decisions, including hiring and interviewing potential new staff.• Managed all client interactions for over 100 Managed Service clients.• Created partnership with Nextgen to support implementations of Nextgen software• Provided managed hosting services, including e-mail, application, DNS, and web hosting.• Recommend cost effective solutions for each client and work with them to addresses their specific IT needs, working with executive level personnel.• Drafted proposals for clients concerning their network infrastructure and how to improve efficiency with existing hardware.• Performed Microsoft Exchange 2012 implementations and migrations, including migrations from Exchange 2003 and MDaemon, and setting up OWA and Outlook Anywhere features.• Used VMWare Server for imaging servers as part of disaster recovery plans. Also use Vembu Storegrid 4.1 for imaging of servers and replication to offsite locations.• Built Hyper-V servers and configure PCs/servers in a cluster environment.• Created backup plans primarily using external NAS storage with redundancy.• Configured and maintained full line of Sonicwall firewalls, including models TZ180/190/210 and NSA 2400/3500. Implement Content Filter Security in conjunction with Active Directory to provide website filtering. Also manage multiple VPN’s and wireless strategies using standard and enhanced OS’s. • Installed, upgraded, and maintained multiple software packages, including Symantec Endpoint Security 11, Backup Exec 12/12.5/2010, Arcserve 12.5, Trend Micro, Websense, Alt-N MDaemon and Relay Fax, Quickbooks 2010, GFI Mail Essentials/Mail Security 14/2010.• Worked extensively with Supermicro servers. Setup RAID scenarios including RAID 10 and RAID 50.

New York, Ny, Us

Provide technical leadership on all infrastructure-related activities.• Oversee the architecture, implementation, and management of the IRC’s global WAN.• Manage the Global Service Desk Manager, and facilitate the creation and management of an ITIL-based global service desk• Manage and mentor a team of network engineers and administrators, establishing a culture of customer service and support.• Advise CTO on technical and infrastructure issues.• Work closely with all business units to ensure that IT is delivering the most effective service.• Participate in the evaluation of new technologies and help to determine appropriateness for the IRC• Establish and enforce appropriate network security policies.• Play a key role in overall corporate Business Continuity planning• Develop and maintain an appropriate disaster recovery plan.

Denver, Colorado, Us

• Responsible for the design, architecture and staffing of entire Home Office and remote site IT Infrastructure.• Direct support team responsible for day to day operations for 1200 users in 120 locations.• Budget planning and tracking responsibilities for $12M IT Operations expenses.• Vendor management of hosting, procurement, implementation, and service providers.• Lead total staff of 9 engineers, consisting of 1st, 2nd, and 3rd level technical support.• Manage design and implementation of Microsoft Sharepoint intranet environment• Build, deployed, and supported Polycom Video Conferencing solutions to three corporate locations with full Active Directory integration.• Direct site selection, build out, and move of 42,000 sq. foot corporate Home Office.• Brought core internet and hosting functions in house, saving over $600K annually. • Deploy Avaya Call Manager VOIP Telephony to corporate locations with full call center capability.• Design and implemented state of the art MPLS network for all Home Office and remote locations.• Develop and deployed Disaster Recovery/Business Continuity for internal use including, alternate sites, VPN, VOIP and virtualization technology.• Implement What’s Up Gold network monitoring for internal and external network resources.• Leverage VAR for aggressive Non-Profit pricing, standardized hardware builds, and asset management.

Rockville, Md, Us

• Responsible for the design, architecture and staffing of current 24x365 NOC and SOC, utilizing CA Unicenter, to monitor, manage, report and document over 90,000 objects for more than 100 clients worldwide and across several markets including retail, education, government, finance, entertainment, manufacturing, and healthcare.• Complete management of NOC & SOC including discovery, remediation and documentation of client networks including analysis of faults and areas of improvement.• Lead total staff of 35 Engineers across NOC, SOC and Professional Services divisions.• Manage Project Management/Professional Services group with earned revenue of $1.4M annually.• Direct move of corporate HQ, NOC and SOC with no interruption to the client monitoring environment.• Implemented customer web portal, increasing ability of customer to see “value add” in real time and streamlining report delivery.• Designed and built 1st class Data Center for hosting and monitoring environment with full fault tolerant and redundant capabilities.• Deploy Cisco Call Manager VOIP Telephony to all corporate locations with full call center capability.• Responsible for presenting NOC and SOC offering to prospective clients, determine client requirements, and draft proposals for same.• Led SAS70 Type II Audit compliance initiative to ensure process and procedure documentation.• Developed and deployed Disaster Recovery/Business Continuity for internal use as well as a managed service, utilizing alternate sites, VPN, VOIP and virtualization technology.

• Managed all aspects of Information Technology for 12 separate companies in 28 locations for this $300M telecommunications company.• Directed over 20 team members and coordinated budgeting, procurement, and asset tracking.• Migrated $250,000 per month revenue web sites to leading edge technology web farm.• Designed and installed 28 sites and 45 remote users VPN utilizing Cisco and RSA Secure ID technology.• Implemented VOIP for both office environment and for consumers.• Developed wireless sales terminal for POS and inventory control resulting in 20% increase in sales due to new Sales application.• Implemented carrier class wireless bridging for site to site connectivity, saving the company 40% of annual telecommunications budget.• Successfully launched new consumer pre-paid cellular platform, 5000 subscribers in first three months.

Us

• Directed all aspects of Data Center operations, NT and UNIX, LAN, WAN, and remote access.• Prepared and administered $1M annual IS budget.• Setup, coordinated, managed, and billed for all outsourcing arrangements.• Negotiated and transitioned to new Service Provider saving $.5 M over three years.• Reengineered corporate WAN, RAS and Internet infrastructure utilizing MCI frame relay network.• Developed a $10.4M ERP PeopleSoft implementation, on time and on budget.• Moved a major data center cross country in two days with no business interruption• Developed in-house disaster recovery site, policies, procedures and tests reducing cost by $1M.

New York, Ny, Us

• Managed a staff of eleven technical engineers responsible for third level trouble shooting and problem resolution.• Reengineered client hardware, reducing cost and decreasing order fulfillment time by 75%.• Designed and built 2000 square foot Integration and Testing Center decreasing cost and dependency on outside vendors.• Wrote disaster recovery policy and procedures; designed and tested recovery site.• Instituted change management, software version control, new product evaluation standards, and test and rollout procedures.• As part of ISO 9002 certification, created a cross training program to certify technical staff in multiple disciplines.

New York, Ny, Us

problem resolution for entire corporate network.• Headed a $1.3 M project for a wide area network installation, comprising 30 site frame relay network.• Prepared and administered a $1.2 M budget.• Directed Novell, NT Domain, and NDS design, affecting 90 + servers and 15 sites.• Coordinated disaster recovery team in preparation and real-time testing of hot site.• Installed, documented, and supported automated workflow optical imaging system reducing dependency on paper.• Purchased, designed and implemented new corporate backup standard for all Operating Systems.