Robert Mooney's Location
Greater Dublin, Ireland, Ireland
Robert Mooney's Contact Details
Robert Mooney work email
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Robert Mooney personal email
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About Robert Mooney
At Revolut our vision is to change how the world does money and create a truly global financial super app. As Head of Lending for Revolut’s Irish Credit business I am responsible for the end to end design, operation and commercial performance of multiple retail credit products (Loans, Pay Later, Credit Cards) owning all aspects of Revolut’s live Irish Credit portfolio.This involves designing, launching, risk management, commercial success and daily operations of Revolut’s suite of Credit products in the Irish market. I work every day with Revolut’s visionary team of designers and developers to create a world class range of credit products, launching them into the Irish market and driving business growth to establish Revolut as a key provider of credit facilities for Irish customers. With a passion for creating exceptional digital experiences I have previously been responsible for the product management and ownership of multiple digital channels including the full suite of AIB group’s websites (AIB.ie, EBS.ie, Haven.ie), AIB’s Digital Mortgage channel and the MyMortgage WebApp, with further experience in leading the delivery of strategic change initiatives such as:* The launch of Revolut’s Personal Loan, Pay Later and Credit Card products to the Irish market* Digital & Online Banking platforms including AIB’s Digital Mortgage, Online Appointment Booking and MyMortgage WebApp platform* Transformative Customer Experience Programmes* Mortgage origination software development (front end and core accounting)* Digital Transformation Programmes* New lending product propositions and development* The implementation of legislative requirements (eg CBI and ECB reforms)I am a Licentiate of the Institute of Bankers holding 4 specialised designations that provide an expert insight of the financial services industry:* Professional Banker (PB),* Qualified Financial Advisor (QFA), * European Financial Advisor (EFA),* Accredited Product Advisor (APA) in Personal Debt Management and Insolvency.I am also an accredited Professional Scrum Product Owner (PSPO1), a Professional Certified Scrum Master (PSM1) and a member of the Business Analyst Association of Ireland (BAAI), with substantial experience in both Agile and Waterfall based project management methodologies. With experience in Portfolio Management and Credit Analysis but originally from a Multi Media, Online Marketing, and Web Design background, I have additional qualifications and experience in Digital Banking, Communications, Web Design, Digital Strategy, and Internet Marketing.
Robert Mooney Work Experience Details
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Head Of Lending (Ireland) 🚀Revolut Jan 2023 - PresentLondon, England, GbAs Head of Lending for the Irish Credit department I am responsible for establishing, launching, scaling, the daily operations of the business and the commercial success owning the P&L of Revolut’s suite of Credit products for the Irish market. This involves:* Building and leading the Credit team to define and implement the strategy for all Revolut lending activities* Establishing Revolut as a key player in the Irish market and gaining substantial market share from incumbent banks and credit institutions.* The Product Design and Delivery of all Irish credit products (Loans, Credit Cards and PayLater to date)* Managing the overall risk of the Revolut credit portfolio* Managing regulatory relationships* Owning and optimising the daily operations of the Irish Revolut Credit business * Establishing and executing the territory’s underwriting, portfolio management and collections policy and activity * Building substantial lending portfolios through responsible lending across a diverse and expanding product suite* Interfacing with regulators and local authorities* Working with designers and engineers to build exceptional customer journeys* Liaising with 2nd line colleagues across compliance and risk to build robust, responsible and sustainable credit products * Leading projects to deliver new products to our customers along with Revolut’s talented team of engineers, product owners and UX designers* Progressing new product designs through multiple levels of governance and challenge with senior stakeholders and executive committees -
Senior Product ManagerRevolut Oct 2021 - Jan 2023London, England, GbAs Senior Product Manager for the Irish Credit department I was responsible for establishing, launching, scaling and the commercial success of Revolut’s suite of Credit products for the Irish market. This involves the Product Design and Delivery of all Irish credit products (Loans, Credit Cards and PayLater to date) including:- The design of new and innovative credit products to change how credit can work for our customers in the Irish market - Working with designers and engineers to build exceptional customer journeys- Liaising with 2nd line colleagues across compliance and risk to build robust, responsible and sustainable credit products - Leading projects to deliver new products to our customers along with Revolut’s talented team of engineers, product owners and UX designers- Progressing new product designs through multiple levels of governance and challenge with senior stakeholders and executive committees - Overseeing and managing testing programmes and quality assurance of product launches- Launching new products to market by defining go to market plans, co-ordinating press releases and media plans with communications team colleagues. As well as being responsible for the design and delivery of Credit products, once launched I am also responsible for the day to day managementand commercial success of the Irish Credit Product suite achieving ambitious sales figures to establish Revolut as a key player in the Irish market and gain substantial market share from incumbent banks and credit institutions. This involves:- building substantial lending portfolios through responsible lending across a diverse and expanding product suite - creating all Revolut credit marketing campaigns (in app and external media including social marketing)- Funnel optimisation, analysis and continuous improvement to the customer journey including enhanced product features
