Global Onsite Deskside - Senior Manager
Current
Aug 2023 - Present
AeroLeads people directory · profile
Robert Monks Email & Phone Number
Resourceful IT Client Service Leader | Process Creation and Optimization | Incident Management
at
Slipstream IT
1 work email found
@slipstream-it.com
3 phones found area 212 and 203
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Resourceful IT Client Service Leader | Process Creation and Optimization | Incident Management
Location
New York City Metropolitan Area, United States, United States
Who is Robert Monks? Overview
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Quick answer
Robert Monks is listed as Resourceful IT Client Service Leader | Process Creation and Optimization | Incident Management at Slipstream IT, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at slipstream-it.com, phone signal with area code 212, 203, and a matched LinkedIn profile for Robert Monks.
Robert Monks previously worked as Global Onsite Deskside - Senior Manager at Slipstream It and Global Onsite Deskside Manager at Slipstream It. Robert Monks holds High School, College/University Preparatory And Advanced High School/Secondary Diploma Program from Don Bosco Prep. Ramsey, Nj.
Company email context
Email format at Slipstream IT
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{first}.{last}@slipstream-it.com
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Profile bio
About Robert Monks
Proven technical leader providing exceptional management of client-facing projects. Manages teams that implement, maintain and support desktops and mobile solutions. Exceptional communication and follow-up enhances interaction with clients. Outstanding management of corporate and IT processes aid in the development of successful organizations. Track record of building business relationships with all levels of management.Client Relationship Management | ITIL – Service Operations Certified | Team Building / CoachingProcess Creation and Optimization | Software License Compliance | Incident ManagementBlackberry Enterprise Server Administration | Apple/Android Maintenance
Listed skills include Management, It Service Management, Project Management, Team Leadership, and 42 others.
Current workplace
Robert Monks's current company
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9 roles
Robert Monks work experience
A career timeline built from the work history available for this profile.
Global Onsite Deskside Manager
Remotely manage and mentor onsite/desktop individuals and teams across 22+ client accounts using one on one and client meetings to facilitate a first-in-class support service. Coordinate and organizes international client office setups and onsite support. Managed client relationships concerning escalation, communication, and process improvements. Leader on.
Aug 2021 - Aug 2023
It Onsite Operations - Manager
Lead IT onside support team project involvement including Service Now implementation, FDA inspection readiness initiative, and end-user equipment revitalization exercises. Managed client relationships concerning escalation, communication, and process improvements. Conduct individual and team meetings to review current events, discussion points, to assess.
Apr 2019 - Aug 2021
It Service Desk Manager
Configured, implemented, and administered a new ITSM tool, Remedyforce, in a 4-month time frame and recreated the metric dashboard that tracks KPIs each month for the department.Creator, coordinator, and implementer of a major mobile provider conversion. Through several contract negotiations realized MHA a net zero conversion and savings of over 20%.
Sep 2016 - Apr 2019
Is - Desktop Service Manager - Americas
Manage regional IS teams supporting 500+ clients in multiple locations consisting of C-Level management, developers, software support staff, and sales executivesRegional IS representative in equipment procurement, internal moves, acquisition and consolidation projectsIS client services and site integration coordinator for CCS acquisition enabling Misys to.
Feb 2008 - Dec 2015
Manager, It Support Services
Managed the IT support team servicing 6000+ users consisting of C-Level stakeholders as well as account management, underwriters, and sales. Support team was located in various branches across the U.S.Chaired bi-monthly CS department calls following a distributed agenda and follow up punch list at conclusionRegular monthly metric briefings of the IS and.
Jan 2004 - May 2007
Field Support Tech Lead / Tech Iii – Northeast Region
Northeast IT support for 500 clients in four branches consisting of C-Level and account management, underwriters, salesRemote IT project coordinator: XP migration, Branch openings/expansions/closings Northeast region backup solutions manager and on-site contact for IS departments Remote Desktop Support team escalation lead and best in class support.
Jul 2003 - Jan 2004
Sl2 Desktop Analyst
One of 6 member team responsible for providing on-site IT services to 1000+ users under the following business lines: securities lending, financial reporting, and global asset management.Received regular adulates from team and client base regarding his good client relations, investigation and resolved numerous customer-related issues Mentored and trained.
Jan 2003 - Jul 2003
Pc / Laptop Builds And Deployments Manager
Maintained, processed, and managed the NT Deployment daily Remedy Request Que. Identified problems with clients and/or the NT Implementation department, assess their criticalness, and escalate appropriately to management.Responsible for scheduling all daily PC / Laptop surveys and LAN segment evaluation through Telecom department. Ensured client.
Sep 2000 - Jan 2003
2 education records
Robert Monks education
High School, College/University Preparatory And Advanced High School/Secondary Diploma Program
Don Bosco Prep. Ramsey, Nj
Bs, Therapeutic Recreation/Recreational Therapy
St. Thomas Aquinas College
FAQ
Frequently asked questions about Robert Monks
Quick answers generated from the profile data available on this page.
What company does Robert Monks work for?
Robert Monks works for Slipstream IT.
What is Robert Monks's role at Slipstream IT?
Robert Monks is listed as Resourceful IT Client Service Leader | Process Creation and Optimization | Incident Management at Slipstream IT.
What is Robert Monks's email address?
AeroLeads has found 1 work email signal at @slipstream-it.com for Robert Monks at Slipstream IT.
What is Robert Monks's phone number?
AeroLeads has found 3 phone signal(s) with area code 212, 203 for Robert Monks at Slipstream IT.
Where is Robert Monks based?
Robert Monks is based in New York City Metropolitan Area, United States, United States while working with Slipstream IT.
What companies has Robert Monks worked for?
Robert Monks has worked for Slipstream It, C3I Solutions, Managed Health Care Associates, Inc., Misys Finanical Software, and New Century Mortgage.
How can I contact Robert Monks?
You can use AeroLeads to view verified contact signals for Robert Monks at Slipstream IT, including work email, phone, and LinkedIn data when available.
What schools did Robert Monks attend?
Robert Monks holds High School, College/University Preparatory And Advanced High School/Secondary Diploma Program from Don Bosco Prep. Ramsey, Nj.
What skills is Robert Monks known for?
Robert Monks is listed with skills including Management, It Service Management, Project Management, Team Leadership, Business Analysis, Vendor Management, Crm, and Sdlc.
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