Robert Mullen Email & Phone Number

Territory Manager for Marathon Hardware servicing the Tri-Cities, Pitt Meadows, and Maple Ridge

Vancouver, British Columbia, Canada

Built and led sales teams providing sales and service to 1050+ North American accounts

Vancouver, British Columbia, Canada

Technology and Business Management Consulting

Bc

In my position as Showroom Sales Manager, I directly oversaw all aspects of retail operations and was responsible for delivering sales results and a consistent quality customer experience. Selected Contributions:• Recruited, and developed new sales talent– my 3 new recruits all became top performers in their first year with the company• Generated marketing strategy and campaigns, designed promotions, forecasted cost of promotion and ROI, selected optimal marketing channels and outlets, composed print marketing materials and ad copy, proofed materials. • Created a reporting mechanism to evaluate individual and team performance and profitability• Led a sales team of 8 employees; oversaw an installation division of 12 contractors and one coordinator• Oversaw the planning and construction of two new showrooms in the Lower Mainland involving design and layout, displays and merchandisers, and management of trades• Revised sales process and documentation – rewrote purchase contracts, terms and conditions, all internal and customer facing sales documentation and policy. The result was a more professional set of sales documentation with more effective customer communication and a significant reduction in costs• Performed detailed market analysis of local competitors to influence pricing models and improve product competitiveness• Created a new outside sales position which contributed new revenue streams and expanded sales to new market areas • Revised installation costs/sales model enhancing profitability and competitiveness to market – enhanced profit margin from 16.2% to 21% • Acted as a liaison between Sales, Production, and Senior Management

• Team Leadership & Development – Regional Sales Trainer• Merchandising - Rated “best looking store in BC”• Expert in new business development initiatives• Key player in developing the Pacific Centre location to be the flagship store in BC• Proven effective Sales Manager - 9 out of 10 monthly budgets achieved as Store Manager, unequaled by any other manager nationally• Consistently top 5% in individual sales performance • Customer Experience Champion (National Award)