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Head Of Group Websites And Digital Mortgage ChannelsAib Feb 2021 - Oct 2021Molesworth Street , Dublin 2, IeAs Head of Group Websites and Digital Mortgage Channels for AIB Group, I was the Business Owner responsible for a number of digital channels:- AIB Group’s suite of websites (AIB.ie, EBS.ie and Haven.ie)- AIB’s Digital Mortgage Channel- The MyMortgage WebApp- Online Mortgage Appointment Booking appThis involved setting the strategic vision and the prioritisation of the channel roadmaps, working with senior stakeholders across 1st and 2nd line to enhance customer experience metrics, expand business volumes and commercial conversions. -
Head Of Mortgage TransformationAib Jun 2019 - Feb 2021Molesworth Street , Dublin 2, IeAs Head of Mortgage Transformation I was responsible for leading and implementing the delivery of strategic mortgage transformation initiatives in AIB Group, including the ownership and expansion of AIB’s Digital Mortgage channels, digital Appointment Booking platform, and the award winning MyMortgage platform. This involved:The delivery and product management of AIB’s digital mortgage capabilities and strategies including AIB’s Digital Mortgage channel and the MyMortgage WebApp with responsibility for enhancing customer experience, and generating business leads through digital platforms.Programme Lead for AIB’s “Mortgage Customer Experience” programme; transforming the mortgage journey for AIB customers, delivering significant uplifts in Net Promoter Scores and customer experience, improving operational efficiencies to drive higher conversion rates. Owner of the mortgage customer journeys through digital channels and internal systemsProduct Manager of the Online Appointment Booking platform in AIB GroupResponsibility for the management and delivery of AIB’s strategic mortgage budget for all digital initiatives. Establishing and leading multiple strategic projects from concept to delivery. Commitment to delivering exceptional customer experiences through technical and operating model enablement. Instilling best practice agile methodologies and commitment to continuous improvement.
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Head Of Aib Mortgage ProductsAib Jan 2019 - Jun 2019Molesworth Street , Dublin 2, IeAs Head of AIB Mortgage Products my key accountabilities were to:• Lead the delivery of AIB Mortgage Products development, with responsibility for delivering Regulatory and Product change that meets customer needs and organisation business objectives.• Work collaboratively with key stakeholders to enable the development and delivery of the AIB Mortgage Strategy and Priorities.• Design and deliver new innovations in mortgages across digital journey and wider digital ecosystem and credit automation utilising strong customer and market analysis, insights and business design to meet identified opportunities.• Lead input into the ROI Mortgages strategy development and planning• Maximise mortgage business through enabling the business and delivering customer focused solutions• Collaborating across AIB, identify and analyse developments in the market and regulatory environments, together with changing consumer and competitor behaviours, which impact on the AIB Mortgage Business• Drive and deliver on an extensive product development roadmap within defined timelines and budgets aligned to customer lifecycle needs and delivering the right customer outcomes. • Drive a structured and disciplined approach to product integrity & sustainment aligned to change Methodologies and risk and compliance frameworks• Ensure appropriate diversification of risk management, risk adjusted returns on capital and well managed growth
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Product OwnerAib Aug 2017 - Jan 2019Molesworth Street , Dublin 2, IeAs a consulting Business Change Manager/Product Owner and Senior Business Analyst I worked with the business areas and senior stakeholders to deliver AIB’s mortgage change and digital strategies. This involves;As the Product Owner I represent the needs of the business by determining the value of and taking responsibility for the approval of solution designs and their delivery to both AIB’s internal mortgage systems and online digital mortgage capabilities.As Product Owner for multiple Scrum teams I am responsible for managing and refining the product backlog, planning and sequencing of release and iteration schedules inline with business needs and priorities to ensure the successful delivery of functional and organisational change within each agile release/iteration. As a certified Product Owner and Scrum Master I coach, facilitate and ensure best practice in the conduction of agile ceremonies and processes (defining and maintaining sprint and release cycles, facilitating daily stand ups, retrospectives, planning sessions, estimation and storypointing sessions, commitment to continuous improvement).Understanding business requirements and working collaboratively to design and deliver solutions that improve business efficiency and customer experience.Coordinating the business aspects of deliveries (training, comms, business readiness, risk & control) etc.Leading demonstrations and playbacks to senior stakeholders. Resourcing and defining/implementing team organisation and structures. Ensuring appropriate risk, control and governance procedures are maintained throughout release cycles. I also fulfil a Senior Business Analyst role by facilitating workshops for key strategic projects, conducting quality analysis and compilation of user stories, business requirements and functional specifications, reviewing and accepting test scripts/strategies, and all other roles of a Senior BA.
