Robert Matthews Jr. Email & Phone Number

Maryland, United States

Columbia, Maryland, United States

• Researching the value, growth, profitability, and market trends to perform long and short term trades for direct purchasing of individual stocks through online software programs creating supplemental revenue
• Performing thorough analysis of each business through researching company website along with various article reviews before trading to reduce risk
• Guest caller on CNBC’s “Mad Money” 6 times
• Overall portfolio value increased 50% for 2020 year

Capitol Heights, Maryland

• Acknowledged incoming products in the database and checked for discrepancies through industry knowledge and proficient use of software programs to provide accurate documentation and reporting
• Shipped all repaired tools through UPS software to giving customers the convenience of receiving products on their front door saving the hassle of making a trip back to the shop
• Received cross training on retail sales orders on cash registers after one month of training
• Scheduled repairs on PC and contacted customers upon completion for customer service
• Fulfilled part orders for technicians by checking database and filling all bins to help complete repairs

Owings Mills, Maryland

• Assisted customers over the phone with vehicles deemed a total loss by informing them of procedural processes including any documentation required or remaining balances on account to ensure vehicle is paid in full to.
• Cooperated with representatives of insurance companies, gap insurance providers and dealerships to process settlements in a timely manner
• Filed GAP claim forms on behalf of customers to expedite process giving customers peace of mind
• Negotiated with customers for agreements on past due balances and payment options to command permission and process debit and Automated Clearing House (ACH) payments
• Increased average call handling to 35-40 inbound calls per day

Silver Spring Maryland

• Created service-level agreement (SLA) for ACH operations by providing instructions for solving risk related problems and errors to improve support efficiency from coworkers
• Monitored exposure limits for third-party processor submitting billions in volume carefully monitoring activity with resulting in zero negative impact to business
• Investigated high dollar returns reducing risk exposure to bank
• Successfully streamlined daily ACH workflow procedures
• Processed reversal, deletion, and return requests

• Provided customer support to resolve payment discrepancies
• Configured and tested new credit card terminals to be shipped
• Built customized payment solutions through software programs
• Managed ACH debit and credit file transmissions as a third-party sender
• Installed and developed VAR and ACH settlement information for new companies
• Programmed credit card terminals

Columbia, Maryland

• Trained new merchants on virtual terminal software by a step by step webinar tutorial reducing call volume
• Trained staff on rates and fees as well as virtual terminal software for efficiency
• Provided phone and email technical support for virtual terminal software handling 30 calls per day.
• Deployed, programmed, and installed credit card terminals
• Became subject-matter expert for credit card and ACH inquires
• Saved business from a hurricane

Information Technology

Current student at Per Scholas Academy. Acquiring knowledge and skills to become Google and A+ certified in Information Technology.

Education record

Activities and Societies: Drama Department, R.O.T.C

Education record

Activities and Societies: Chess Club