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Consulting Business AnalystAib Aug 2016 - Aug 2017Molesworth Street , Dublin 2, IeAs a Business Analyst, Product Owner and Change Manager working within the Change Management function of AIB I work with the Business Sponsors, IT and Programme teams to lead and facilitate the analysis of AIB's Mortgage propositions. This covers business features such as digital enablement, regulatory change, product incentives and mortgage strategy etc. It is my role to:Engage with various business stakeholders to identify, understand and document detailed business requirements for IT solutions and/or business process change.Design and streamline customer processes to enhance the customer experience.Define and document business processes and requirements through collaborative stakeholder engagement and workshop facilitation.Interpret and translate customer requirements into viable solutions, implementing system changes in a highly collaborative fashion, with tangible business benefits.Manage assigned projects and adhere to agile project methodology standards by attending, contributing and facilitating stand ups, sprint and release retrospectives and working collaboratively with the scrum team, product owner and scrum master. Understanding process, systems and data concepts and demonstrating a systematic, disciplined, and analytical and customer focused approach to problem solving.Engage with various end users and business stakeholders to understand the impact of the change and ensure the appropriate business readiness tasks occur prior to implementation.Present prototypes and demos to key stakeholders. Build and maintain strong working relationships with both technical and business colleagues.Support IT and Test teams during system build and test cycles.Document procedures, communications and training materials.Facilitate Train the Trainer sessions.On-going management and maintenance of business systems. Work in a changing and challenging environment producing high quality business analysis deliverables against an aggressive schedule.
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Business AnalystCapita Asset Services, Change Management Mar 2015 - Aug 2016Sydney, Nsw, AuMy role as a Business Analyst in the Change Management division of Capita Asset Services involved identifying the core business objectives of a project and ensuring that the processes, procedures, systems, and structures that are in place are the most effective and efficient to enable the project to achieve its core objectives.Specialising in banking and finance and working amongst a team of Project Managers, Business Analysts and Test Managers my role specifically involved:Eliciting, analysing, communicating, and validating project requirements.Managing stakeholder meetings in order to coordinate concepts, requirements and functional designs.Managing changes to business processes, policies, and information systems.Writing Business Requirements and Functional Requirements documents to define mappings and business rules as well as analyse new system functionality.Creating detailed Process Maps to model the business/project processes and workflows.Translate inputs from business to solution design and validate them against business objectives.Drafting business and operational policies and procedures.Writing and executing test scripts for the implementation of new IT systems.Support and perform functional and UAT testing for system releases and upgrades, defect fixes and additional system functionality as required. -
Business AnalystCapita Asset Services, Change Management Feb 2014 - Mar 2015Sydney, Nsw, AuIn my role as a Business Analyst in the Retail Mortgage Unit I was responsible for the inception and development of a new end to end (New Business - Late Arrears) Mortgage Operations Unit to facilitate the migration and servicing of new and existing loan book mandates, to effectively co-ordinate the onboarding of new mandates, whilst setting the framework for future new business. My role specifically involves:Conducting analysis of the business to produce fitting recommendations and enhancements to improve efficiencies and controls.Examine and interpret business necessities into process and system level requirements.Acting as a point of contact for the business for clients and attending client meetings on and off site.Drafting and perfecting a full suite of business and operational procedures and creating corresponding process maps and documents.Creating customer correspondence and also internal communications policies in line with regulatory requirements.In-depth and comprehensive analysis of the regulatory codes affecting the business (CCMA, CPC, CCA, CCSME) to ensure operational compliance.Adapting and perfecting existing processes to ensure the smooth and efficient transition of incoming mandates.Analyse existing systems and processes to identify opportunities to improve operational effectiveness.Liaising with Compliance, Legal, Marketing, IT and Project Management units to achieve mutual goals.Writing and executing test scripts for the implementation of new IT systems.Support and perform functional and UAT testing for system releases and upgrades, defect fixes and additional system functionality as required.Risk management: pre-empting potential obstacles and deriving efficient solutions to minimise risk to the company and the project.Compiling training scripts, training manuals, operational procedures and system user guides for current and future staff members.
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Senior Account Manager, Credit OperationsBank Of Ireland Jan 2009 - Dec 20134, IeAs a Senior Portfolio Account Manager in Bank of Ireland's Consumer Credit Operations Department, my role involved:Proactively managing a portfolio of accounts, communicating and building strong relationships to agree strategies and to deliver account performance solutions.Analysing and challenging customer and company accounts, P&L's, Balance Sheets, SFS’s and Income/Expenditure reports to develop workable solutions in line CCMA, CPC, SME, MARP and Credit Policy guidelines.Underwriting restructure and new lending applications for high risk accounts adhering to credit & risk processes whilst maximising returns for the Bank.Supervising and training members of staff providing continuous support and guidance.Mentoring and sampling individuals work to ensure the effective management of portfolios and ensure compliance with Credit Policy, AML, Risk, Auditory and Data Protection processes.Actively collaborating with team members, ASU and Mortgage units, and 3rd parties such as solicitors, accountants, insurance companies, MABS & other Government agencies.Assisting customers by providing strategic business advice and on-going customer support.Collaborating with team members to achieve targets & SLA’s in a pressurised environment.Resolving escalated customer complaints that have been referred by junior team members.Adapting procedures to ensure compliance inline with relevant legislation, codes and credit policies -
Business AnalystBank Of Ireland Jan 2007 - Jan 20084, IePrimary business point of contact for the ‘Northern Ireland Migration’ project managing the migration of distressed SME accounts from the jurisdiction of Northern Ireland to the ROI.Proactively incorporating & managing a portfolio of high risk business and consumer accounts.Underwriting applications to restructure existing high risk accounts and new business lending.
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Account Manager, Business And Agri DepartmentBank Of Ireland Sep 2005 - Dec 20074, IeProactively managing a portfolio of distressed SME business connections, analysing company accounts to establish successful resolutions and implementing best practice solutions.Analysing company financials and accounts to produce credit risk decisions.Underwriting restructures of high risk business accounts and new lending applications.Developing client relationships & executing effective policies to improve account performance.
Robert Mooney Skills
Credit Analysis
Banking
Mortgage Underwriting
Underwriting
Debt Restructuring
Restructuring
Business Analysis
Digital Marketing
Management
Team Management
Internet Banking
Portfolio Management
Credit Risk
Training
Project Management
Crm
Credit
Financial Services
Risk Management
Customer Service
Financial Analysis
Business Process
Change Management
Business Requirements
User Acceptance Testing
Relationship Management
Financial Risk
Analysis
Retail Banking
Customer Relationship Management
Business Process Improvement
Finance
Agile Methodologies
Agile Project Management
Agile And Waterfall Methodologies
Scrum
Kanban
Jira
Business Process Modelling
Robert Mooney Education Details
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National College Of IrelandCertificate In Business Analysis (Qqi Level 8) -
University College DublinFinance And Financial Management Services
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University College DublinCredit Management
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University College DublinFinancial Planning And Services
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University College DublinFinance And Financial Management Services
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University College DublinFinance And Financial Management Services
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Griffith College DublinDigital Communication And Media/Multimedia
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University College DublinBanking And Financial Support Services
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College Of Management & ItWeb/Multimedia Management And Webmaster
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College Of Management & ItDigital Communication And Media/Multimedia
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Technological University DublinAudiovisual Communications Technologies/Technicians
Frequently Asked Questions about Robert Mooney
What company does Robert Mooney work for?
Robert Mooney works for Revolut
What is Robert Mooney's role at the current company?
Robert Mooney's current role is Head of Lending Ireland at Revolut 🚀.
What is Robert Mooney's email address?
Robert Mooney's email address is ro****@****ces.com
What schools did Robert Mooney attend?
Robert Mooney attended National College Of Ireland, University College Dublin, University College Dublin, University College Dublin, University College Dublin, University College Dublin, Griffith College Dublin, University College Dublin, College Of Management & It, College Of Management & It, Technological University Dublin.
What skills is Robert Mooney known for?
Robert Mooney has skills like Credit Analysis, Banking, Mortgage Underwriting, Underwriting, Debt Restructuring, Restructuring, Business Analysis, Digital Marketing, Management, Team Management, Internet Banking, Portfolio Management.
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